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This hotel is what you would expect from Clarion--it gets the job done. The outside landings and walkways need to be cleaned better. It took an hour to get the room cooled down since it was such a hot day out (102) and the sun...More
Response from Mary Ann R, General Manager at Clarion HotelResponded 31 July 2017
Thank you for your business. We apologize that it took awhile to cool your room down; we do have energy efficient thermostats to assist with keeping the temperature of the rooms comfortable; Unfortunately, those extremely hot days are difficult for our systems.
We look forward...More
It's location is its best feature, close to many of the medical facilities where I need to be without excess traffic and distance. There's a decent restaurant on sight which adds to the convenience--seems like the whole bar knows one another so there must be...More
Response from Mary Ann R, General Manager at Clarion HotelResponded 26 July 2017
We appreciate your business. I am happy you were able to enjoy our Bistro Bar and Restaurant. We actually have guests who are here on business and continue to return; We appreciate our Guests. We hope you were able to enjoy our specials...More
I host a function at the Clarion Hotel, Concord twice a year so I have lots of experience with this property. Overall, it is a clean, comfortable and well located hotel with a recently upgraded 40000 square foot ballroom. To make it even better for...More
1 Thank Bill G
Response from Mary Ann R, General Manager at Clarion HotelResponded 18 October 2017
Thank you so much for your review. We have many upcoming holiday events in our Bistro Restaurant and Bar. We hope to see you there.
Mary Ann Rhoe
After 12 hrs of driving and arriving the front desk of the Concord, CA Clarion, we were told that the reservation I made 3 months prior had been cancelled! After presenting my confirmation email, as well as one I still had on my computer from...More
Response from Mary Ann R, General Manager at Clarion HotelResponded 7 July 2017
I do apologize for this unfortunate situation. I will look into why these challenges took place.
Mary Ann Rhoe
My husband and I arrived late in the evening after our flight got in late. We were tired and ready to call it a night. We were sent to the non-smoking room we booked, but it was clear it had been smoked in before. I...More
Response from Mary Ann R, General Manager at Clarion HotelResponded 28 June 2017
I truly apologize for the many challenges you incurred during your recent stay with us. I have shared your comments with our management staff to ensure that we improve our overall condition and service of the hotel.
I ask for another opportunity to work with...More
Response from Mary Ann R | Property representative |
Unfortunately, we are not pet friendly. I apologize that I did not answer this prior. I just saw this question. We hope you will allow us a chance when travelling without your animal.
Mary Ann R