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Sheraton Carlsbad Resort and Spa

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#17 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,210 Reviews from our TripAdvisor Community

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Showing 1,180: English reviews
McDonough, Georgia
Reviewed 21 May 2013

We just returned from a 5-night stay here, where we had a wonderful experience. The staff were friendly, attentive, knowledgeable about the area, helpful, and polite. The rooms were clean and well-appointed. The pool area is beautiful, with a nice amount of seating, ample towels, and a Jacuzzi. There are also other things to do at the pool, such as...

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Helpful?
Thank Susan D
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the 5 STAR review! It looks like you and the family had a wonderful vacation. Thank you for choosing us and taking the time to share with us. I am delighted to hear that our staff took great care of you. We look forward to the next visit. Cheer, Megan Conner Hotel Manager

Glasgow, United Kingdom
Reviewed 20 May 2013

I love this hotel. Its big though! The staff are friendly, always smiling and happy to help. Check In is easy, Checkout is automatic with a copy of your bill emailed to you - a quick check and you just drive away leaving your key in your room! Rooms are large, airy, have good facilities. Bathroom the same - and...

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1Thank Steadmang
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the 5 STAR REVIEW and for taking the time to point our friendly staff. These reviews mean all to our team. We strive to be the best and will continue to be a leader in the industry. We are pleased that you continue to choose the Sheraton Carlsbad as your place to stay while in Carlsbad. We...

Buffalo, NY
Reviewed 18 May 2013

I stayed from May 5-10th at the resort. Was in town for work at our HQ in Carlsbad and had a great stay. The property is beautiful, spread out, clean, staff is very courteous and helpful. Rooms were spacious, very clean, plenty of towels, Starbucks coffee available in the room and a nice garden view. The hotel is located right...

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Thank Pastridge
Athens, Greece
Reviewed 16 May 2013

This was the 4th time I stayed at this resort, all 4 times for work events that last 7-10 days each. Every thing is great: staff, rooms, convention rooms, food, pool, hot tub. The twenty/20 restaurant was excellent, too. Not so good? Only one robe in the double room (why?), the fact that they were cutting the grass outside my...

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Thank KellyMLnt
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Whoo Hoo let’s make it 5! We are glad to hear that you enjoyed the resort each time you stayed at the Sheraton Carlsbad. Thank you for the feedback, I have shared your “not so good” with our leadership team and we will look at how we can improve! We promise to hold your stop at the pool:) See you...

Castaic, CA
Reviewed 8 May 2013

My daughter and I had a mother / daughter weekend. We checked into the hotel April 26th and checked out April 28th. This is the 1st time at this hotel. We had a great time. The hotel and property was beautiful. Great location! The room was big and very well decorated. We plan on going back for a family vacation...

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2Thank dfamily4Castaic_CA
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW!!! Mother daughter weekends are so important. Thank you for choosing the Sheraton Carlsbad as the place to create your memories. We look forward to having the whole family back. Cheers, Megan Conner Hotel Manager

pasadena, ca
Reviewed 7 May 2013

Our family came to the Sheraton Carlsbad to attend our son's wedding. The resort was pristine and the staff welcoming. Our room was a nice size and the bed was very comfortable. They provide free bottled water and Starbucks coffee in the rooms which was a nice surprise. The restaurant twenty/20 was excellent, both the staff and food. The wedding...

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Thank gynger73
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Congratulations! Thank you for choosing the Sheraton Carlsbad for one of the most important days in our family’s life. We are honored to be a part of your history and we hope that we can continue to make wonderful memories with your families for years to come. Warm Regards, Megan Conner Hotel Manager

Brentwood, California
Reviewed 7 May 2013

This is our second stay, great hotel, nice big room, had to,ask for some robes but prompt service. The pool is beautiful overlooking the bay and hills, by the pool, they also have a billiard / ping pong table and table soccer . The only complain is the air conditioning in the room was only going to 67, and we...

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Thank odilelosaltos
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for your return visit and sharing your experience with our followers. I have shared your comments with our engineering team and we will look into the temperatures in our rooms. We look forward to your next visit. Sincerely, Megan Conner Hotel Manager

Reviewed 7 May 2013

This resort is very nice with a pretty lobby, big pool complex, delicious 20/20 restaurant, nice gym, and clean room! For a guy who works in the resort industry I always notice the service good or bad. The associates here are extremely friendly! Cody at the front desk was great and Jeff on the front drive is A rockstar. He...

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Thank AZSteveR
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW!!! Jeff and Cody are our resident rock stars! We are very lucky to have them on our team. Come see us this summe we have Dive-in Movies at the pool every Saturday. Have a great summer! Megan Conner Hotel Manager

Reviewed 2 May 2013

We stayed here for one night. Paid full price for an ocean view that we did not get. We got the first floor over looking the front lawn and our patio had massive bird droppings that we could not even step out to enjoy the night air. A requested one extra pillow that my husband asked the front desk for...

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1Thank JennifersTravel
San Diego, California
Reviewed 29 April 2013

If you are going to Legoland, this hotel is the best location to the park, with a backdoor entrance. However, Legoland is not like Disneyland (one day is all we wanted there), so don't choose your hotel on that factor alone. The Sheraton is a beautiful hotel, with gorgeous lush grounds, especially at night! The rooms are clean and nice,...

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1Thank SurfRiderGirl

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: RM881 - RM1,568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanside, may be just a glance at the ocean not a full view. Back side is Valley view”
 of 5 bubbles GreshamJim, 12 Mar 2017 | Read review
“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
5 of 5