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We have been renting 3-4 rooms a weeks for the past 2 months. Until a couple weeks ago when our work trucks were burglarized. WE lost $1000 in tools that were locked in or trucks. When discovered at 5am we went to the front desk...More
Thank Dave C
Response from 00esa, General Manager at Extended Stay America - Bakersfield - Chester LaneResponded 7 July 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
How can you be extended stay but don't give guest basic things like dishes? You have to ask for a package and after inquiring three times it was finally brought. Two cups and two plates with a toaster that you have to beg for. There...More
Response from Manager_11525, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 28 February 2017
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you had to request for the dishes more than once, and that our hotel did not meet your needs. To make sure...More
This was a Wonderful hotel!! Clean and spacious! Had bedroom on the right with door and king bed and it's own bathroom. Kitchen and living area in middle. Kitchen was well equipped Another bedroom on the left with queen bed and it's own full bathroom.More
Response from Manager_11525, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 22 February 2017
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the cleanliness of our hotel. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please do...More
I stayed in this hotel for two days. The room was never cleaned and during the whole night I felt itchy so I wonder if the sheets were clean. When I asked the receptionist to store my little suitcase for two hours, she stated this...More
Response from Manager_11525, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 1 February 2017
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the linen is truly regrettable, also your luggage. To make sure this doesn't happen again, I am ensuring all our linen provided is in good...More
We booked in advance through booking.com and specified two adults and a 17 year old child. When we walked into the room, there was only a single queen bed and no expandable sofa or another bed. We mentioned to receptionist Jazmin that the room is...More