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Valentin Imperial Riviera Maya

12,420 reviews
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Traveller (15889)
Pool & Beach (3979)
Room & Suite (2591)
Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“french restaurant”(1,164 reviews)
“emerald suite”(477 reviews)
“main pool”(1,339 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Room Service
4.5 Star Hotel
All hotel details
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,420)Write a Review
There are newer reviews for Valentin Imperial Riviera Maya
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11,100 results
Traveller rating
7,801
2,292
651
209
147
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7,801
2,292
651
209
147
Show reviews that mention
All reviewsfrench restaurantemerald suitemain poolprivilege packagethe lazy river pooldon miguelbreakfast and lunchgolden suitesroom servicetwo swim up barsthe french onion soupsports barcoors lightsushi barmichael jackson showother resortsla hacienda
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4,221 - 4,225 of 11,100 reviews
Reviewed 26 February 2015 via mobile

This was our first trip to the Valentin Imperial Maya. The resort was beautiful! From the moment we arrived at check in to the day we left, the staff was amazing and professional. The Go staff was phenomenal with keeping things fun! The spa was...More

3  Thank Samuel H
Reviewed 26 February 2015

I cannot say enough how fabulous this adult only resort was. We have traveled to other all inclusives but this one was tops for us. Food, staff, room comfort, respect and courtesy are just a few highlights of our 10 night stay. Since we feel...More

7  Thank djfred4
Response from F T, Director de Relaciones con Clientes at Valentin Imperial Riviera MayaResponded 27 February 2015

Dear recent VIM Guests , Thank you for your compliments regarding the service Jose and Javier provided, you did appreciate the high level of service provided by our staff. They have such passion for what they do and always try to exceed guests’ expectations. They...More

Reviewed 25 February 2015

Wow! What a wonderful resort. We travelled with friends and everyone had a great time. We flew out of Toronto with Air Transat for a 7-day vacation. No issues with flights or transfers. Stayed in Building 1 in a Silver Junior Suite. Minor issues in...More

12  Thank RDBCAB
Reviewed 25 February 2015

I can understand why some people give this resort 5 out of 5, and I can understand why some people give it a 3 out of 5 rating. The bottom line is this resort is a four (star) rating. Pros: -Very nice beach ( we...More

6  Thank rodmike9
Response from F T, Director de Relaciones con Clientes at Valentin Imperial Riviera MayaResponded 27 February 2015

Dear Rodmike from Chicago Thank you for taking the time to post your review of VIM on TripAdvisor. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps...More

Reviewed 25 February 2015

This resort is beautiful, the grounds, the rooms, everything is very well kept. The staff is gracious and accommodating. I felt like a princess, all staff went out of their way to take care you. The food was great and lots to pick from. The...More

9  Thank dancerkr
Response from F T, Director de Relaciones con Clientes at Valentin Imperial Riviera MayaResponded 26 February 2015

Dear recent VIM Guests from Canada , Thank you for your wonderful review. We are happy to know that you received a superior level of service and that this had such an impact on your vacation, as we have said many times before, we are...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Breakfast included
Dry Cleaning
Concierge
Banquet Room
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$291 - US$681 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites
Details
Price range
US$291 - US$681 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites
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Traveller (15889)
Pool & Beach (3979)
Room & Suite (2591)
Dining (1535)
Hotel & Grounds (8019)
Bathroom (279)
Family and Play Areas (63)
Business Centre & Event Rooms (41)
Questions & Answers
Ask a question
Jeremy G
24 January 2018|
Answer
Response from Igal S | Reviewed this property |
house wine is free (chardonnay,cabernet) and there are upgrade wines that you can buy at dinner. Glasses of champagne (sparkling wine) is included.
0
Votes
pinkdebbieON
23 January 2018|
Answer
Response from awel99 |
You can reserve by the day if there are any available they are 42 usd per day.
0
Votes
Alice P
23 January 2018|
AnswerShow all 7 answers
Response from Thomas F | Reviewed this property |
Main pool has swim up bar in the middle of the pool and also at end closest to the beach. If you get there late and bar in center is closing we always found you could go to other swim up bar and talk them into one more last... More
1
Vote
Room Tips
"Top floor of any of the buildings away from the elevators"
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"Bring your insulated cups to keep your drinks cold and collared shirts/khaki pants for evening meals as they..."
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"Excellent room with plenty of room. Staff was all friendly and there were plenty of staff available if you..."
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"get a cheaper room and add the privilege option through there web site."
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