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The Chateau Spa & Organic Wellness Resort

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The Chateau Spa & Organic Wellness Resort
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278 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Reviewed 3 days ago NEW

We were looking for a high quality and short getaway from KL and certainly found it here! Not heard about this place too much but we probably found the best getaway from KL. We don't usually write reviews but this is well worth it as the care provided by the customer service and wait staff, food and the amenities in...

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Helpful?
Thank Steven G
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments regarding our amenities and quality customer service. We look forward to seeing you on your next trip! Regards, The Chateau Team

Perth, Australia
Reviewed 2 weeks ago via mobile

Absolutely loved the high tea served on a terrace overlooking beautiful mountains and valleys. Relaxing atmosphere, nice French music, silver service, elegant Wedgwood crockery, delightful nibbles and, very importantly, our waiter Bobby was attentive to every detail. Definitely recommended.

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Helpful?
Thank MnN-Globetrotters
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for taking the time to write your review about our resort, your comments are very much valued. We really appreciate your comments regarding our High Tea & customer service. Our staff members take their roles in our industry very seriously and appreciate it when guests are pleased with the quality of service we strive to provide....

Reviewed 3 weeks ago via mobile

Dear. Chateau. Everything is Marvelous Staying till Leaving gave so much fascination. Best service ever. . . Thank you for all staff in hotel and special thanks to nurhidayat and chinese madam at La Vie who use gray outfit with glasses, who gave us very nice service. We shall definitely come again Best regards Julianto

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Helpful?
Thank Hendra K
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for taking the time to write your review about our resort, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and appreciate it when guests are pleased with the quality of service we strive to provide. Thank you again,...

Reviewed 3 weeks ago via mobile

We spent two nights - enjoyed ever bit of it especially the Spa - try the signature massage and facial - ask for Sheila or Glory at the Spa when you go!!! Rooms were great - very good service - Front Office and Food and Beverage.

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Helpful?
Thank Sharon B
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. Our aim is to provide the best quality spa amenities for your satisfaction. We are very happy you enjoyed your stay with us. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau Team

Petaling Jaya, Malaysia
Reviewed 3 weeks ago via mobile

Top notch services provided. We were being welcomed the moment we stepped out from our car and being guided to a bar-like restaurant to be seated while the resort staff helped us to do the registration. The one that guided us from the car noticed that I am pregnant and immediately asked If I would like to use the lift...

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1Thank SylvienD10
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments regarding the peacefulness and cleanliness of our resort. Our staff are committed to providing quality customer service. We are happy to hear that your stay was unforgettable and most importantly relaxing. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau...

Reviewed 11 December 2016 via mobile

Everything was wonderful, from start to finish. Felt really taken care of here. Such a wonderful place to relax and destress. And such a romantic hotel as well. We loved all the small gestures the staff did for us. Thank you mohammed, shiela, elanour, emelia, alistair and everyonelse. We shall definately come again!

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Helpful?
Thank Hannan A
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments about our staff service and hospitality. We strive to ensure that all our guests are well taken care of. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau Team

Melaka, Malaysia
Reviewed 26 November 2016

I've never came across such a pleasant stay in any hotels before. From the arrival to departure the staff assist me into everything that I need. Although the food there is expensive, which is as expected, the food served is great and in large portion. Still I'm satisfied with the price paid for it. =) The environment there is quiet...

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Thank nicklai2016
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for taking the time to write your review about our resort, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and appreciate it when guests are pleased with the quality of service we strive to provide. Thank you again,...

Kuala Lumpur, Malaysia
Reviewed 26 November 2016

The hotel is very peaceful even though it is very close to the brassier Colmar Tropical Resort. The rooms are excellent and everywhere is very clean. All the staff are very attentive without being 'in your face'. As it is only an hour from bustling KL, I would recommend that any visitor try to make a trip to this hotel...

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Thank oap3
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments regarding the peacefulness and cleanliness of our resort. Our staff are committed to providing quality customer service. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau Team

Malaysia
Reviewed 24 November 2016

This is my 5 years wedding anniversary trip with my wife, it's really a relax and joyful trip for both of us. I would like to thanks all the mates in The Chateau which really make us feel warm & professional to handle each inquiry and requests from us. We're really enjoy the stay with Chateau! I definitely will pay...

Review collected in partnership with this hotel
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Thank elovesong
TheChateauMalaysia, The Chateau Team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. Happy Anniversary! we are so happy you chose our resort to celebrate your special occasion. We really appreciate your comments. Our staff strive to always provide quality customer service. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau Team

Kuala Lumpur
Reviewed 21 November 2016

Service crew was very attentive. Everyone was very polite and helpful. Each and everyone of them greeting with a smiling face. satisfied with the clean, peace and comfy environment. Recommend for those couples who like to have a peaceful getaway.

Review collected in partnership with this hotel
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1Thank Chan W
TheChateauMalaysia, The Chateau team at The Chateau Spa & Organic Wellness Resort, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments about our hospitality. We strive to ensure that all our guests are well taken care of. Thank you again, and we look forward to seeing you on your next trip! Regards, The Chateau Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
It is World’s First Organic Wellness Destination Spa Resort situated majestically amidst a 150-million-year-old tropical rainforest • It is modelled after an 11th century medieval ‘Hault Koesnigburg’ castle in Alsace, France • The Chateau boasts 200 elegant rooms and suites • A premier spa destination where guests are offered the highest and uncompromising levels of service in their quest for a lifestyle transformation • Finest and most splendid array of organic products to relish guests from renowned organic toiletries to organic linen • Exquisite organic wine and beer while adoring fresh organic fruits and delights. Organic nourishment to incite pleasures • The Chateau prides itself on providing its guests with unprecedented organic gourmet dining experiences that will delight even the sharpest of palates • Spa sanctuary: The Chateau offers a definitive organic destination spa ritual that is an integral part of the experience at its European inspired, state-of-the-art spa, La Sante • The intuitive spa personnel who deliver personalized therapies and programs that are designed to meet individual needs and health goals ranging from body pampering, beauty, anti-stress, body cleansing, fitness, weight loss, and most interestingly the couple retreat, whilst also offering gentle guidance in the areas of nutrition and exercise • La Sante is the first to offer its clientele the use of illusive European thermal facilities which include a herbal infused sauna chamber, salt grotto or mud chamber, and a Soap Brush/Aquaveda heated bed with automatic body scrub facilities • With the resort’s quintessential focus on progressive well being and vitality, The Chateau is not only a retreat that embraces holistic ideas and relaxing principles but one that defines the eminent journey towards wellness. ... more   less 

Additional Information about The Chateau Spa & Organic Wellness Resort

Address: KM 48, Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi 28750, Malaysia
Region: Malaysia > Pahang > Bukit Tinggi
Price Range: RM636 - RM779 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chateau Spa & Organic Wellness Resort 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Chateau Spa And Organic Wellness Resort
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Bukit Tinggi, Pahang
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Questions & Answers

Here's what travellers have asked, with answers from The Chateau Spa & Organic Wellness Resort staff and other travellers.
8 questions
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Gurgaon, India
London, United Kingdom
1 month ago
Singapore, Singapore
over a year ago

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Questions? Get answers from The Chateau Spa & Organic Wellness Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best views are from the rooms facing the golf course”
 of 5 bubbles oap3, 25 Nov 2016 | Read review
“Ask for an upgrade during off peak.”
 of 5 bubbles Dan333_Malaysia, 30 Oct 2016 | Read review
“HIgher floor for a better view of the surrounding.”
 of 5 bubbles teikboonc, 21 Aug 2016 | Read review
“the suites are really nice and have a great view of the golf course”
 of 5 bubbles rcreet, 16 May 2016 | Read review
“Ask for rooms that are facing the hillside instead of the pool”
 of 5 bubbles leezacch, 3 May 2016 | Read review
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