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Sheraton Carlsbad Resort and Spa

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#14 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,183 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Carlsbad Resort and Spa
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Showing 1,153: English reviews
Barcelona
Reviewed 20 January 2013

I have stayed at this hotel several times. It's very convenient for me as it's next door to the Crossings at Carlsbad Golf Course. The rooms are large and very well furnished, nice work area, big closet and also large and well set bathroom. Nice pool (Including jacuzzi) large Gym with everything and a good restaurant too. The service is...

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Helpful?
Thank BusinessTraveler1959
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to post. Having the Crossings Golf Course next door is definitely a bonus! We will see you at Hole 19!

Toronto
Reviewed 19 January 2013

This is a good hotel if you have kids with you. Not so good for couples. The biggest downside is the skanky perfume (Sheraton Scent) that they pump through the lobby. You really think that smells good? REALLY?????

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Helpful?
Thank shark75
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your feedback. I will share your comments with Starwood Corporate and our Brand Team. Warm Regards, Megan Conner Hotel Manager

california
Reviewed 16 January 2013

Just stayed at the Sheraton Carlsbad for my hubbies convention. I had stayed there a few years back when it was fairly new. I walked into my room and there were already people staying there. Totally embarassed, so I went to the front desk and they gave me a suite. It was huge but had a weird layout (triangle rooms...

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1Thank needinghelp6
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for you return business and taking the time to write a review on the property. I am pleased that you enjoyed your stay and the amenities of the resort. We hope to have you and your husband back with us again. All the Best Megan Conner Hotel Manager

Lawrenceville, Georgia
Reviewed 14 January 2013

The hotel was beautiful, but was under construction when I arrived, but it seemed like the hotel side of the house, did not have their act together. My room was nerver really cleaned until the last day, after repeatedly calling down to the desk to complain, that they left empty glasses and cups laying around, and my sheets needed to...

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1Thank Tammy S
Wollongong, Australia
Reviewed 14 January 2013

Excellent accommodation. Great room, great facilities, great pool and a very relaxing spa. The staff were very friendly, especially the bar staff (Joey) and accommodating to our sudden travel changes.

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Thank kmon55
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

GREAT REVIEW! Thank you for taking the time to mention Joey we love him. Cheers, Megan Conner Hotel Manager

Los Angeles, California
Reviewed 5 January 2013

My family and I have been staying at this hotel twice to three times per year since 2008, and this hotel definitely feels like our home away from home. Our most recent trip was from 12/29/12 through 01/01/13. As usual, the room was clean and the staff was friendly. Since our last trip in July, I could definitely see an...

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Thank LondoFam
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your more recent stay and recognizing the improvements in service. We continue to strive to be the best and take care of our guest as family. We look forward to your return. Something new to look forward to, TWENTY/20 and the Veranda is finished, absolutely amazing. Warm Regards, Megan Conner Hotel Manager

Tahiti, French Polynesia
Reviewed 3 January 2013 via mobile

What a deception. After a long flight and 1,5 hour driving we checked in at 22 h in a room with rust in the baht tub. I called the reception because i didnt want my 2 and 6 years to take a bath there and i was told there were no more available room clean tonight. I went to the...

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Thank Herenuis
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your feedback with the hotel. There is never an excuse when we fail to provide the basic needs for our guest. This has been addressed with our Leadership and Housekeeping teams. It is through our guest feedback that we are able to improve our hotel. We hope that you enjoyed the rest...

California
Reviewed 2 January 2013 via mobile

We just got back a family of 4 staying two nights end of December for Legoland and a family friendly place for the New Year. Pluses: location and special entrance to Legoland, family friendly and nice staff in a great chain hotel. Food yummy and other dining choices nearby. Watching fireworks at 6pm Kid standard time was great. Minuses: Balcony...

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2Thank lsdoget
SUNSHINE COAST AUSTRALIA
Reviewed 30 December 2012

We stayed here 3 nights in November 2012. Our first stay, but my husband is SPG Plat. Didnt seem to get an upgrade really, as room seemed standard but on top floor - which was getting a steam clean around us ! a team of men cleaning several rooms and the hall way with steam cleaners each day progressing towards...

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Thank rojaan1
Lewisboro, New York
Reviewed 30 December 2012

This was a clean hotel. The staff were friendly and easy going. Lots of families here because of Legoland which you can walk to, but it is a bit of a trek. Only a little noise from the hallway, I could not hear noise from connecting rooms. We stayed on the 3rd floor which had a tiny balcony with views...

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1Thank mditomasso

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Dr, Carlsbad, CA 92008-4723
Region: United States > California > Carlsbad
Price Range: RM723 - RM1,148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#4 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
15 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
Boston, MA
4 months ago

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
“You want a room in Building 1”
 of 5 bubbles Vecchio7, 15 Oct 2016 | Read review
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