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Sheraton Cerritos Hotel at Towne Center

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Sheraton Cerritos Hotel at Towne Center
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294 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

I always stay in Sheraton or other SPG hotels during my vacations but this Sheraton in Cerritos is the worst. I will never ever stay in this hotel again. The room Cleaners are lousy they don't clean the room properly and worst they don't re fill the coffee in the room. Hot water is by request and will be charge...

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Helpful?
Thank Domdean
Puyallup, Washington
Reviewed 5 days ago NEWvia mobile

The hotel was very nice. The staff was professional and courteous. The bar was great for a quick bite and the workout room was laid out well. All accommodations were excellent. I would definitely stay here again.

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Helpful?
Thank Darin S
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for the great review. Much appreciated.

San Francisco, California
Reviewed 27 October 2016

The location is convenient (a block from Trader Joe's) and close to family for us. Even so, I wouldn't stay there again. I've never before had the experience where the service at a hotel was so poor, it ruined the hotel. Our four days was filled with nothing but -- death by a thousand paper cuts. Cons: Terrible service. Examples:...

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Helpful?
Thank Suz_Q_123
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your recent visit and vital feedback provided. I am very sorry to hear that we fell short in many areas. It is a surprise to find your door opened when you returned, it is not common at our hotel and the team has been alerted about the incident. Your housekeeping concerns have also been shared with the...

Denver, Colorado
Reviewed 25 October 2016

The good outweighs the bad so I'll start with the positives first. The hotel is big, reasonable pricing, great staff, free parking, and across the street from a shopping center which was convenient. The restaurant in the hotel offers decent food as well if you are wanting to have breakfast, or even a late night bite in their lobby bar....

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Helpful?
Thank Chisholm L
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your recent experience with us. It’s always nice to hear our guests received great service, enjoyed the good food and accommodation. I appreciate your honest feedback about our guest rooms and the clumpy pillows – they have been replaced already. The elevator has also been fixed. Please accept my sincere apology for any inconvenience that it...

Reviewed 9 October 2016 via mobile

I booked the room 3 days in advance since I had an event to attend. Upon my arrival in the lobby I was very pleased with what I seen. I was excited since it looked like I would be enjoying my stay! Unfortunately that's where my delight ended. I get to check in and the girl looks flustered, I figure...

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Helpful?
Thank Rosie C
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your honest feedback and please accept my deepest apology for not having a room for you when you arrived, forcing you to find other accommodations. The hotel was faced with an unavoidable oversold situation, which is very unusual. I sincerely regret the trouble we caused you and I do not expect a similar situation to be repeated.

Edmond, Oklahoma
Reviewed 4 October 2016

The room was ok. Not great, ok. I expected better from a Sheraton. The main reason for the 3 vs 4 stars was the air conditioner. The temp was 78 when we got to the room, maintenance was there twice and we simply gave up. 12 hours later the room was at 72 (just in time for us to check...

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Helpful?
Thank sasnks
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your feedback regarding your recent stay. I am very sorry to hear that the air conditioning was a problem during your stay and I wish a room change was an option for you when it happened. I appreciate receiving feedback on your arrival experience. Charging guests for a 9am arrival is not typical and alarming, actually. This...

Pittsburg, Texas
Reviewed 30 September 2016 via mobile

I stayed here 5 nights for work. The staff are wonderful, and very helpful. The rooms are clean, up to date, and nice. The pool area is relaxing, and the food is very good. We felt the best part was the location as it is right across from a new large shopping center with very nice restaurants, movies, and stores....

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Helpful?
Thank Shannon3299
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your wonderful experience with us. I’m thrilled to hear that you enjoyed every single moment at the hotel. Being in a central location is definitely a plus and I’m happy to know that you were able to check out the area. Thank you for your endorsement and we look forward to your next trip!

Gig Harbor, Washington
Reviewed 16 September 2016

Across from the preforming arts center and just across the intersection from shopping mall. Has a nice fountain & statues out front. Parking in the on-site lot is free, a rarity these days. We checked-in after 10 pm, when we got to the room we had been assigned we were certain we had made a mistake, as there were dirty...

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Helpful?
Thank DisneyFan30
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your recent experience with us. I truly care about how your felt when with us and wanted to make sure we make it right for you. I am embarrassed to know that the dishes were in the hallway when you arrived, it should have been checked and removed. Thank you for telling us how you felt...

El Dorado Hills, California
Reviewed 13 September 2016 via mobile

I stayed at this location for a business trip but snuck in a quick visit to Disneyland the night I was here. I don't know if I would do that with kids but for an adult it was a great spot. Staff was very nice on check in and had upgraded my room. The room itself was clean and comfortable....

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Helpful?
1Thank riostaraussies
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your great experience with us! It’s always nice to be able to have some fun while you’re on a business trip. I’m thrilled to hear that you enjoyed the upgraded room and found our staff friendly. Who doesn’t love the Sheraton Signature Sweet Sleepers? I am sure you had a good night sleep. Thank you again...

Los Angeles, California
Reviewed 7 September 2016

A very good corporate hotel. To see the video I recorded of the entry and first floor, go to YouTube and search: "Sheraton Hotel, Cerritos, California -- videoed with a cellphone" A financial advisor wanted her presentation to wealthy physicians recorded. She did not want a video -- only an audio recording of her presentation of investment strategies. She did...

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Helpful?
1Thank VideoAdventures
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your detailed review about your recent visit to the Sheraton Cerritos Hotel. What a great video! Thank you for your endorsement. Look forward to seeing you again soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 

Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Dr S, Cerritos, CA 90703-8553
Region: United States > California > Cerritos
Price Range: RM550 - RM953 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Cerritos Hotel at Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
 of 5 bubbles sasnks, 4 Oct 2016 | Read review
“Always look at a room before unpacking.”
 of 5 bubbles VideoAdventures, 7 Sep 2016 | Read review
“Our room overlooked the pool, which was good for a family.”
 of 5 bubbles SadEyeJoe, 21 Jul 2016 | Read review
“Rooms on higher floors have better view.”
 of 5 bubbles sanevoice, 11 Jul 2016 | Read review
“As a general rule, the higher the better.”
 of 5 bubbles MingW699, 1 Jul 2016 | Read review
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