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Sheraton Carlsbad Resort and Spa

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#15 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,200 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Carlsbad Resort and Spa
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Showing 1,170: English reviews
Reviewed 17 March 2013

My global headquarters is close by so I used the free shuttle bus every day to the office. The staff were ultra-friendly and the breakfast and evening buffet and wine in the Concierge room were fabulous but I can see why some of the negative comments by families were made. Despite the hotel having a private entrance to Legoland it...

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Helpful?
Thank Miles S
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for your FIVE STAR REVIEW! We love to hear from our business travelers, we know that you are on the road and away from your families a lot. We hope that Sheraton Carlsbad can be your home away from home. We look forward to your return. All the Best, Megan Conner Hotel Manager

Germantown, Maryland
Reviewed 16 March 2013

I have just completed a full week business trip and found my experience to be between very good and excellent. I would have given a 4.5 if I had the option! The good: everyone is super friendly and helpful from the front desk to the bell hops to the grounds crews. I had nothing but a pleasant and helpful interaction...

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3Thank HokieInGermantown
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your experience with our followers. We are delight to hear that you were well taken care of by our team. We strive be the best in the industry and recognize that your guest have choices when they travel. I have shared your wonderful comments with the staff. We have a program call...

Atlanta
Reviewed 15 March 2013

We had a fantastic stay at the Sheraton Carlsbad Resort and Spa. What was most impressive was how well trained the staff was in treating customers right. An employee never walked past us without a polite comment, an offer to assist us, or a reference to a conversation we had the prior day. Every employee, from top to bottom could...

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Helpful?
Thank Travel-from-GA
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the 5 STAR REVIEW!!! We are so pleased that you had a fantastic stay. I will be sure to share your wonderful comments with the staff. They love to read the great reviews that our guests share about their interactions and the guest experience. We hope that you have an opportunity to come back and stay soon....

Eugene, Oregon
Reviewed 12 March 2013

I will never stay here again. I made a comment on the hotels web site and this is the auto response. "In order to provide a breadth of feedback, we only post reviews after we've received at least five. Once this threshold is met, if approved, your review may take up to 48 hours to appear." I will never be...

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Helpful?
Thank Zfamily97402
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

I am sorry to learn of your experience at our hotel, there is never an excuse when we fail to provide our guests the level of customer service that is expected from a Starwood Property. I have shared your experience with Leadership Team and we will be using this to coach our team as we strive to be the best...

Redondo Beach
Reviewed 11 March 2013

The best thing about it is the location. If you're going to visit Legoland, then Sheraton has it's own entrance into the park. It was a nice perk. The staff is friendly (front desk, hostess and waiter at 20/20). I'd like to give it a 3.5 to 4 stars. It's not a huge property and only has one restaurant. We...

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Helpful?
Thank threekitkats
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to post about your stay. I am glad that you were able to enjoy the resort and that the staff was eager to take care of you. I am sorry for the mishaps along the way and I have shared the events with our Leadership Team. We look forward to the next time and...

Melbourne, Australia
Reviewed 11 March 2013

My wife Michelle and I stayed at the hotel (Ocean view room) on the weekend of 10th Mar, 2013. We both are very impressed by the friendly staffs and the efficient services & good recommendations they provided. The hotel itself is a charm. Initially we thought it could be noisy as it's close to Palomar Airport (GA airport), yet it's...

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Helpful?
Thank James_MAO
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW! We love that you got to experience what North County is all about. It nice to get out of the city and enjoy all the beauty that Carlsbad and the surrounding beach towns have to offer. I will be sure to pass along your great comments about the staff. We hope to see...

Carlsbad, California
Reviewed 5 March 2013

We are planning our wedding at the Sheraton and have had nothing but wonderful experiences throughout the entire process. Nicole, sales and catering manager, has made us feel right at home. She has been helpful in every way, answers all my questions with quick and informative responses and has been excited to hear about all the planning along the way....

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Thank Christa H
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Congratulations on the upcoming Wedding, we are excited that you have chosen the Sheraton Carlsbad Resort and Spa to begin the next chapter. You are in great hand with Nicole; she is the best catering manager in North County. I am glad that you had the opportunity to stop in to Twenty/20 for our amazing happy hour. Joey is our...

Orlando
Reviewed 28 February 2013

The hotel is new. The rooms are big and modern. Everything looks fresh. The hotel restaurant was good. Close to everything. I can highly recommend. It is more a Westin than a Sheraton. The hotel has direct access to Legoland.

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1Thank Floridagator
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the great review. We are pleased that you enjoyed the hotel. I will pass along your comments to the team in Twenty/20 Restaurant. We just finished the amazing renovation on the patio. I hope that you were able to enjoy one of Carlsbad Famous Sunsets. We hope to see you and the family this summer. All the...

Tucson, AZ
Reviewed 25 February 2013

I chose this property for my grandson as there is a private entrance to Legoland and that was where we were going. It wasn't so close to Legoland that it was an intrusion but an easy walk to get to the private entrance. He and his parents had a room with 2 queens and I had a room with a...

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Helpful?
Thank EnjoyTraveling64
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW! We love when the families are here and they are able to take advantage of the resort and the easy access to LEGOLAND. Come back and see us this summern for the pool side DIVE in Movies every Saturday at the New COVE pool. Sincerely, Megan Conner Hotel Manager

Ontario, Canada
Reviewed 24 February 2013

We had a wonderful stay here. The rooms were fairly large and comfortable. The pool area was also very nice. Access to Legoland was great! I suppose the trade off for being close to Legoland is that you are farther away from restaurants, shopping, etc. we had to get into the car often.

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Thank mommybg
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for choosing the Sheraton Carlsbad Resort and Spa for your accommodations while in Carlsbad. We are happy to see that the family enjoyed their time at the hotel and the convenient access to LEGOLAND. Next time you hare here our Hotel Shuttle can drive you into town. We offer complementary Shuttle Service within a 5 mile radius of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: RM830 - RM1,365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Business Hotel in Carlsbad
#5 Spa Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
“You want a room in Building 1”
 of 5 bubbles Vecchio7, 15 Oct 2016 | Read review
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