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Homewood Suites by Hilton Fairfield - Napa Valley Area

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Homewood Suites by Hilton Fairfield - Napa Valley Area
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402 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Fairfield - Napa Valley Area
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Showing 395: English reviews
Carrollton, TX, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 weeks ago

I booked a non-smoking, one bedroom suite and digitally checked into my room, high floor, close to the elevator. When I arrived they had moved me into a smoking, junior suite as far from the elevator as possible on a mid level floor, with dirty, ripped carpet. I complained and they said the hotel was completely booked so I had... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Martin F
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Hello Martin, First of all, please accept my apologies for what occurred during stay with us and the lack of follow up from the property management team. I have just recently been assigned this property and sincerely appreciate you taking the time to bring this issue to my attention. This feedback allows me the opportunity to coach and counsel both... More 

Oregon
Level Contributor
150 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 27 October 2016

First, this isn't in the Napa Valley area. This place actually lies at the intersection of Filthy and Grubby. Most wall corners have chipped paint. Most wall surfaces have smudgy handprints. All the glasses in the kitchenette cupboard had greasy handprints. The room carpeting had a tacky feel. The elevator walls are smudgy, and some cretin has scratched graffiti in... More 

Helpful?
Thank Buck_Fievre
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Hello Buck, First of all, please accept my apologies for what occurred during your most recent stay with us and the lack of follow up from the property management team. I have just recently been assigned this property and sincerely appreciate you taking the time to bring this issue to my attention. This feedback allows me the opportunity to coach... More 

Portland, Oregon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2016

We stayed there last year. It was clean, the complimentary breakfast had good variety, the area was safe (I went for a 3 mile run all by myself and felt perfectly safe), the pool was nice to let the kids have some swim fun. In fact we have to go back down there this

Helpful?
Thank Dmhuyssoon
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Dmhuyssoon, Thanks so much for including us as part of your trip into wine country. Your comments are valued and sincerely appreciated. I will share them with our team at tomorrow mornings associate huddle. Hope to see back soon, Brian Morgan General Manager Homewood Suites - Fairfield, CA brian.morgan@schultehospitality.com More 

Haymarket, United States
1 review
Reviewed 25 October 2016

I was extremely pleased with this hotel. The staff was the friendliest and most accommodating I have ever met at a hotel. The room was very clean and the bed and pull out couch were really comfortable. Would go back to this hotel in a heart beat.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Samantha O
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Thanks so much for including us as part of your trip into wine country. Your comments are valued and sincerely appreciated. I will share them with our team at tomorrow mornings associate huddle. Hope to see back soon, Brian Morgan General Manager Homewood Suites - Fairfield, CA Mobile (407) 808-0545 brian.morgan@schultehospitality.com More 

Merced, United States
1 review
Reviewed 24 October 2016

Great complementary breakfast & evening social with light dinner! I didn't have to leave the hotel after dark which is AWESOME!!!!! Pretty healthy choices at both were available. Not far from anything, seems to be 20 - 40 minutes for several attractions that I was interested in. I worked in Napa, Fairfield and Vallejo so it was perfect!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jennifer S
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Thanks for your feedback. I will share your comments with our food and beverage team. Glad to hear you were able to enjoy some of what wine country has to offer while you were staying with us. Hope to see you back again, Brian Morgan General Manager Homewood Suites - Fairfield, CA brian.morgan@schultehospitality.com More 

1 review
Reviewed 19 October 2016

We stayed at Homesuites for over 30-days and each day the housekeeping became worse and worse, but worse than that, I was billed $5000-dollars over my actual bill and still have not been reimbursed at this writing. Sadly, Dr Phillip MacFarland

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 540darrylm
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Thanks for bringing these issues to my attention. I am the new GM at this property and I apologize for the issues you encountered. Please feel free to reach out to me directly to discuss further. My contact information is below. Thanks again, Brian Morgan General Manager Homewood Suites - Fairfield, CA Mobile (407) 808-0545 brian.morgan@schultehospitality.com More 

La Crosse, WI
Level Contributor
328 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 19 October 2016

We have stayed in many Homewood Suites, and while this one is laid out like most others, it is showing its age. The furniture is worn/stained, and we switched rooms initially for that reason, but the second one was not much better. Staff is very accommodating, but there is only so much they can do. They plan an extensive renovation... More 

Helpful?
Thank occdocbill
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

Thanks for bringing your thoughts to my attention. Based on your survey, it appears you are aware that we are completely renovating the hotel in early 2017. I am thankful about the comments you made about our associates and combined we are excited about the upcoming improvements associated with a renovation and hope to see you back as a customer... More 

Seattle, Washington
1 review
Reviewed 12 October 2016

The employee checked us in and immediately charged me for our stay, after checking my acct. I noticed it was higher than the confirmation invoice at $595. I asked to make sure it would be fixed they assured me it was for incidentals and would be fixed. The next day I was charged the full total AGAIN at 517.54 which... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kishem
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

I am the new GM of this property and apologize for the issues you encountered. Please feel free to contact me directly to discuss further at (407) 808-0545. I want to be sure this has been resolved and does not occur again moving forward. Much appreciation, Brian Morgan More 

Palatine, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 October 2016

In this day and age I can't believe I still have to ask but the staff put me in a smoking room without asking. It was smoky. The hotel overall was worn down and aged. Go to the Staybridge next door until this hotel is updated.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mvanduch
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

I am the new GM here and appreciate your feedback! This allows me the opportunity to coach and counsel both our management team and front desk department regarding how to better handle and respond to issues like this moving forward. Much appreciation, Brian Morgan More 

Brookings
1 review
Reviewed 9 October 2016

Great location. Could have been cleaner. Soap wasnt replaced from previous occupants. Yuck. Only one treadmill worked in fitness center so I couldnt get my run in. Staff very friendly dinner option below average

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank I2595BUlorim
Brian M, General Manager at Homewood Suites by Hilton Fairfield - Napa Valley Area, responded to this review

I am the new GM at this location. Your feedback allows me the opportunity to coach and counsel both our management team and housekeeping and breakfast departments regarding how to better handle and respond to issues like this moving forward. Much appreciation, Brian Morgan More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Homewood Suites Fairfield-Napa Valley hotel is minutes away from the Napa Valley area and Six Flags Discovery Kingdom. Our all-suite hotel includes one, or two-bedroom suites (with studio suites as well) that include separate living areas and full kitchens. Enjoy complimentary breakfast, complimentary evening social (local laws apply), our on-site convenience store/snack shop, complimentary grocery shopping service, indoor pool and whirlpool spa, fitness room, business center, meeting or event rooms, and outdoor sports courts (basketball/tennis). ... more   less 

Additional Information about Homewood Suites by Hilton Fairfield - Napa Valley Area

Address: 4755 Business Center Dr, Fairfield, CA 94534
Region: United States > California > Fairfield
Price Range: RM576 - RM947 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Fairfield - Napa Valley Area 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Homewood Suites Fairfield-Napa Valley Area Hotel Fairfield
Homewood Fairfield
Fairfield Homewood Suites
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Questions & Answers

Questions? Get answers from Homewood Suites by Hilton Fairfield - Napa Valley Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff at Staybridge was great! In fact they apologized to us for our problems with Homewood”
 of 5 bubbles erichT6911EC, 8 Nov 2016 | Read review
“Don't bother. They just lie to you if they promise a quiet location.”
 of 5 bubbles Buck_Fievre, 26 Oct 2016 | Read review
“Ask for a renovated room”
 of 5 bubbles occdocbill, 18 Oct 2016 | Read review
“Some of the rooms are long walks from an elevator so if you have issues it would be good to let the staff know upon reserving.”
 of 5 bubbles BuffaloTravluvr, 6 Jun 2016 | Read review
“Social Hour week day evenings are great”
 of 5 bubbles sallym546, 24 Sep 2015 | Read review
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