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The Westin South Coast Plaza, Costa Mesa

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686 Anton Blvd, Costa Mesa, CA 92626-1920
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$188
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Traveller (311)
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Panoramas (15)
Room & Suite (181)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 27/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin South Coast Plaza, Costa Mesa
Updated 27/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 26 hotels in Costa Mesa
Watch the California sun rise over the entrance of our iconic Westin South Coast Plaza hotel. Located in Orange County near John Wayne Airport, our accommodations sit across from South Coast Plaza. Browse over 280 luxury shops and trendy eateries before seeing a world-renowned performance at the Segerstrom Performing Arts Center next to our hotel. Meet up with friends on the brick-red steps leading to our heated outdoor pool and tennis courts or relax on our terrace amidst the tropical fauna next to a cascading waterfall. We offer 35,000 square feet of versatile event space and a full-service business center. Stay motivated throughout the day at our WestinWORKOUT® hotel fitness center, then stop by our Grab'N'Go for a cup of Starbucks® coffee. At the end of your day in South Orange County, fall asleep on a Westin Heavenly® Bed in our newly renovated, pet-friendly hotel rooms or suites with spa-like showers and views of Costa Mesa. Improve your well-being here at Westin.
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Special Offer:Experience Orange County

Location

Full view
93Great for walkers
Grade: 93 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
686 Anton Blvd, Costa Mesa, CA 92626-1920
Getting there
John Wayne Airport2 kmSee all flights
Long Beach Municipal Airport29 kmSee all flights
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1002Reviews8Q+A100Room tips
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R. Traveler wrote a review Aug 2021
Oak Ridge, North Carolina1002 contributions229 helpful votes
Great property - well maintained and clean. Service was a little slow but very courteous and professional. Room was modern and comfortable. Bathroom spacious and functional. Bar and lobby well laid out. I will definitely stay here again .
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Date of stay: June 2021Trip type: Travelled on business
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Jeff A wrote a review Aug 2021
Swedesboro, New Jersey2 contributions
Stayed for 1 night on the last leg of our trip to SF and LA. My in-laws drove us there and helped us get situated with luggage with plans to drive us to some nearby stores. They parked for 1 hour at the self parking since they were told they couldn't hold their car at the entrance. My in-laws and wife handled all this since I stayed in the hotel when they left. I saw my bill the next day and was charged $39 for 1 hour of parking. I had no car and the car was not parked overnight. The hotel would not do anything to change the $39 fee. They had a daily rate of $27. They could have done anything as a gesture for me being a long time platinum member. Courtesy points, courtesy water, got nothing. In fact they instead blamed me saying I should have known better even if they never told us of the charge when the parking was validated. Then they had the audacity to say that they would have waived the fee had I said something the night before. Well, how the hell would I have done that if I had no idea I was charged $39 until the next day? The poor customer service and treatment of their top customers was astounding. I will never stay at this property again and will also be sure to tell everyone I know as well. $39 for 1 hour of parking is worse than Times Square manhattan. I guess orange county has the most expensive parking rates in the whole country. You learn something new every day.
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Date of stay: August 2021
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Response from SNAWI Guest Relations Manager, Guest Services / Front Office at The Westin South Coast Plaza, Costa Mesa
Responded 3 weeks ago
Dear 817jeffa, Thank you for your feedback. I am disappointed to hear that you did not have the Westin Experience. I apologize if the service had been subpar. I shared your comments with our leadership team to address. Should your travels bring you back to The Westin South Coast Plaza, please feel free to reach out the Director of Front Office Operations, gene.oineza@westin.com so we may personally prepare for your arrival.
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GLC wrote a review Jul 2021
1 contribution3 helpful votes
My room wasn't ready until 5pm (2 hrs after check-in) & I was told multiple times they would call me when my room was ready. I returned to the front desk 3 times to check, and they lied and said someone had called me to notify me. I never received a single phone call. This was supposed to be a fun hotel stay with my niece, and instead we had to linger around the hotel waiting for a call that never came. The staff could have been honest and said they forgot, but two different employees lied to me and said they called me and spoke to me, or that they had tried. They offered nothing to offset the inconvenience and unprofessional dishonesty. I am a reasonable and level-headed person, but I couldn't believe how casually rude the staff were about me not being able to check-in until 5pm.
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Date of stay: July 2021
Service
2 Helpful votes
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Response from SNAWI Guest Relations Manager, Guest Services / Front Office at The Westin South Coast Plaza, Costa Mesa
Responded 3 weeks ago
Dear glX3893KY, Thank you for your feedback, I understand our leadership team had addressed this issue.
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Paul B wrote a review Jul 2021
4 contributions5 helpful votes
We are Platinum Members and over the years have stayed at countless Marriott owned properties. We’ve had very good experiences, good experiences, and once in a while a not so good experience. This is only the 2nd time we felt the need to post a review. My wife and I had a challenging day. Flying from Philly, our connecting flight from Denver to John Wayne Airport in Orange County was cancelled, as were many Southwest flights that day. We were lucky to get a flight into Long Beach 6 hours later and got a cab to our rental car which was at John Wayne Airport. Our car reservation was cancelled due to showing up more than 2 hours late and we had to pay a lot more for the car than the original reservation. We showed up at a Fairfield Inn for a two night stay right before midnight, went to our room and it was dirty and it smelled musty. The carpet was old, worn, not vacuumed, and seemed like it was never cleaned. The bathroom seemed to be partially wiped down and the shower had mold. I went to the front desk and was told the hotel was sold out so we couldn't change rooms, and the reason the room was dirty was they were short staffed and only had 2 people who cleaned all the rooms, as if that was a reasonable explanation. We have been experiencing short staffed hotels and this seems like the norm these days but this was the worst. It was after midnight and we were exhausted so we decided we would chance sleeping in the bed and figured we'd find a good hotel in the morning that we could check into early and shower; we weren't going to chance using the shower. In the morning I didn't want to take any chances so I only checked Marriotts, JW Marriotts, and Westins. After going through the reviews, I chose to call the Westin South Coast Plaza. Before booking, I called to make sure there was a room available for a very early check-in, I got Brenda on the phone, explained our predicament, and she assured me that there was a room available to check in right away, I booked it online then called back to make sure all was good. I apparently booked a King Bed and we needed 2 Queens. She did not have a 2 queen room available and I didn't know what to do. I asked to speak to a manager and she told me he was in a meeting but he'd call me as soon as he got out. Soon after I got a call from Gene, the Director of Front Office Operations, who already knew our situation and told me they were having a 2-Queen room cleaned and it would be ready upon our arrival. I was impressed. When we got there the Hotel was Beautiful and Steve checked us in. He was very personable and happy to be of service as was the person next to him helping another guest. It made us feel really good about being there. I asked if I could speak with Gene, if he was available, so I could thank him. Gene came right out and I thanked him. He was a pleasure to speak with and I told him we had a really good feeling about his hotel due to the interactions we’d had with him and his staff. I asked if they were short staffed and he said no. Surprised, I asked how was it that they were not when it seemed to be an industry-wide problem. He smiled and first explained that the “good feeling” I was having was something that they strive for, and that they treat all their employees and guests as family. So after closing due to Covid, they immediately started planning for re-opening and planning to bring all their employees back so they could open and provide the level of service they previously had. Due to the family atmosphere, almost every employee returned. After going to our room and finding it spotless and beautiful we immediately extended our stay to 3 nights. On Sunday we were walking out of the hotel and there were two guys greeting people as they came in. One was Gene, and other was Anthony, the hotel manager. Here are the two highest ranking people greeting people on a Sunday. I was totally impressed. Anthony already knew of our troubles with the previous hotel and I thought they must stay on top of everything that goes on. It is no wonder that the hotel is Beautiful and our room and bathroom and the whole place was spotless! Anthony said, “Anything you need let us know, you’re part of our family now.” Well, we feel like we are! And every employee we encountered seemed to be like Gene and Anthony; they seemed to genuinely love doing their jobs and being of service. We walked away from each encounter with an employee feeling good. The morning we were checking out I had gone down to get some coffee and muffins. As I'm walking through the lobby toward the elevator I passed an employee bending down to pick up a small candy wrapper from the floor. The next thing I see is him quickly walking past me and he hits the elevator button, then goes in and asks, “What floor?”, he hits the button, then says, "Have a Nice Day!" and exits the elevator. I spotted his name tag as he exited. It seems Mark spotted me with my hands full and was happily being of service. As the elevator went up, I thought to myself that this is how a hotel should be run! At the Westin South Coast Plaza, they only hire people who want to be there, they train them, they lead by example, and treat everyone, Employees and Guests, as Family. Marriott should use this hotel as a model of how to run all their hotels! Right out the front door is a walking bridge to the best Shopping Mall in Orange County, South Coast Plaza, plenty of excellent restaurants within walking distance, and John Wayne Airport is about 7 minutes away. Combine the Location with a Beautiful Hotel and the Best Customer Service Ever, and we can't wait to return! Thank You for our Best Hotel Experience Ever!
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Date of stay: June 2021
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3 Helpful votes
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RachelPC718 wrote a review Jul 2021
46 contributions21 helpful votes
Very close to the airport. I’ve been here a few times and it’s always clean. Staff is great...anyone we’ve come into contact with has been kind. Beautiful pool area with tons of seating and a nice fitness room. The restaurant is good and has options for kids too. Having the mall nearby is convenient when you need to kill sometime before a flight. Will definitely be back!
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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United StatesCaliforniaOrange CountyCosta Mesa
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Frequently Asked Questions about The Westin South Coast Plaza, Costa Mesa
Which popular attractions are close to The Westin South Coast Plaza, Costa Mesa?
Nearby attractions include South Coast Plaza (0.4 km), Segerstrom Center for the Arts (0.2 km), and California Scenario (0.4 km).
What are some of the property amenities at The Westin South Coast Plaza, Costa Mesa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin South Coast Plaza, Costa Mesa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin South Coast Plaza, Costa Mesa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin South Coast Plaza, Costa Mesa?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin South Coast Plaza, Costa Mesa?
Conveniently located restaurants include The Capital Grille, Seasons 52, and Mastro's Steakhouse.
Are there opportunities to exercise at The Westin South Coast Plaza, Costa Mesa?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin South Coast Plaza, Costa Mesa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin South Coast Plaza, Costa Mesa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin South Coast Plaza, Costa Mesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin South Coast Plaza, Costa Mesa?
Many travellers enjoy visiting Kellogg House (4.1 km).