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BEST WESTERN Plus Heritage Inn

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311 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Temecula, United Kingdom
Reviewed 6 days ago NEW

I love this hotel. The staff is amazing, the location is great. There are so many good restaurants very close. There is a farmers marked only block away on Thursdays that has food and other item on sale. The breakfast and dinner items at the hotel are very good. I will definitely stay again. I recommended this hotel to my...

Review collected in partnership with Best Western
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Helpful?
Thank Raymond G
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

To our favorite all time guest - You have made our day! Thank you for taking time out of your busy schedule to share these kind words! To receive feedback like yours is why we are in the hospitality business. We enjoyed being able to brighten your day and spread the light and warmth of hospitality! At your service, Geraldine...

Benicia, California
Reviewed 3 weeks ago

We found the staff to be friendly and efficient. The amenities, however, were poor. Wi-Fi was free and I had no trouble connecting my phone after the Front Desk gave me the ID and Password. I did, however, have trouble connecting my tablet. The television was quite a trip. Could not for the life of us figure it how to...

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Helpful?
Thank James S
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

First and foremost, thank you kindly for taking the time to respond to our surveys. We were concerned to see that our services fell below your expectations. Here at the BW Plus Heritage Inn-Benicia, we strive to provide our guests with the most personable and accommodating services. We have took note that most of your comments were referring to the...

Vallejo
Reviewed 16 December 2016 via mobile

The rooms were very neat well kept, no funny smells (we stayed a few places that had mildew smell, or electrical smell) this last stay the AC didnt work in the room but i was ok my husband is the one who had the issue

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1Thank Trejo090916
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for your awesome four-star review. We are glad you enjoyed your stay. We apologize about the AC and thank you for bringing it up. Please come back soon and hopefully, we can earn that coveted fifth star. All the best, Geraldine Felaire-Cantu General Manager

Euclid, Minnesota
Reviewed 10 December 2016

This hotel has great service, but it's incredibly overpriced. I can't say enough about the friendly employees that work there. BUT at that price, I would expect that service. This hotel is very very loud. You can hear every thing above you, and I mean EVERYTHING. The pet policy is rediculous. No breaks or discounts for loyalty.

Review collected in partnership with Best Western
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Helpful?
Thank Newmanpaints
GFCANTU, Guest Relations Officer at BEST WESTERN Plus Heritage Inn, responded to this review

We truly appreciate our guests and the time they talk to commend us for our work. Our team strives to provide not only the best customer service, but genuine and personalized experiences for each individual. We're very sorry to hear that you felt as if we are overpriced, unfortunately in the midst of other hotels, our prices reflect the competitive...

South Lake Tahoe, California
Reviewed 5 December 2016

The room was big clean and comfortable. The pool/hot tub were clean and perfectly chlorinated. Breakfast was well cooked and displayed well, with room to move around other guests. Also there were more choices than most hotels. The dinning area was clean with plenty of seating. The coffee was decent with plenty of creamer choices. The staff was friendly and...

Review collected in partnership with Best Western
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Helpful?
Thank qtoria
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you kindly for your generous words in regards to our facility and considering the BW Plus Heritage Inn Benicia the best BW you've ever stayed in. It is always gratifying to see that our guest set aside the time to commend us for a job well done. Glad you enjoyed our Christmas decorations as we truly strive to make...

Reviewed 1 December 2016 via mobile

The majority of the staff was every nice. The beds were comfortable and the room was spacious. I was inpressed with size of the refrigerator. (I use insulin) They always had fresh coffee. The towels could have been softer. The breakfast was not as good as other places I've stayed at. The variety of greek yogurt was basically nonexistent Vanilla....

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Helpful?
Thank Betsi O
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you so much for responding to our surveys. We value our guest not just for the time they spend with us, but they time they set aside to let us know we are doing a job well done. We would also like to respond on your comments about the breakfast. Currently, we are monitoring and reviewing our breakfast menus,...

Cascade, Idaho
Reviewed 28 November 2016

Excellent location for any destination in the area. Benicia is a lovely little California town, and this Best Western provides excellent access to the town as well as excellent access to the interstate. The front desk staff is helpful and very friendly. The free breakfast was wonderful with a great variety of possibilities. Maids and service staff were friendly and...

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Helpful?
Thank AuntieB9573
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to share your experience with us and the TripAdvisor Community. We were delighted to hear you enjoyed your stay and you found our team to be so accommodating. We have passed your comments along to our team as we continue to look for new ways to grow and enhance our guest experience. Thank you...

Fort Bragg, California
Reviewed 28 November 2016

My husband and I took our grandchildren to Discovery Kingdom and decided to just stay the night rather than drive all of the way home. I took a chance and googled Motels/Hotels and how lucky I was to pick the Best Western Plus Heritage Inn. I am a bit OCD and I looked for dirt or faults in this Hotel...

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Helpful?
Thank Christine B
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and you enjoyed breakfast. As a very valued guests, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We do hope you...

North Houston, Texas
Reviewed 24 November 2016

Nice and friendly staff. Location is ok...if you like small towns. Then Benicia is for you! Breakfast and light dinner stacks are well served. Would recommend this motel to others. Value is good for the area. There is another motel in Benicia. But the one is well worth it.

Review collected in partnership with Best Western
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Thank 105herbj
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Hi Herb! We share all our feedback with our team of Hosts and they are all so thrilled to know you enjoyed their services throughout the hotel. Please don't be a stranger and come visit us again soon. Kind Regards, Geraldine Felaire-Cantu General Manager

Reviewed 22 November 2016

Had everything we needed for that home away from home stay but better. We felt the welcoming hospitality from beginning to the end. Very much enjoyed our stay and everyone we encountered during this stay. Even enjoyed jacuzzi swim in the rain.

Review collected in partnership with Best Western
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Helpful?
Thank Alice R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Alice R, At the BW Plus Heritage Inn- Benicia we take pride in making our guest feel as if they are in the comfort of their own home. To hear that you felt such and beyond gives us more of an incentive to continue forward with the way we provide service to our guests. Thank you for choosing to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: RM592 - RM819 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best suggestion would be to find another hotel in Benicia at which to stay.”
 of 5 bubbles 92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
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