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BEST WESTERN Heritage Inn - Chico

Booking.comUS$89*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN Heritage Inn - Chico
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307 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Heritage Inn - Chico
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Showing 306: English reviews
Reviewed 28 July 2016

I have frequently stayed at this hotel for work. The rooms are always very clean and nice, comfortable beds, a decent breakfast and incredibly friendly and helpful staff that. I will definitely be returning here any time I come to Chico.

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Helpful?
Thank Sarah H
Cheryl W, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

Thank you so much for your response. It is such a pleasure to know that each time you stay with us, you feel as if you are right at home. Our staff, from front desk to housekeeping to maintenance to management, love their job ... and it shows! Thank you for taking the time to write this review and we...

Monterey, United States
Reviewed 26 July 2016

Right off the freeway. Room was perfect. Could not hear any outdoor traffic. Amenities were wonderful. Staff friendly. Just an over night business trip, and the bed and room made it feel so relaxing and comfortable.

Review collected in partnership with Best Western
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Helpful?
1Thank Kathy K
Cheryl W, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

Thank you for taking the time to write this review. Thank you, especially, for commenting on the comfort of our beds. It seems you indulged in a restful sleep due to that comfort, which I love knowing happened for you. I, too, appreciate how we are so conveniently located right off the freeway. We are so glad you stayed with...

Albany, OR, United States
Reviewed 17 July 2016

The family intends using this business again. We shop for convenience and thrift. Family members enjoyed the pool and security provided. Industry competition is besting this motel's breakfast selections and space. We appreciated housekeeping efforts in making us comfortable and welcomed. The front desk went out of their way to accommodate the family.

Review collected in partnership with Best Western
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Helpful?
1Thank Glenda H
Cheryl W, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

Thank you for taking the time to comment on your stay with us. We love that we can offer a comfortable room for our guests at a price that fits their wallets. It is delightful to read your remarks about our pool, our security and our awesome staff! It is our desire for each of our guests to encounter excellence,...

Woodland
Reviewed 23 June 2016

I like the location because it's within walking distance of many stores, restaurants etc... However, the interior of the hotel had a bit of a stale look and smell throughout. Definitely time to freshen it up.

Review collected in partnership with Best Western
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Helpful?
Thank 356bruceh
Cheryl W, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

Thank you for taking the time to share your experience with us. I am glad that you found our hotel to be in a great location. It is disheartening, however, to know that we fell below your expectations when it comes to creating an overall experience valued guests such as yourself deserve. I sincerely apologize for any inconvenience you experienced,...

Chico, United States
Reviewed 22 June 2016

Poor quality of rooms and overall facility. Rooms are average but when you are costlier than others, you should excel and be above average! Rooms that don't cool down, faucets that a herculean effort to start are just a few of the issues with the amenities! And then the smell of cigarette smoke in the hallways was very unpleasant!

Review collected in partnership with Best Western
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Helpful?
Thank Michael L
Craig M, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are working hard to make sure that each and every customer likes our rooms and the amenities that come with our rooms. We our in the process of remodeling our bathrooms which includes getting rid of the existing fixtures. We are also replacing...

Chico, California
Reviewed 19 June 2016 via mobile

Way over priced for product presented. Does not offer premium TV channel..breakfast is equal to low end motel offering. 140.00 per per night weekend. Shop around Chico..better quality elsewhere. Oxford Suites is worth the price with much more to offer. Best Western is a rip off.

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Helpful?
Thank William M
Craig M, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently upgrading our rooms, have recently added new hot items to...

Ridgecrest, California
Reviewed 17 June 2016

The hotel room itself was well decorated and comfortable. There were two youth sports teams staying at the hotel which made it miserable for everyone besides them. Screaming, yelling, running in the halls until 1:00 a.m. The staff asked them one time to quiet down. Obviously didn't work. I spent over $600 on three rooms for my family and was...

Review collected in partnership with Best Western
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Thank D N
Reviewed 29 May 2016

Staff are always attentive...clean, beds are soooo comfortable. Many pillows to snuggle with, as well. Several breakfast choices available. Easy off and on freeway. Close to every major thing you may need, including the movie house. Just love Chico...nice pool area.

Review collected in partnership with Best Western
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Thank beverlyjf2016
Craig M, Manager at BEST WESTERN Heritage Inn - Chico, responded to this review

I would like to thank you for your feedback. It is very valuable to us so we can continue to improve our customer care. We value our customers and hope you continue to think of us if you ever come back to Chico.

Ashland
Reviewed 5 May 2016

If you really need a nearly smoke-free environment, the first floor of this property is not the place for you. Smoking rooms adjacent to non-smoking rooms, with large gaps at the bottom and side of door allowed smoke to filter into the room all night. Don't know the configuration on other floors.

Review collected in partnership with Best Western
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Thank Beth A
Lafayette, California
Reviewed 29 April 2016

I made a reservation over 2 months in advance because we have a dog. When we got there I was told our reservation did not include a dog. The employee acted as if I was lying and when I showed him that I did have this type of reservation he said that all the rooms that allowed dogs were gone....

Review collected in partnership with Best Western
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Thank LoLo828

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Experience the best of Chico, California, including Cal State University Chico, the Silver Dollar Speedway and Bidwell Park, at this pet-friendly hotel. Situated in northern California's Sacramento Valley, the BEST WESTERN Heritage Inn - Chico is in the middle of it all. Less than five miles from major local attractions, including historic downtown Chico, the Silver Dollar Speedway and Bidwell Park, and close to excellent golf courses and a pair of shopping centers offering a slew of shopping and dining options, tourists and business travelers alike will have no shortage of nearby sites to explore. Just a short drive further, guests can enjoy the famed Sonoma Wine Region, the Honey Run Covered Bridge, and peaceful Lake Oroville. ... more   less 

Additional Information about BEST WESTERN Heritage Inn - Chico

Address: 25 Heritage Lane, Chico, CA 95926
Region: United States > California > Chico
Price Range: RM426 - RM853 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Heritage Inn - Chico 2.5*
Number of rooms: 99
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Also Known As:
Best Western Heritage Hotel Chico
Best Western Chico
Chico Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn - Chico staff and other travellers.
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Questions? Get answers from BEST WESTERN Heritage Inn - Chico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are none all are noisy due to location.”
GrassValley_Brit, 22 Apr 2017 | Read review
“Need quite? get a room away from Cohasset Road or on the west side of the building.”
BrianD139, 14 Mar 2017 | Read review
“All rooms are accessed via the main lobby.”
Srprotect, 10 Dec 2016 | Read review
“Select a room at another hotel.”
ronwao, 14 Nov 2016 | Read review
“Ask for an upgrade and they just ask what floor you'd like.”
P3514CKjoshm, 27 Sep 2016 | Read review
5 of 5
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US$89* /night
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Prices are for 1 room, 2 adults
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