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Traveling to Warner Bros. Studios, Universal Studios, and Hollywood, I decided to stop here close to airport.
1. Small entry and employee didn't greet us, she just said "do you have a reservation?". Poor customer service right off the bat.
2. 4th floor-1 side Elevator...More
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 6 days ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More
This hotel has excellent customer service! We have a mini suite, with a kitchen, full size fridge. Our bed is comfortable and our room is clean. There is plenty of well lit parking. There is some remodeling going on, but the staff here has great...More
Thank Wendy G
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 16 May 2018
Wendy, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you...More
Traveling for work and stayed here versus paying the difference between my allowable rate and the Marriott rate, I should have paid extra to stay across the parking lot at the Marriott. The room feels like an institution, nothing warm cozy or inviting, at all...More
Thank Megan H
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 3 weeks ago
Megan, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We value your feedback and are working with the appropriate teams...More
First, this hotel is right next to the railroad tracks and the trains go by sounding very loud horns all day and all night. No matter where you are in the hotel, you hear the trains and their loud horns.
It is now 12:15am and...More
Thank Emi T
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 16 March 2018
Emi, thank you for being our guest. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are terribly sorry for the disruptions caused by excessive noise and...More
We stayed a week in this hotel. The price was right (for Los Angeles). It offered a kitchen fully equipped with dishes, pots and pans, toaster, microwave, stove, fridge, flatware, dishcloths, cutting board, coffee pot with Maxwell house coffee (free) or you could go to...More
1 Thank Mujissa
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 13 March 2018
Mujissa, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefited with our convenient location and that we met almost all of your expectations along with the value we offer. However, we are sorry you...More