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The Ritz-Carlton, Laguna Niguel

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Room & Suite (414)
Pool & Beach (174)
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Overview
  • Excellent66%
  • Very good18%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“club level”(210 reviews)
“the ritz carlton”(382 reviews)
“raya restaurant”(37 reviews)
AMENITIES
Free Internet
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Laguna Niguel
Special Offer: Member Rates
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,449)
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Traveller rating
1,551
425
216
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1,551
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All reviewsclub levelthe ritz carltonraya restaurantmarket placeocean viewoutdoor barfire pitsalt creek beachbeautiful locationthe cliffviews are amazingfitness centersouthern californiawatch the sunsetbusiness meetingboogie boardsluxury hotel
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11 - 15 of 2,379 reviews
Reviewed 4 weeks ago via mobile

While the location is not to be beat, the staff here is inexperienced and very junior. The majority are young “bros,” one of whom ended up essentially lecturing me when I needed help getting into my room after my key did not work. Lots of...More

2  Thank gemellor
Response from RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna NiguelResponded 4 weeks ago

Thank you for choosing to stay with us during your recent visit to Dana Point. We are disappointed to hear that your encounters with our ladies and gentlemen did not live up to your expectations, as we strive to provide each and every guest with...More

Reviewed 19 March 2018

Beautiful Facility in a Beautiful Location. The staff was gracious and accommodating. Ocean Front room was perfectly situated and nicely furnished. I booked the room using Marriott Points and upgraded to an Ocean Front room for an extra $150. It was a good investment as...More

Thank nicolas617
Response from RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna NiguelResponded 5 weeks ago

We love hearing your kind words—thank you for taking the time to leave a review. We are very pleased that you enjoyed the service of our welcoming ladies and gentlemen, our breathtaking views, and our relaxing amenities. We are disappointed to hear that part of...More

Reviewed 14 March 2018 via mobile

King, oceanfront room. Balcony out to the ocean below. None of that can rectify the poorly maintained facilities. The room is a 90’s time capsule. The poorly ameniated bathroom with its bath/shower unit and a shower head and tap reminiscent of Motel 6. Guess work...More

1  Thank longgold69
Response from RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna NiguelResponded 15 March 2018

We appreciate the time you have taken to leave us your valuable feedback. We regret to hear that you felt your experience did not meet your expectations. We encourage you to contact us directly if you wish to further discuss your experience, as we would...More

Reviewed 13 March 2018 via mobile

Dear Bruce; It’s taken me a few days for Re-entry back to South Florida after my incredible experience celebrating my 50th birthday with my Father and family at your luxurious property; The Ritz- Carlton Laguna Niguel. 50 years is a big number to crunch. Especially...More

Thank Baba M
Response from RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna NiguelResponded 15 March 2018

It was such a pleasure to speak with you and we thank you for such a wonderful review. As a valued guest, we were thrilled that we were able to make your recent celebration visit truly memorable and we look forward to having your visit...More

Reviewed 12 March 2018 via mobile

So it is a cool setting and the service is outstanding but do not expect an updated hotel. The rooms are small with little or no extra furnishings. Our ocean front room had one small club chair and a small desk. The bathroom is small...More

1  Thank BTrun78
Response from RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna NiguelResponded 12 March 2018

Thank you for choosing to stay with us and for taking a few moments to share your thoughts. Although we love that you enjoyed our picturesque setting and the outstanding service of our ladies and gentlemen, we regret to hear about the situations that did...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$662 - US$1,386 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Dana Point
#2 Green Hotel in Dana Point
#2 On the Beach Hotel in Dana Point
#2 Business Hotel in Dana Point
#3 Family Hotel in Dana Point
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$662 - US$1,386 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Dana Point
#2 Green Hotel in Dana Point
#2 On the Beach Hotel in Dana Point
#2 Business Hotel in Dana Point
#3 Family Hotel in Dana Point
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1347)
Room & Suite (414)
Pool & Beach (174)
Dining (93)
Amenities (72)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
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KetelAndCran
31 January 2018|
Answer
Response from Dave D | Reviewed this property |
Youth programs were available but we did not look into any details.
1
Vote
Marvin J
22 December 2017|
Answer
Response from Ronald W | Reviewed this property |
M, Probably the best way to find out is to call the concierge. Happy New Year. r
0
Votes
R_H-Bonds
3 June 2017|
AnswerShow all 5 answers
Response from ritzcarltonlaguna | Property representative |
We are delighted to assist you! Please call the hotel directly and ask to be connected with the Executive Offices.
1
Vote
Room Tips
"High floors with Ocean View."
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"Suites on the 4th Floor Club Level"
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"Ocean view rooms are worth it."
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"High floor, ocean view."
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