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Valentin Imperial Maya

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Valentin Imperial Maya
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11,143 Reviews from our TripAdvisor Community

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Showing 9,979: English reviews
Surrey
Reviewed 24 May 2014

I have just returned from a two week stay at the Valentin Imperial Maya resort and had a thoroughly enjoyable time. Fracturing my ankle two days before flying out meant that I really did have a restful stay and most of it was spent sunbathing, reading, eating and drinking. The resort itself is is located in a very natural environment...

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Helpful?
2Thank Brightboybren
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Surrey , We greatly appreciate the time you took to write a such detailed review and we are definitely also grateful for choosing the Valentin for your 1 st All inclusive vacations. It is a pleasure to know that you enjoyed our food , most of our services and facilities and the friendliness of our...

Fayetteville, AR
Reviewed 24 May 2014 via mobile

PROS - Beautiful, lush setting with meticulous landscaping. - Free wifi with great signal throughout resort. - Friendly staff willing to go out of their way to help. - Huge pools. - No reservations required for meals (except for one location). - Adults only. - Emerald suites are open and spacious with a huge jacuzzi tub. You can hear (and...

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Helpful?
1Thank Kathryn P
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Kathryn P, Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good time in our resort. Thank you again and we look forward to welcoming you again very soon. Warm regards,

Clintwood, Virginia
Reviewed 24 May 2014 via mobile

I had planned on writing this great review about our wonderful vacation. I really enjoyed this resort. The area is nice, we loved the jungle surroundings, the animals around, the service, everything. However, on our last day, we had issues. Here's what happened: I knew EXACTLY what money I had with me and what I had spent. The only thing...

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12Thank Ambaker35
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Clintwood, Virginia Thank you for taking the time to remark on your stay at Valentin Imperial Maya.It is a pleasure to know that you enjoyed our wildlife , grounds and service . On the other hand we would like to confirm you that the Safety and wellbeing of our Guests is our highest priority, each...

Coquitlam, Canada
Reviewed 24 May 2014

This was our second trip to the VIM. We first stayed in Nov 2013 for our honeymoon so we excited to be able to stay again this time for our 2nd year anniversary. We stayed May 4-18. First of all I can't even begin to explain how nice the grounds are. The amount of time it takes to keep it...

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1Thank Becka4444
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Becka444, In the name of all Valentin Imperial Maya, receive our most sincere appreciation for your loyalty to our chain. Receiving words like yours, it is always the best inspiration for our work. Please let us know when you will be back for your third visit so we can make your next arrival more especial and enjoyable. We hope...

Chula Vista, California
Reviewed 24 May 2014

WOW! This was our first expression when we arrived.Let me start off by saying that we just got back home on the 19th of this month from a one week getaway to celebrate my wife's B-Day after i promised her i would take her back to this beautiful stretch of paradise called the Riviera Maya.We were their just five mths...

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2Thank Fernando E
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Fernando E, Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good time in our resort.Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the...

Grand Rapids, Michigan
Reviewed 23 May 2014

My husband and I recently returned from our second stay at Valentin and were just as impressed as the first visit! This resort is beautiful, and the staff members work hard to treat everyone like royalty. We arrived around 12:30 pm, and were surprised that they had a room ready for us already. That was definitely something we were hoping...

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Helpful?
Thank Sarina626
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Sarina626, Thank you very much for your full review including your observations. As you may know, comments from our guests are important for us because you let us know the exact elements in which we have to work on. We took good note of your observations regarding the bathroom in your room and the bellboys staff with the appropriate...

Dallas
Reviewed 23 May 2014

This was my wife's and my first all inclusive vacation to Mexico and could not have chosen a more wonderful place. This resort is AWESOME! From the moment we entered the property we instantly knew we were going to be blown away. We took the shuttle from the airport first stopping at Secrets Silversands. The Valentin had a much more...

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Thank Bartman10
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Bartman10, Thank you for taking the time to express your impressions regarding your recent stay in the VIM.We are glad to know that our staff was very helpful and that you enjoyed our restaurants. Thank you for recommending Valentin Imperial Maya. Please do not forget that we will be pleased to welcome you back at any time. Kind regards,

Reviewed 23 May 2014

Staying at the Valentin was a wonderful experience. My wife and I could not have asked for better service or even think of a single suggestion to better the stay because everything was perfect just the way it was. Every worker at the hotel was very friendly and accommodating, and was also great in everything they did from making the...

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Thank Ka F
F T, Director de Relaciones Públicas at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests , Thank you for such wonderful comments regarding your vacation at our Valentin Imperial Maya. We know that our staff will be truly motivated by your kind words about your experiences. We are very excited to welcome you back in the future, so please do not hesitate to contact joselo before your arrival at customercare@valentinmaya.com so...

Montreal, Canada
Reviewed 23 May 2014

We are just returning from a very nice week at the Valentin Imperial Maya. We have really appreciated our stay and would return anytime. As we travel all across the world. And as we are very fussy, this is a great compliment. Everything was close to perfect: Arrival at the Privilege Lounge with Gerardo was perfect. (If you don’t mind...

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3Thank Sylvain C
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Silvain from Montreal, Canadá , Thank you for your positive comments published on Trip Advisor. We are happy to know that you had chance to enjoy our “privilege package” and especially that you had a great vacation with us. We will share your positive comments with our activities staff; it encourages them to continue working hard. The observations that...

Lake Mary, Florida
Reviewed 22 May 2014 via mobile

We originally booked our trip on cheap carribean with the golden juniors suite. Upon arrival we were greeted with cool towels and champagne =) Check in was a little of a wait, but nonetheless easy. Our room wasn't ready yet so they held our bags and we walked the grounds. The hotel is HUGE, be prepared to do a lot...

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1Thank twibaby522
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guest from altamonte spring, Thank your for publishing your review on TripAdvisor, we will take your observations regarding the promotional pictures , drinks and dress code into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. We appreciate your positive comments regarding some of our others services and facilities. We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: RM1,302 - RM2,719 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Emerald for beach front(not much view from ground floor).”
 of 5 bubbles shewinders, 22 Feb 2017 | Read review
“Avoid building one”
 of 5 bubbles Carole831, 22 Feb 2017 | Read review
“Building 6, 7 and 8 are Golden. Close to beach and has its own lazy river pool with its own bar and snack shack. Loved building 6 swim-up!”
 of 5 bubbles monab817, 20 Feb 2017 | Read review
“We loved the location of our room Building 6 top floor!”
 of 5 bubbles Mona-Danny, 20 Feb 2017 | Read review
“2nd or 3rd floor golden jr suites near beach and main pool”
 of 5 bubbles 903lynneb, 19 Feb 2017 | Read review
5 of 5