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Crowne Plaza Concord

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Crowne Plaza Concord
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340 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Salem, Utah
Reviewed yesterday NEW

We spent one night here. Our 2 young grandchildren came and swam in the pool with us. There were plenty of towels poolside. The pool was a little chilly, but the hot tub was extremely hot. The atrium and pool area is lovely. The room was fine and very clean, but we had trouble find enough outlets or plugs to...

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Helpful?
Thank Deborah G
California
Reviewed 3 days ago NEW

Arrived 9pm. In order to check into our room we had to scream at our receptionist (bless her heart, she deserves a raise!) over a loud rock and roll, rambunctious corporate holiday party in ballroom and lobby. Our room faced the airport runway. This hotel masks the runway noise with a consistent running bathroom fan...NO SWITCH TO TURN OFF! Cleanliness...

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Helpful?
Thank PetuniaCake
Incline Village, Nevada
Reviewed 1 week ago

Clean, straightforward, pedestrian furniture and decor, lacks and real appeal or atmosphere, interior of open space restaurant and bar is kept at lower temperature than comfortable for me, persons from pool area lounge thru dining area not particularly pleasant. I won't be staying there again. Food trays in hallways not removed until late in the day....kids scrounging leftover food from...

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Helpful?
Thank SamB29
Nell B, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Your comments on the temperature and room service trays have been shared with the team and management to address and...

Reviewed 2 weeks ago

Stayed on the 3rd floor. Being that i am a smoker; our room was at the end of the hallway near the stairs. Room was a decent size and housekeeping was on point. Quiet at night and even though our room was facing the airport; it was not loud. Did not utilize room service or dined at their restaurant. But...

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Helpful?
Thank jamie m
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for staying with us and for sharing your experience with the hotel. After reading your comments I was glad to see you had an enjoyable stay overall. We have also noted your concerns with the washer and dryer with the management and staff to resolve. We look forward to your next stay with us. Sincerely, J. Saylor AGM...

Merced, California
Reviewed 2 weeks ago via mobile

I very rarely write bad reviews but I was not impressed with my room at the Crowne Plaza Concord. The hotel common areas are very nice and seem well taken care of but my room was not the same. The room felt very dingy, the microwave was dirty and I had to rinse a large amount of hair from the...

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Helpful?
Thank Rumple S
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to the issues you described with your guest room and cleanliness. Please know we have brought this to the attention of our staff and management...

Nassau Bay, Texas
Reviewed 2 weeks ago

The location is good, there aren't many options in Concord. Staff is pleasant, the beds were comfortable however the bathroom; while clean; was shabby. Curled up wallpaper, loose fixtures; peeling paint. Heater is pretty loud. That being said I would still prefer it over the Hilton that is comparable in quality but more expensive and now charges for parking.

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Helpful?
Thank jcd1000
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. I appreciate you taking the time to let us and others know about your experience at our property. After reading your comments with regards to the conditions of the room you noted, I was sorry to see we missed your expectations. Please know any specific items mentioned to...

Reviewed 3 weeks ago via mobile

LOCATION the location itself wasn't bad. It was not hard to find and was across the street from a shopping center that had fast food joints and a Starbucks. ROOMS the room was a good size. We had a king bed, a small round table and a sitting chair and ottoman. The room came with a fridge, microwave, coffee maker,...

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1Thank Marcia C
Woodland, California
Reviewed 3 weeks ago

i was need a place to stay after a party. i was very happy with the staff from check in to the hotel maintenance which i need to call to figure out how to turn the AC on. my room window was on the airport side but it was not a problem. i will say a little noisy from the...

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Helpful?
Thank Verdis U
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business...

Chicago, Illinois
Reviewed 3 weeks ago

Great service, great people. Stay at Crown Plaza Hotels across the country and this is one of the best. Looking forward to my December stay. Always greeted and welcomed at the Front Desk by staff. Lena has seen to my accommodations for the last 7-10 years and because of her diligence have never been disappointed. Kudos!

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Helpful?
Thank batman20162016
Reviewed 4 weeks ago

Go tell it to the mountain!! During my recent stay at the Crowne Plaza Concord California I was provided me with impeccable service, excellent room accommodation, terrific service by front desk staff Felicia and Lina including wonderful restaurant staff Karen and Judith who served me sumptuous breakfast each morning....I shall return!!!

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Helpful?
1Thank GLENSTON T
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall and for the great comments from our service team. They will definitely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Dr, Concord, CA 94520-5604
Region: United States > California > Concord
Price Range: RM471 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms near ice machines and elevators”
 of 5 bubbles SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
 of 5 bubbles jcd1000, 17 Nov 2016 | Read review
“maybe stay in the second floor do to big feet noise.”
 of 5 bubbles verdisu, 15 Nov 2016 | Read review
“Stick with your preference the hotel will honor this!!”
 of 5 bubbles glenstont, 8 Nov 2016 | Read review
“Don't stay in a room close to the airport runway.”
 of 5 bubbles Beenthere128, 26 Oct 2016 | Read review
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