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I have read several revies of extended stay with people complaining and cribbing but for me the experience has always been comfortable. They have decent grab and go breakfast nice spacious rooms and ample free parking. They are happy to take print outs and honestly...More
3 Thank Bindiya B
Response from Manager_11525, Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 23 July 2015
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay is always comfortable at our hotel. Thank you again for sharing your experience with us. We look forward to welcoming you back in the...More
I needed a clean, comfortable, safe hotel while my husband was in the hospital. Room looked clean, but smelled funky. Bed comfortable, but no coffee pot nor any utensils, paper towels, or anything was stocked in the kitchen. I had to get some cups and...More
During my stay some of the employees where very rude and just didn't show interest in taking the job seriously, other such as Erin and Andrew were both very friendly and always very helpful. House keeping never cleaned the rooms well and sometimes they wouldn't...More
Our experience here has been very disappointing. The worst thing was that they are out of 2 beds rooms and therefor placed us in a single "queen" bed room. The "queen" is really a double bed. Our room was a non smoking room in the...More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 7 April 2015
Thank you for taking the time to write a review of your stay. I sincerely apologize that the beds were not what you were expecting and that you experienced odor issues during your stay. To uphold our company’s high standards, we will work with our...More
This is an excellent hotel for a business trip. Hotel staff are very professional, polite and helpful. The WiFi stinks but fortunately there was an 800 help line number. Grab and go breakfast is simple muffin, apple or orange and coffee or tea.