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Sheraton Carlsbad Resort and Spa

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#18 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,217 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Carlsbad Resort and Spa
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Showing 1,187: English reviews
Eugene, Oregon
Reviewed 12 March 2013

I will never stay here again. I made a comment on the hotels web site and this is the auto response. "In order to provide a breadth of feedback, we only post reviews after we've received at least five. Once this threshold is met, if approved, your review may take up to 48 hours to appear." I will never be...

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Helpful?
Thank Zfamily97402
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

I am sorry to learn of your experience at our hotel, there is never an excuse when we fail to provide our guests the level of customer service that is expected from a Starwood Property. I have shared your experience with Leadership Team and we will be using this to coach our team as we strive to be the best...

Redondo Beach
Reviewed 11 March 2013

The best thing about it is the location. If you're going to visit Legoland, then Sheraton has it's own entrance into the park. It was a nice perk. The staff is friendly (front desk, hostess and waiter at 20/20). I'd like to give it a 3.5 to 4 stars. It's not a huge property and only has one restaurant. We...

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Helpful?
Thank threekitkats
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to post about your stay. I am glad that you were able to enjoy the resort and that the staff was eager to take care of you. I am sorry for the mishaps along the way and I have shared the events with our Leadership Team. We look forward to the next time and...

Melbourne, Australia
Reviewed 11 March 2013

My wife Michelle and I stayed at the hotel (Ocean view room) on the weekend of 10th Mar, 2013. We both are very impressed by the friendly staffs and the efficient services & good recommendations they provided. The hotel itself is a charm. Initially we thought it could be noisy as it's close to Palomar Airport (GA airport), yet it's...

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Helpful?
Thank James_MAO
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW! We love that you got to experience what North County is all about. It nice to get out of the city and enjoy all the beauty that Carlsbad and the surrounding beach towns have to offer. I will be sure to pass along your great comments about the staff. We hope to see...

Carlsbad, California
Reviewed 5 March 2013

We are planning our wedding at the Sheraton and have had nothing but wonderful experiences throughout the entire process. Nicole, sales and catering manager, has made us feel right at home. She has been helpful in every way, answers all my questions with quick and informative responses and has been excited to hear about all the planning along the way....

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Thank Christa H
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Congratulations on the upcoming Wedding, we are excited that you have chosen the Sheraton Carlsbad Resort and Spa to begin the next chapter. You are in great hand with Nicole; she is the best catering manager in North County. I am glad that you had the opportunity to stop in to Twenty/20 for our amazing happy hour. Joey is our...

Orlando
Reviewed 28 February 2013

The hotel is new. The rooms are big and modern. Everything looks fresh. The hotel restaurant was good. Close to everything. I can highly recommend. It is more a Westin than a Sheraton. The hotel has direct access to Legoland.

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1Thank Floridagator
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the great review. We are pleased that you enjoyed the hotel. I will pass along your comments to the team in Twenty/20 Restaurant. We just finished the amazing renovation on the patio. I hope that you were able to enjoy one of Carlsbad Famous Sunsets. We hope to see you and the family this summer. All the...

Tucson, AZ
Reviewed 25 February 2013

I chose this property for my grandson as there is a private entrance to Legoland and that was where we were going. It wasn't so close to Legoland that it was an intrusion but an easy walk to get to the private entrance. He and his parents had a room with 2 queens and I had a room with a...

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Helpful?
Thank EnjoyTraveling64
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW! We love when the families are here and they are able to take advantage of the resort and the easy access to LEGOLAND. Come back and see us this summern for the pool side DIVE in Movies every Saturday at the New COVE pool. Sincerely, Megan Conner Hotel Manager

Ontario, Canada
Reviewed 24 February 2013

We had a wonderful stay here. The rooms were fairly large and comfortable. The pool area was also very nice. Access to Legoland was great! I suppose the trade off for being close to Legoland is that you are farther away from restaurants, shopping, etc. we had to get into the car often.

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Thank mommybg
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for choosing the Sheraton Carlsbad Resort and Spa for your accommodations while in Carlsbad. We are happy to see that the family enjoyed their time at the hotel and the convenient access to LEGOLAND. Next time you hare here our Hotel Shuttle can drive you into town. We offer complementary Shuttle Service within a 5 mile radius of...

San Francisco, California
Reviewed 20 February 2013 via mobile

Have stayed here twice now two years apart (pilgrimages to Legoland for our boys). Hotel is very convenient for the park because of the private back entry that gets you in close to the roller coasters (lineups are enormous later in the day). Rooms are large and very comfortable. Breakfast buffet on the weekends is a good value but the...

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5Thank SFtravelbuffs
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for your repeat business and taking the time write a review, we are please to hear that you enjoyed all aspects of the resort and that it was convenient for the family traveling to LEGOLAND. We hope that when your travels bring you back to Carlsbad that you will choose the Sheraton Carlsbad again. All the Best, Megan...

Chicago, Illinois
Reviewed 7 February 2013

This hotel is actually very nice and has a great gym for this type of hotel. Great lobby and great restaurant...the rooms are nice as well. The only thing is it has a $12 daily parking charge. This is kind of ridiculous for this area. I can see hefty parking charges in cities or urban areas but I stay in...

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1Thank AlexMKia
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your experience and we are pleased that you enjoyed the hotel and all that it has to offer. I understand your concern with your parking fees. The fee’s this allows us to maintain the area that we have available for our guest to park in. If you are traveling from out of...

London
Reviewed 6 February 2013

Stayed here for one night on business. Great position with wonderful views down to the ocean, Big hotel and a slightly impersonal feel although the staff tried hard to please. Very comfortable rooms. The happy hour is a nice option with snacks and drinks available. Generally this is an expensive hotel. I would stay here again on business, but if...

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Thank BritishWonder
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the 5 Star reviews! We are glad to hear you business trip went well and hope that we have an opportunity to have the family here and show them that this is the place to be in Carlsbad. We have the private entrance into LEGOLAND and pool side service. Check us out this summer when we bring...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: RM907 - RM1,496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They will not accommodate any requests, so its pointless”
AlyonaS_12, 25 Apr 2017 | Read review
“Coastal View Rooms (bldg nearest lobby) have best view of 4th of July fireworks and hotel grounds.”
iryns2015, 22 Apr 2017 | Read review
“ask for ocean view”
  • patio off the 1st floor
Kelsdog, 19 Apr 2017 | Read review
“Oceanside, may be just a glance at the ocean not a full view. Back side is Valley view”
GreshamJim, 12 Mar 2017 | Read review
“Facing pool”
ted40, 29 Nov 2016 | Read review
5 of 5