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From booking to checkout, this Best Western did not disappoint. It is a very unique hotel that complements your visit to Big Bear. The front-desk attendants were fantastic, especially "Vee Vee" (didn't ask for spelling). She had great tips for local dining and hiking that...More
Throughly enjoyed our recent stay at the BW Big Bear Chateau. Check in is effortless and staff are very helpful and friendly. Our room was cozy comfy and spotless. Plenty of room with the king bed choice. A couple of chairs and table for reading...More
Response from Frannie E, Public Relations Manager at Best Western Big Bear ChateauResponded 13 May 2018
Thank you for your rating and review. We value your feedback and appreciate your business. We are glad that you enjoyed your stay with us. We hope to see you again in the future.
The Best Western Chateau is a low end, disappointing experience.
I certainly wasn't expecting 4 or even 3 stars but this hotel is maybe a 2.5 at best.
The desk staff are miserable and rude. Check in time is already ridiculous at 4:00PM and I...More
This hotel was clean & beautifully decorated. The staff was nice. We had a room with a balcony which was nice to have a place to sit outside in the evenings. My ONLY complaints are.... our room wasn't ready even tho I had informed them...More
The lobby is very elegant as is the room for breakfast. Our room was very clean and quiet, even though they allow dogs, (except when two dogs encountered each other in the lobby then the barking was unbelievably deafening) Dogs are only allowed on the...More