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Crowne Plaza San Francisco Airport

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Crowne Plaza San Francisco Airport
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657 Reviews from our TripAdvisor Community

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Showing 589: English reviews
Hastings, United Kingdom
Reviewed yesterday NEWvia mobile

In my opinion the Crowne Plaza San Francisco Airport is not up to the quality of the Crowne Plaza brand that I have experienced in the UK and other countries. The location is typical of an airport hotel. The decor is very 1960's. Our room on the executive floor is small by U.K. standards and tiny by American standards. Food...

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Helpful?
Thank MDG424
Reviewed 2 days ago NEWvia mobile

I thought it's at least 4 star or above. Actually it might be only 2 or 3 stars. All the amenities are just too old to work well. Even though, the staff, not including the house keepers, host the customers with great hospitality and kindness.

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Helpful?
Thank Lin A
Ofallon, United States
Reviewed 4 days ago NEWvia mobile

I am a Spire member and travel nearly every week. I have given this place the last try. Between the very tiny rooms, nearly plastic sheets on the bed, rock hard mattress (literally the stiffest spring set of any hotel I have ever stayed) and inoperable heating/cooling system, Next time I will be staying at a comparable Holiday Inn Express...

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Helpful?
Thank Gregory H
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the your unsatisfactory experience due to the room conditions. We understand that you do not intend to return to the hotel, but pleas know that these issues will be looked into. We value your comments. Should you change your mind, we...

Oakland, California
Reviewed 6 days ago NEW

I stayed here just one night in order to catch an early morning flight from SF airport. The hotel is located just a few minutes from the airport, although nearby roadside construction makes it a bit difficult to find your way off the highway and into the hotel entrance. The front desk staff were friendly and helpful. The guest room...

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Helpful?
Thank benz37
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will take note of the information you shard with us regarding window insulation. We hope you will visit us again.

Winona, Minnesota
Reviewed 2 weeks ago

Booked this hotel on the way out of SFO. Checked in and got my family settled. They told me the first 15 minutes parking was free. I rushed to beat the clock and sure enough, had to pay $2 to take the rental back to the airport. If it was truly a luxury hotel, I could see the nickel and...

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Helpful?
Thank cking22001
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We are sorry to hear you rushed out to move your car out, but still ended up paying $2 for going past the 15 minutes. The parking is run by a third party and therefore they charge a fee. However, in a situation like yours, I am sure they would have waived the fee. We regret this happened and hope...

Silver Springs, Florida
Reviewed 3 weeks ago

For starters, there is a ton of construction right outside of the hotel and it's quite difficult to figure out how to get in and out of the hotel property if you aren't familiar. I understand this is not the hotel's fault, but it's just something to note. The biggest issue would be the temperature in the room and hallway....

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Helpful?
Thank WyouandI
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the roadway construction, and take note of your comments about the need for work on the property. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. I will pass on the comments about the heating issues with...

Atlanta, GA
Reviewed 4 weeks ago

This hotel choice was made for the last night of a multi-day business trip to Silicon Valley, and the proximity to the SFO airport for a next-morning flight. The surrounding area at the intersection of Hwy 101 and Broadway is under construction. GPS was useless except for getting us within site of the hotel; the rest was dead-reckoning navigation and...

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Helpful?
1Thank Bronco37
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We appreciate you taking the time to write about your comments regarding your recent experience at the Crowne Plaza San Francisco Airport. We sincerely regret the problem you had with directions to our hotel. From the beginning of the construction of the freeway overpass, we have asked Caltrans for more and better signage to help drivers navigate through the area....

Austin, Texas
Reviewed 4 weeks ago via mobile

Not the experience I expected. The room had an odd order and there was a constant scratching noise in the wall. I was only there for an overnight stay on a layover so didn't have a chance to check out the amenities so no comment on that. Book this hotel with caution.

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Helpful?
Thank stacilivesay
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We are disappointed to hear your stay at our hotel was not experience that was expected. I have discussed your comment on the odor and scratching noise with our Housekeeping Manager and Chief Engineer. Although we were unable to identify the source of the odor, our housekeeping staff has made note of this. We just completed our rooms renovation so...

Boone, North Carolina
Reviewed 4 weeks ago

Extremely luxurious and well managed property, at a very reasonable rate. Checked in on the evening of January 20,2017. The bellman was very helpful, really going out of his way to make us feel comfortable and even came back after researching a question. Kudos. In the morning I thought I may have lost my wallet(fortunately I located it where it...

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Helpful?
Thank Booneboy
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you very much for your comments of our hotel and team. We strive to go beyond in guest service and are elated it when our guests mention examples of this. We passed on your kudos to both William and the evening bellman. It made their day! Thank you for recommending our hotel to others traveling through this area.

Newcastle, Australia
Reviewed 4 weeks ago

Only a short free hotel provided shuttle ride to the airport. Check in was good with a friendly lady on the front desk. Room was clean and bed was comfortable. Self parking cost $2 per hour or $20 per day. I decided to park, check in and then return my hire car to Hertz at the airport that night rather...

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Helpful?
Thank Jon T
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We are glad to hear you had a pleasant experience at our hotel. It sounds like you had the perfect plan to avoid the morning traffic! Thank you for staying with us and we hope to see you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza San Francisco Airport is located next to beautiful Bayside Park just 15 miles from Downtown San Francisco and less than 2 miles from SFO. Featuring free Airport Shuttle Service as well as free Shuttle Service to/from Downtown Burlingame, free Super-Fast WiFi, Indoor Pool, 24hr Fitness Center, and the West Bay Cafe, serving breakfast, lunch, and dinner daily. ... more   less 

Additional Information about Crowne Plaza San Francisco Airport

Address: 1177 Airport Blvd, Burlingame, CA 94010-1909
Region: United States > California > Burlingame
Price Range: RM441 - RM1,542 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame
Hotel Style:
#3 Green Hotel in Burlingame
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza San Francisco Airport staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza San Francisco Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Requesting a room on the south (non-airport) side might reduce noise”
 of 5 bubbles benz37, 15 Feb 2017 | Read review
“High up and on the Bay side”
 of 5 bubbles Bronco37, 24 Jan 2017 | Read review
“Try the 10th floor as it is supposed to be the superior floor”
 of 5 bubbles brucerm2016, 20 Dec 2016 | Read review
“the room facing the park will be quieter vs those facing the highway.”
 of 5 bubbles LCarrie1, 8 Dec 2016 | Read review
“Request a higher floor away from elevators”
 of 5 bubbles MrC0ffee, 26 Oct 2016 | Read review
5 of 5