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Best Western Plus Heritage Inn

CancelonUS$123*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$150*
US$123*
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US$143*
US$143*
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Best Western Plus Heritage Inn
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333 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Orange County, California
Reviewed 2 May 2016

Not very impressive. Weak breakfast. Room was clean and bed was comfortable. Hotel staff on entry was very average - not easy to follow in her instructions. Almost like she had said the same thing many times before and therefore was bored to describe details to me.

Review collected in partnership with Best Western
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Helpful?
Thank Clodbuster
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Thank you for your feedback as this helps direct our strategy in improving our service and amenities. Our hotel is working on changes to improve our breakfast, so all the feedback we receive is taken into consideration and greatly appreciated. We hope to have another chance to welcome you back! Sincerely, Geraldine Felaire-Cantu General Manager

United States
Reviewed 15 April 2016

The employees go out of their way to make sure your stay is a good one. The rooms are clean and roomy; I manage a Hotel and these things are important to me and the grounds are clean and the breakfast is plenty.

Review collected in partnership with Best Western
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Helpful?
Thank Donna H
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

We're delighted to hear of your time with us and thank you for the review. Our team strives to provide personalized and attentive service so our guests can enjoy a relaxing and productive stay whether it is for leisure or business. From your arrival experience to your guest room accommodations, we're delighted to hear you enjoyed your stay. Looking forward...

Turlock, California
Reviewed 11 April 2016

We were in town for a wedding - the hotel was close to the venue - easy to find - Arianna, at the front desk was a gem (great customer service) - our room was large, very clean and the bed comfortable - would stay again in a heart beat - we had a wonderful stay

Review collected in partnership with Best Western
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Helpful?
Thank 398barbarar
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Thank you so much for taking the time to write such a terrific review.. We are thrilled to hear that you enjoyed your time here at the Best Western Plus Heritage Inn and will be sure to pass along your compliment to one of our agent Arianna. We strive to provide exceptional customer service for all of our guests and...

brookings
Reviewed 9 April 2016

Please serve breakfast past 9:30 especially on Sunday and do not ask for 25. to mail a nigh gown to a client that was left behind. I had to donate it instead. Other than that the hotel was nice although was not within walking distance to the downtown area for restaurants, water, etc.

Review collected in partnership with Best Western
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Helpful?
Thank dnellie
GFCANTU, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Thank you for taking the time to provide us with feedback. We are always looking for ways to improve. We do require a standard $25 check to be mailed out for lost and found items for the courier and the services that applies.

vallejo, United States
Reviewed 9 April 2016

Very relaxing with the outdoor pool and hot tub. Had a whirlpool bathtub and the breakfast had a large selection to choose from. It is also pet friendly! Love the place. Will be staying again soon for just a night get away to relax. Thank you to all the staff for taking such good care of your people.

Review collected in partnership with Best Western
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Helpful?
Thank Karol K
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

it is heartwarming to read that you enjoyed your stay with us. We like to treat our guests as family and it is great our staff was able to do so. We are pet friendly, so next visit please feel free to bring your pet along. I am sure they have a “ruff” time at home while you’re out. Can’t...

Yucaipa, United States
Reviewed 6 April 2016

Great amenities, close to freeway (easy on & off). On the other side of that, loud vehicle noise can be the only draw back of this property. Otherwise, the staff was great, the fitness room was good and the pool was inviting. Overall, I will try and use this location as much as possible. It's hard to find a good...

Review collected in partnership with Best Western
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Helpful?
Thank Armand V
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Thank you for your positive review of the Best Western Plus Heritage Inn! While we are glad you enjoyed your overall visit recognizing our staff and amenities as a highlight! We are sorry to hear the loud noise from the freeway detracted from the experience. Your feedback on this concern will be shared with hotel management group and we thank...

seal beach, ca, United States
Reviewed 28 March 2016

Helpful Staff quick to take care of problems, a great Breakfast with protein and eggss and Chorizo and make your own Breakfast Burrito. The facility was a bit old, but they were installing new windows, and the beds and bedding were new and comfortable, I would stay again

Review collected in partnership with Best Western
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Helpful?
Thank Theresa J E
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Thank you Theresa E for taking the time and sharing your lodging experience with us! We are delighted to hear that the staff was quick in taking care of any problems that you may have encountered and that you enjoyed the breakfast. Thank you for noticing the newly installed windows, it really makes a difference when it comes to noise...

Wilton, United States
Reviewed 28 March 2016

Nice room décor, comfy bed with nice clean sheets. Everything worked! Lights, tv, heater/fan and internet. The area is easy access for handicapped people and easy access to ice machine and breakfast areas.

Review collected in partnership with Best Western
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Helpful?
Thank Arlene S
GFCANTU, Executive Housekeeper at Best Western Plus Heritage Inn, responded to this review

Dear Arlene S, We at the Best Western Plus Heritage Inn want to first and foremost thank you for your posting such positive comments in regards to your past stay. It is a pleasure to know that all our hotel amenities were of use to you during your stay and that you found our rooms to be comfortable and easily...

Seattle
Reviewed 24 March 2016

I stayed here while in town for a wedding. The location was convenient and easy to get to. The staff was super nice and accommodating even with a last minute request for late check out! The room was large, clean and comfortable. Many of us visiting could visit from room to room with ease - not always an easy thing...

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Helpful?
Thank bettyfiona
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear bettyfiona, we greatly appreciate the feedback. We are incredibly thrilled to learn you had such a pleasant visit with us during your stay and that the staff was able to accommodate your requests. We are also pleased to hear that you found comfort in the rooms and the location provided an ease when visiting with other family members! We...

Eastvale, United States
Reviewed 18 March 2016

I normally stay at a competing chain of hotel, this trip I decided to stay at the BW since our conference was held their as well. The staff help me secure a reservation despite them being fully booked. They greeted me by name when I arrived. The rooms are kept very clean and comfortable. I will come back to this...

Review collected in partnership with Best Western
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Helpful?
Thank Michael M
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Thank you Michael M for your positive feedback of our hotel! Superior customer service is what we strive for and I am glad to hear that our staff provided you with that. Hopefully the comfort of our rooms and bed will bring you back for another visit. Thank you for choosing to stay with us here at the Best Western...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Best Western Plus Heritage Inn

Address: 1955 E 2nd St, Benicia, CA 94510-2201 (Formerly BEST WESTERN Plus Heritage Inn)
Region: United States > California > Benicia
Price Range: RM597 - RM1,061 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Heritage Inn staff and other travellers.
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Questions? Get answers from Best Western Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The customer service is so great they will make sure your happy with your room”
windyt_12, 8 May 2017 | Read review
“Request the parking lot side, or you'll hear freeway noise all night.”
Slichtenger, 15 Apr 2017 | Read review
“My best suggestion would be to find another hotel in Benicia at which to stay.”
92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
ChristineB297, 27 Nov 2016 | Read review
5 of 5
Cancelon
US$123* /night
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Prices are for 1 room, 2 adults
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