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Best Western Big Bear Chateau

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Traveller (166)
Room & Suite (145)
Dining (60)
Overview
  • Excellent49%
  • Very good26%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“big bear”(251 reviews)
“free breakfast”(34 reviews)
“very nice hotel”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
Offers from Best Western Big Bear Chateau
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Big Bear Chateau
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Reviews (724)
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698 results
Traveller rating
322
182
106
54
34
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LanguageEnglish
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322
182
106
54
34
Show reviews that mention
All reviewsbig bearfree breakfastvery nice hotelmade to order breakfastbeautiful lobbygas fireplacenice breakfastfresh fruitpine treesbear mountainsnow summitski slopesupon checkjacuzzi tubget awaywe've stayedpool table
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1 - 5 of 698 reviews
Reviewed 1 week ago

From booking to checkout, this Best Western did not disappoint. It is a very unique hotel that complements your visit to Big Bear. The front-desk attendants were fantastic, especially "Vee Vee" (didn't ask for spelling). She had great tips for local dining and hiking that...More

Thank Shane E
Hotel's Favourite
Reviewed 12 May 2018 via mobile

Throughly enjoyed our recent stay at the BW Big Bear Chateau. Check in is effortless and staff are very helpful and friendly. Our room was cozy comfy and spotless. Plenty of room with the king bed choice. A couple of chairs and table for reading...More

Thank manuelaY1814UG
Response from Frannie E, Public Relations Manager at Best Western Big Bear ChateauResponded 13 May 2018

Thank you for your rating and review. We value your feedback and appreciate your business. We are glad that you enjoyed your stay with us. We hope to see you again in the future.

Reviewed 1 week ago

The Best Western Chateau is a low end, disappointing experience. I certainly wasn't expecting 4 or even 3 stars but this hotel is maybe a 2.5 at best. The desk staff are miserable and rude. Check in time is already ridiculous at 4:00PM and I...More

Thank cineart1970
Reviewed 2 weeks ago

This hotel was clean & beautifully decorated. The staff was nice. We had a room with a balcony which was nice to have a place to sit outside in the evenings. My ONLY complaints are.... our room wasn't ready even tho I had informed them...More

Thank Retiredlady46
Reviewed 4 weeks ago

The lobby is very elegant as is the room for breakfast. Our room was very clean and quiet, even though they allow dogs, (except when two dogs encountered each other in the lobby then the barking was unbelievably deafening) Dogs are only allowed on the...More

Thank FamHistory
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Breakfast included
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Banquet Room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hot Tub
Bar/Lounge
Details
Price range
US$117 - US$247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$117 - US$247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (166)
Room & Suite (145)
Dining (60)
Pool & Beach (20)
Amenities (37)
Business Centre & Event Rooms (8)
Family and Play Areas (1)
Questions & Answers
Ask a question
avoma42
17 April 2017|
AnswerShow all 3 answers
Response from F4914CHcynthiab | Reviewed this property |
I don't recall the dog charge...$30? I think it was something like that. No microwave, but the breakfast is so great to have each morning...
0
Votes
Mary M
13 August 2015|
Answer
Response from Frannie E | Property representative |
Yes we do, but we only have 8 rooms on the property that are pet friendly. You need to call to make sure these rooms are available before you make a reservation. There is a $30 charge for the stay
0
Votes
Room Tips
"a great place for a bad experience"
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"210;212;214;216 for pool view"
Read review
"I liked the rooms with a balcony and fireplace. There are also rooms with whirlpool bathtubs!"
Read review
"The king rooms with balcony's seem nicer."
Read review
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