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Free cancellation until 25/08/22
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#24 of 27 hotels in Carmel
Location
Cleanliness
Service
Value
Located in Carmel-by-the-Sea,CA, the Best Western Carmel'S Town House Lodge is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children's television networks
Business Centre with Internet Access
Baggage storage
Non-smoking hotel
Parking
Wifi
Outdoor pool
Breakfast buffet
Vending machine
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Hindi
Location
Full view
99Great for walkers
Grade: 99 out of 100
75Restaurantswithin 0.5 km
74Attractionswithin 0.5 km
Contact
Corner Of San Carlos St And Fifth Ave, Carmel, CA 94539
Getting there
Car HireSee all Carmel car hire
822Reviews6Q+A88Room tips
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breakfast food choice is very limited and on paper plates and plastic utensils which s good because its terrible . Rooms are dirty . Walls paper thin . The staff is rude and condescending . Only thing semi good about this dump is the location but that doesnt make up for the rest
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Review collected in partnership with Best Western
Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 3 weeks ago
Dear Guest, Sorry we failed and let you down and now you think we are the worse hotel in the US. We are saddened to hear your comments about our hospitality and service. We are usually known for our comfortable accommodations and attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Customer service and location was excellent with fast checkin. We also had parking, very important in Carmel-by-the-sea. We were able to walk to town and beach, but drove to beach. When we checked in we were given an easy to use street map and they explained the area very well, we used the map the entire time, and explored. Btw, the beds are very comfortable. Location, customer service, very clean room with comfy bed. We will be back!!
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: This is a walking town. People everywhere. Parking included in a place is important, also not in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 24 Jul 2021
Dear Guest, Thank you for taking the time to complete the Survey on Trip Advisor with such positive feedback and we are very grateful for your review. We are delighted to hear that our services, hospitality, and accommodations exceeded your expectations! We are very proud of our guest rooms, friendly staff, and great location and we love to hear when our guests love them too. We always try to exceed expectations and cannot wait for your return so we can make your stay even better Appreciate your business and positive feedback. See you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: 1. Sanjay and Maggie who are the owners are extremely pleasant and very helpful. They do care about customers. Gave us lots of inputs on restaurants that we could go to especially when we are vegetarians. 2. Booked this room through AAA website and even though the reservation for King room through AAA allowed the booking when we picked 2 adults and 1 child (less than 12 yrs) apparently the king room was only for two people. Some issue/glitch between AAA and Best western booking system. Even with that the owners were OK so that we don't have to look for another property for the stay. 3. If you get a room on the other side of the pool, there is a separate 3 space parking that is exclusive to those rooms. downside is that space is pretty tight and if someone does not park correctly then it will be a pain to pull out your vehicle. Happened to us on 2 days. 4. Carmel beach is a 10 min walk (Be ready to climb back up when head to the hotel). You might want to take your car and park at the beach entrance (no fees). But limited spots and you should get a spot if go around 2 or 3pm in 5-10 mins. 5. Free parking and good for atleast 10 cars in the front and 3 cars in the back. Most of the inns have parking by the street which is not easy to get. 6. There is no A/C in the room and neither a microwave. But there is a fan in the closet in the room that you can use. It does get warm in the night. There is a microwave in the breakfast area that you can use. Only con was that breakfast could have been better. They had cereal on Tuesday and that helps when you have children. On Wednesday, there was no cereal or milk which is a bummer when you have kids for breakfast. Other items include , scrambled eggs and bacon? (i think) along with small muffins, fruits, Waffle (self made), Coffee, orange juice. If you are a vegetarian, then restaurants to try would be 1. Demetra Cafe ( fine dining) - Expensive but very very good. Make a reservation. 2. Carmel's Bistro Giovanni (fine dining)- Expensive. It was OK. Make a reservation. 3. Recommendation from Sanjay that we did not try: Places at Del monte shopping center where prices are reasonable. If you have kids, then going to the beach is a no brainer. Very close but cold though. Younger ones <8 yrs old might not like the walk back to the hotel as its not flat. Will definitely come back to this hotel. My only recommendation would be to keep cereal everyday and some of the customers were looking for cereal on both days (Tues and Wed)…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Rooms on other side of the pool have their own covered parking. Bit tight on space.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 3 weeks ago
Dear Vijay, Thank you for taking the time out of your schedule to complete the survey on Trip Advisor and sharing your experience & feedback, with so many choices of accommodation in Carmel, we are so glad and grateful you chose to stay with us. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. As you mentioned we are faced with some tough limitations in regards to room size and parking; as it is the norm in Carmel and most of the business have similar challenges. Please accept our sincere apologies for any inconvenience and frustration this may have caused you. Have noted your comments regarding breakfast & have spoken to the employee , we are continuously striving to improve the guest experience and will use your comments to look into making changes or addition of items. We are very happy to know that you will definitely stay with us when you return to Carmel and it will be our pleasure to have you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located in a perfect location--about two blocks away from downtown. It is also close enough to every place you might want to walk to downtown. So you are away from the noise, but not too far away to walk to wherever you want to go in the downtown area. The rooms are nice and modernized. The heat works great. There is no air conditioner in the room, but that is because Carmel is pretty chilly year round. The owner / operators are fantastic. I needed to set the Close Captioning on our TV since my wife has a severe hearing loss. When the room remote seemed unable to set CC--he made three trips to the room with different remotes until we found one that could turn on the CC. I really appreciated that effort. I will stay here every time I come back to Carmel.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Second floor rooms have obstructed ocean views and nice breeze.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 5 Jul 2022
Dear Eric, Thank you for taking the time to complete the Survey on Trip Advisor with such positive feedback and we are very grateful for your review. It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We look forward to your next visit to Carmel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a last minute booking when another hotel in town double booked and couldn’t offer us a room. Reception were so helpful and made us feel better! Room was basic but clean, shower nice and powerful, bed was comfy. We missed a safe as we like using one when away. Breakfast offering was pretty poor, no cereal, no toaster, no normal milk for the tea or the porridge sachets. Just apples and bananas, muffins, yogurt, sausage/egg biscuit to microwave and waffles. Seating for 6 in the room or you can sit upstairs on a nice deck area but the chair covers are very grubby and damp in the mornings. Parking not too tricky, seemed enough spaces. Overall we were happy with our stay and would use again
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 1 Jun 2022
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience. We are proud of our guest rooms, friendly staff & great location and we love to hear when our guests love them too. We always try to exceed expectations & we hope to have the pleasure of serving you again soon. Appreciate your business & feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a lovely hotel in the perfect location, walking distance to great cafes, shops and the beach. Our family stayed in a suite which was very spacious for our pack and play and all of our things. The breakfast was great- and included grab and go options. The price was very reasonable and the room was clean (this is incredibly important to me) It was quiet and comfortable and we would definitely stay again! But in addition to this- one of the best elements of our stay were the owners: Marie and Sanjay. They were exceptionally warm and welcoming, so kind to our kids and really made us feel at home. After feeling exhausted after a long road trip this really made all the difference to us. Also Carmel itself is so lovely. It was our first visit and the town is beautiful, and beach is STUNNING. So fun for our family. Highly recommend staying here!…
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 1 Jun 2022
Dear Elena, Thank you for taking the time out of your schedule to post on Trip Advisor & sharing your experience. We are extremely glad you found great value with your stay & thought so highly of our room , location & hospitality . Our management and staff strives to go above and beyond for all of our guests to make sure they feel at home. I have shared your comments & they join me in thanking you for your kind words. Appreciate your business and wonderful review. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been coming to Carmel for many years, at least 1-2 times per year and always stay at this hotel. We loved the location and really enjoyed the service and the front desk personnel. It was also reasonably priced compare to other hotels near by. This time was definitely our last. We were put next to the room where renovations were taking place. The noise was unbearable. You can't rest, nap or even hear each other talk. When we checked in, we were told that the work will stop in 15 minutes. It was going on for hours and came right back the next morning. (I spoke to the manager the 1st day and my husband did the next day - not even a "sorry" or offering to switch rooms.) Our room was filthy. Layers of dirt and dust. At check in, the manager kept bragging about how the room was just renovated...who cares about the new floor if it is so dirty that I dont even want to roll my suitcase on it? The room did not have a closet. (No wardrobe, no nook, not a single hanger and not even a hook). I guess when renovating this room they decided that it would be an unnecessary expense. I have never been in a room where I couldn't hang a single piece of clothing. Internet was nonexistent. TV wasn't set up correctly (good thing im electronically savvy), the water wasn't hot, beds and pillows were so bad i wanted to sleep in the car.....but these were minor things compare to the noise and dirt. The entire stay left a very bad after taste and we will definitely stay elsewhere next time at any cost. A tip--when trying to push "the best" restaurants at guests during check in, first ask if they want a recommendation. It felt like a time share presentation, that would never stop (even after a polite request)…
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 10 May 2022
Dear Irina, Thank you so much for taking the time to complete this Survey and sharing your experience, we value your opinion. On behalf of our entire team, I would like to sincerely apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261. Appreciate your business and once again my sincere apologies for the inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the staff we interacted with was friendly, the room was a disappointment. Stained carpets, hair in the bathtub/shower, heating difficult to regulate, bad lighting in room, and the entire place just needs some TLC.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 20 Apr 2022
Dear Guest, Thank you so much for taking the time to complete this Survey and sharing your experience, we value your opinion. On behalf of our entire team, I would like to sincerely apologize that your experience was anything less than satisfying. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have begun the process of remodeling & we hope to complete the project this year. Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261. Appreciate your business and once again my sincere apologies for any inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at The Best Western in Carmel was simply wonderful. Sanjay is the epitome of what an owner/proprietor should be. He is welcoming, friendly, attentive, and gracious. He doesn’t just take your money, he offers you SERVICE. He is very knowledgeable of the best places to dine and even the best way to charge your EV. The property itself is located within walking distance of everything important in Carmel for those visiting. Food, wine, shopping and the beach are a few blocks away. The rooms are nice and CLEAN. They are not super fancy( Who cares? Carmel is about experiencing the CITY), but they are not run down either. Its simply a nice room at a fair price. The breakfast is more than enough for a quick bite. There is ample parking and the property is quiet. When we return, which will be SOON, we will be staying at THIS PROPERTY. It will be our “second home”.…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 16 Apr 2022
Dear Guest, Thank you for taking the time to complete the Survey on Trip Advisor with such positive feedback and we are very grateful for your review. It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience & we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed there from 29th to 31st 2022 with my 85 year old mother who needs naps during the day time. There was LOUD construction going on right above our room and next to it as well. ALL DAY!! It was "impossible" to nap or EVEN relax. We were there for her 85th birthday. I was really disappointed that when I BOOKED the room I was NOT informed of such construction going on. I would have booked somewhere else had I known. I feel I should get a full or partial refund for the disturbance of which we were not informed about ahead of time. NOT even when I checked in. It was NOT a relaxing or enjoyable stay. The place smelled like overwhelming cleaning solutions. My mom had to leave the room till I could air it out and sprayed some lavender scented spray in the room. The free standing Fans did not work. They couldn't go past low and one couldn't even stand up right. I stay in Carmel area at least once a month. So it's very disappointing this was allowed at all. VERY DISSATISFIED!! I give it a Negative 1. DONT STAY AT best Western in Carmel by the Sea. …
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from , Owner at Best Western Carmel'S Town House Lodge
Responded 4 Apr 2022
Thank you for your review. We strive to provide all of our guests with a superlative experience, therefore we proactively disclose the information that "property under renovation" onto the web site specifying hours during weekdays. I sincerely apologize about the noise issues you encountered during your stay. I am certainly glad your chose to stay with us for additionally nights even though you had an opportunity to cancel and rebook at other lodging places in Carmel. . I hope you will visit us again the next time when you are in town and please give us a call directly so we can reserve accommodations that will be perfect for your trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$235 - US$359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western carmel`s town house hotel carmel, carmel best western
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
28
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Claim Your Listing Frequently Asked Questions about Best Western Carmel'S Town House Lodge
Which popular attractions are close to Best Western Carmel'S Town House Lodge?
Nearby attractions include The Cheese Shop (0.4 km), Ocean Avenue (0.3 km), and A.W. Shucks Cocktail & Oyster Bar (0.3 km).
What are some of the property amenities at Best Western Carmel'S Town House Lodge?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Carmel'S Town House Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Carmel'S Town House Lodge?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Carmel'S Town House Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Carmel'S Town House Lodge?
Conveniently located restaurants include Flying Fish Grill, Dametra Cafe, and Treehouse Cafe.
Are there opportunities to exercise at Best Western Carmel'S Town House Lodge?
Yes, guests have access to a pool during their stay.
Is Best Western Carmel'S Town House Lodge located near the city centre?
Yes, it is 0.4 km away from the centre of Carmel.
Which languages are spoken by the staff at Best Western Carmel'S Town House Lodge?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Best Western Carmel'S Town House Lodge?
Many travellers enjoy visiting Tor House (1.9 km), San Carlos Borromeo de Carmelo Mission (1.6 km), and Cannery Row (6.8 km).
Is Best Western Carmel'S Town House Lodge accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.