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Sheraton Carlsbad Resort and Spa

Hotels.comUS$179*
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#18 of 36 Hotels in Carlsbad
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Carlsbad Resort and Spa
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1,218 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
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Iowa
Reviewed 3 days ago NEW

Was there for a conference. Facility was perfect. Great views. Rooms were very nicely furnished and were quit. No issues. Was about $100 cab ride from airport to this facility. Workout facility was much better than most hotels. Nice pool.

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Helpful?
Thank CRPD908
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear CRPD908: Thank you for the review and kind words on our resort! We look forward to the opportunity to serve you once again, whether for another conference, or personal vacation!

St. Albert, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We stayed here as a family of four while we visited Legoland and the Carlsbad and Oceanside area. Its proximity to Legoland can't be overlooked, but this hotel is a destination in its own right. While we were staying there, someone told me the hotel was 9 years old. If that is true, then the maintenance has been fantastic. It...

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Helpful?
1Thank suit_geoff
About Hotel's Favourite Review
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear suit_geoff: We are thrilled your family of four has reviewed us a 5 while enjoying our, dare we say but proud 9 year old resort... but since we are maintaining a humbled beauty stance... we don't like to brag, so thank you for the compliment! We look forward to your prompt return where you and your foursome can enjoy...

San Jose, California
Reviewed 4 days ago NEW

I was really looking forward to my stay here, especially after all the great reviews that I have read, but seeing the bed bug in my child's bed, a dirty glass next to my door upon checking in and the barking dog the next door, I will never come back again. They also have a construction going on near the...

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Helpful?
Thank Alyona S
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Alyona S: This is extremely disappointing to read.. especially since you are correct in that the majority of our reviewers give us great reviews and marks for service, quality, and cleanliness. We would truly like to discuss your experience and review in person in an effort to make this right... and in an effort to change your view of...

Reviewed 4 days ago NEW

Everything about this resort was awesome. I loved the scenery, I loved the room, the staff was friendly, the bed was extremely comfortable. it was our first stay here and it was so worth it. I would definitely recommend. the private entrance to LEGOLAND was a plus. the on site restaurant was ok. besides that, this was a great stay.

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Helpful?
Thank Corey From T
Reviewed 5 days ago NEW

We booked a room using out spg points to stay here and go to LEGOLAND. Driving up, the place looks great. Nice open and modern lobby and check-in area. The facility and surrounding landscape look great and that's about all. I took my son into the common restroom next to the marketplace. It was gross, there was pee on the...

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Helpful?
Thank Eric F
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Eric F: First, let me say how sorry we are that your experience was less than wonderful and we failed to deliver the kind of experience we are known for during your particular stay. We have passed along your review and remarks to the rest of the team to ensure we make this wrong a right immediately with regard...

Reviewed 1 week ago

This is our family's go-to hotel when we stay over a day or two when visiting LEGOLAND. The hotel has its own private entrance to LEGOLAND that takes you already half of the way to the Water Park. This convenience alone is worth it as you can spend a good part of the day at the water park, rest back...

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Helpful?
Thank Iryn S
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Iryn S: Thank you for the review and feedback of our resort. We will look into the room you occupied and ensure the safe is taken care of. We sincerely apologize this was not fixed during your stay. We will also pass along your comments to the front desk team regarding the ETA communication for room availability. Our front...

Truckee, California
Reviewed 1 week ago

The Sheraton Carlsbad Resort and Spa is a great property very close to Legoland. Excellent for business travelers with there complimentary breakfast and happy hour but also a very good fit for the family visiting Legoland. Property has a restaurant on-site as well as a bar. Rooms are large and spacious. Good working area in the rooms with mini-fridges that...

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Helpful?
Thank Kelsdog
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Kelsdog: Thank you for your review and comments of our resort. We are delighted your stay was so pleansant! We look forward to your prompt return back!

Kelowna, Canada
Reviewed 1 week ago

Pleasant resort - I was here for meetings, but did get a chance to take a look around the place. Nice room, though could use a bit more direct light on the desk for a working stiff - staff fine, nothing bad, and nothing jumping out as spectacular. Very convenient for the Legoland attraction and the Carlsbad outlet mall.

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Helpful?
Thank Ferenc V
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Ferenc V: Thank you for shinning the light on a couple key points about our resort! Please be assured, we will investigate the desk and light situation within your particular meeting room, so thank you for bringing this to our attention! We hope the next time your travels call you this way, whether for just a meeting or possibly...

Aliso Viejo, California
Reviewed 4 weeks ago

Visited & stayed to play golf. Easy to find and seems like a perfect location for families visiting Legoland and other area spots. Staff was helpful. Golf course is LONG and challenging. Beautifully scenic. First day we played behind beginners so pace was quite slow. Would not recommend for beginner golfers due to the extremes in elevation changes and undulating...

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Helpful?
Thank MrsRAZRHWK
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear MrsRAZRHWK: Thank you for your review and kudos of our teams. We will pass along your kind words to each of them. As to our resort feel for couples and golfers, we are beyond excited about all the new and upcoming changes that are beginning to transpire. We are sure that you will see the new luxurious accommodations coming...

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 25 March 2017 via mobile

While a very nice property with regard to curb appeal, the rooms themselves are lacking. There are not the standard outlets or USB jacks that most hotels have at the bedside. Worst of all was the thermostat. I travel a lot and have never had trouble with a thermostat. However, these have 'mode' setting that is not intuitive at all....

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Helpful?
1Thank A TripAdvisor Member
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

We are sorry to hear we failed in your expectations and stay. While we do have instructions on how to operate the Thermostat listed in the in room compendium book, we understand that thermostats can very from property to property. We are truly sorry for the inconvenience to you during your stay. Please be assured we take this type of...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: RM892 - RM1,488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They will not accommodate any requests, so its pointless”
AlyonaS_12, 25 Apr 2017 | Read review
“Coastal View Rooms (bldg nearest lobby) have best view of 4th of July fireworks and hotel grounds.”
iryns2015, 22 Apr 2017 | Read review
“ask for ocean view”
  • patio off the 1st floor
Kelsdog, 19 Apr 2017 | Read review
“Oceanside, may be just a glance at the ocean not a full view. Back side is Valley view”
GreshamJim, 12 Mar 2017 | Read review
“Facing pool”
ted40, 29 Nov 2016 | Read review
5 of 5
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US$179* /night
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Prices are for 1 room, 2 adults
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