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Crowne Plaza Concord

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362 Reviews from our TripAdvisor Community

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Showing 350: English reviews
A TripAdvisor Member
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5 reviews
3 hotel reviews
1 helpful vote
Reviewed 1 July 2015 via mobile

The bed is super comfortable, and the room is clean and quiet, despite being next to an airport. Fixtures are a little run down, and housekeeping was not up to par. But, it is nice to have a fridge, microwave and coffee maker ( if housekeeping leaves coffee!!!!). The in room safe is handy, there's ample parking, and the wi-fi...

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Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Additionally, the comments you mentioned regarding light fixtures and the coffee have been noted to correct. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza....

Port Douglas, Australia
Reviewed 30 June 2015

Having stayed at 4 different Crown Plaza's with a 10 day period, this property was badly let down by poor staff. When I arrived (a little prior to check in time), I was simply met with the words "come back at 3pm", not even a hello or good afternoon. When I said, it was no issue about the room I...

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Thank mdm1972
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. I thank you for taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service you initially received I was sorry to learn that we did not meet your expectations. Although the lapses in service...

Ventura, California
Reviewed 23 June 2015

The hotel is built around an atrium. At first glance it is charming to see trees growing under the roof, and all the rooms windows facing towards them, the pool, and outdoor seating for the restaurant. You will be disappointed late into the evening and early in the morning when people sit out there to talk and eat. Their voices,...

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1Thank dical2014
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to the items you noted that disappointed your stay to include; noisy people in the atrium, your guest room mattress, and you’re guest room’s A/C....

Reviewed 10 June 2015 via mobile

The rooms were nice but if you book online and want to extend your stay at the same rate, make sure you do it in person and not on the phone. They won't honor phone quotes and raise the rates which you don't find out about till checkout. I had to fight with them and they absolutely refused to honor...

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Thank recinellas
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our property. Guest comments are very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Please accept my apologies for the issues you encountered regarding the room rate quoted and towel delivery request. In response, please know we have...

Mesa, Arizona
Reviewed 7 June 2015

Very nice stay! Check in was a little difficult but they managed it well. I had been booked through my business so my name was not on the reservation. I had the confirmation number so they looked it up that way. They never changed the name, however, which made reimbursement difficult on my end through work, but that wasn't their...

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Thank TraJac
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on our hotel. Feedback from guests like you is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel and recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor...

Washington DC
Reviewed 3 June 2015

Lovely staff. Cheerful and helpful. Our (huge) room had been updated recently and offered a comfortable bed with nice bedding, plush towels, and lush toiletries. There were still some signs of the older foundation (especially in the bathroom). Hall noise issues and drainage problems in the sink detracted from the experience, but the latter was resolved. (The former was due...

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Thank CandySandwich
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. The hall noise, drainage comments and restaurant feedback are also being reviewed for any possible improvement...

Thousand Oaks, California
Reviewed 30 May 2015

Hotel seemed huge - three floors spread out. I booked a room with a king bed which was very comfortable and clean. There is an atrium in the center of the hotel and I thought this may be a problem with noise as I did hear people down there when we first arrived at about 8pm, but it quieted down...

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Thank CStewart826
Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to...

Montrose, California
Reviewed 27 May 2015

Hotel was perfect for a quick wedding overnight. Location is great! We had room service and it arrived in 15 minutes. Great pricing and quality. Ate at Lazy Dog, highly recommend.. We also ate at Chili's. Lots of choices.

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Thank cmblfmly
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Director of...

Sacramento, California
Reviewed 26 May 2015

Business trip that required over night stay. I enjoyed my stay at this location. They have made some very nice improvements to the amenities in the rooms as well as the overall look of the hotel NICE!

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Thank kdubb68
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on Trip Advisor. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin...

Seattle, Washington
Reviewed 23 May 2015

After a long day of cancelled flight, lost luggage, frustration, I was glad to arrive at our destination and check into the hotel. I had high hopes for a very enjoyable stay from such a high-line hotel. On the eve of our arrival, due to the lost luggage, I made a request for several things from the front desk which...

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1Thank EricGee2015
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. I thank you for taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service request not honored and with service items noted overall I was saddened to learn that we did not meet your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Dr, Concord, CA 94520-5604
Region: United States > California > Concord
Price Range: RM467 - RM995 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive rooms are larger, but the regular rooms are a decent size.”
cachetes73, 28 Feb 2017 | Read review
“Ask for rooms away from ice machines with views to the front of the hotel.”
thomasbV2317BE, 16 Feb 2017 | Read review
“We were on the first floor and could hear the guests on the second floor walk across the room.”
tcarpe8615, 17 Jan 2017 | Read review
“avoid rooms near ice machines and elevators”
SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
jcd1000, 17 Nov 2016 | Read review
5 of 5