The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

KM 48, Persimpangan Bertingkat, Lebuhraya Karak Lebuhraya Karak, Bukit Tinggi, Bentong 28750 Malaysia
Delicious welcome drinks
Traveller (710)
Panorama at The Chateau Spa & Organic Wellness Resort
360
Panoramas (28)
Jacuzzi area
Room & Suite (318)

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About

4.5
#1 of 1 spa in Bukit Tinggi
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.3 of 5 bubbles
Value
The Chateau Spa & Wellness Resort is modeled after a 12th century “Haut Koenisgsbourg” castle in Alsace, France, stands proudly at 3,000 feet above sea level, sprawled over 16,000 acres of lush greenery. The resort features 172 rooms from eight categories that include Deluxe Room, Premier Room, 1-Bedroom Suite, Jacuzzi Suite, Noble Suite, 2-Bedroom Suite, 3-Bedroom Suite and Son Altesse Suite, designed with elegance and inspired from traditional yet sophisticated European design furnishing complemented with luxurious amenities. A luxurious stay comes with an exquisite taste of palate for the valued guests with five F&B outlets ranging from all-day dining, La Vie restaurant, French fine dining L’asiette restaurant, Belle Vue Tea Room, and relaxing Le Rouge bar. The Chateau’s crown jewel, La Santé is the first spa in Asia that ingeniously adopts the European concept and combined with the warmth and hospitality of Asian. Nothing but excellence is accepted as standards for all spa wellness programmes and treatments at La Santé.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Concierge
Butler service
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Languages Spoken
Malay
467Reviews19Q+A81Room tips
Traveller rating
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Detailed Reviews
Dav_Goh wrote a review Feb 2020
Kuala Lumpur, Malaysia105 contributions44 helpful votes
4.0 of 5 bubbles
Stayed there for 1 night with 5 and 4 years old children. The king size bed is big enough for 4 of us, the room is clean and tidy and definitely comfortable to stay. A few down side were the pillows are a bit bigger than normal size, and the ceiling fan in our room was not working well with a bit of noise, a down light is not working too. We have highlight the matters upon check out.

The swimming pool is nice, my children enjoyed it so much. The buffer breakfast however is just average, not quite what we are expecting. The varieties can be more and especially the pastries, limited choices.

There is complimentary welcome drinks upon check-in and also a free cocktail between 5-7PM for in house guests, so make sure you go have a drink. There is a French fine dine restaurant where children are not allowed but it is OK because the Colmar Tropicale is within walking distance, more affordable choices are there. There are also 7-11 and Starbucks in Colmar but they close quite early at 11pm and 9pm respectively.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alice C wrote a review Jan 2020
Singapore, Singapore66 contributions22 helpful votes
+1
4.0 of 5 bubbles
This hotel is breathtakingly beautiful but it requires a long drive up a long stretch of winding narrow roads. Rooms are clean and newly refurbished. It is hard to find such a luxurious looking hotel in Malaysia. The staffs in general are very professional and service oriented. Unfortunately, my initial impression was ruined by the staff named Joey.

Joey told us a long story about handling VIP guests and that he has worked here a long time. However, he ended up giving us the wrong beds, rooms not on the same level and we waited 2.5 hrs for the room because he told us he need time to prepare. When we arrive at the counter he still made us wait while he plan the itinerary for a group of 20 people.. it's obvious that the group was still discussing and he rather make us wait than hand us the key cards.

Looking at the situation, Carlos came to assist us. Obviously he had to bear our fury of the wrong rooms and different floors given. However, he resolved this issue within half an hour and provided us 2 rooms on the same floor with the right beds. Also, he found our booking reservation even though Joey couldn't find it and requested for the wrong beds for us.

All in all, I would never want to return to Chateau due to the horrible experience given by Joey but this was saved by Carlos who did all he can to rectify his colleague's mistakes.
Food at La Vie was pretty good especially the Nasi Goreng. Parking your car there is very safe as there is security everywhere.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChateauManagement, PR Executive at The Chateau Spa & Wellness Resort
Responded 28 Jan 2020
Dear Tulipalice, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!
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ZoeTzen wrote a review Jan 2023
Kuala Lumpur, Malaysia18 contributions6 helpful votes
4.0 of 5 bubbles
We booked 2 rooms and stayed here for a night with our family. Overall was okay, the front office staffs were very nice and friendly, the checked in process is basically flawless.

The F&B staff were really friendly especially those staffs at the pool area.

We enjoyed our stay but the room I stayed in has no items at the mini bar, I called the room service a few times to asked for the items but they just simply sent me a few items despite I was only asking for tea bags. Also the cups was not washed at all, coffee stained was still on the cups, i have to wash it with boiling waster and i can see the water turned brown after I poured it into the cups.

Another thing is We asked for an extra bed, but no extra amenities (toothbrush and others) was provided, again I need to call the to provide it.

Overall the stay was okay. I think the housekeeping department really need to pay more attention to details and not to mentioned the person who picked up my call when i asked for extra amenities and tea bags was rather unfriendly.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dzul TCR, Owner at The Chateau Spa & Wellness Resort
Responded 2 Feb 2023
Dear Zoe Tzen, Warmest greetings from The Chateau. Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs. Your feedback is greatly appreciated. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations. Your experienced was shared with the relevant Head of Departments which we assure you and that corrective measure will be taken to ensure that this unfortunate incident does not repeats it. This is not the kind of service we aim to portray at the resort. Please accept our sincere apologies for the level of service provided. We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you.
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WongJK wrote a review Feb 2020
Kuala Lumpur, Malaysia76 contributions84 helpful votes
5.0 of 5 bubbles
Our 2 nights at the chateau was very nice and comfortable. The journey right up to the hotel was already magical with all the winding roads surrounded with lush greenary.

There was ample parking space provided and it was guarded too.

Check in was uneventful too. The room was comfortable and our room faced the golf course with the backdrop of banjaran titiwangsa.

Breakfast was fine too with the mix of local and Western flavour. The coffee machine was great too. What I noticed was the tea and coffee sachet provided was very flavourful.

Our kid enjoyed the pool and it wasn't that packed when we used it considering the holiday season that time

Would certainly return there in the near future!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C wrote a review May 2022
Petaling Jaya, Malaysia5 contributions2 helpful votes
2.0 of 5 bubbles
It was a nice drive up that didn’t realize the potential of the facade and the reviews. The more recent reviews are telling of the current state of affairs. Too pricey for an isolated luxury offering. The food offerings were poor and there is no resort aspect as there is no activities that would provide a resort experience. As for the Restuarant it was one option with expensive food offerings. We ordered chicken parmigiana and it came with a Kraft single cheese slice for RM58. I am not sure what the resort is capable of but we will not be returning to find out and we won’t be encouraging anyone to make the trip.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Don’t go if there isn’t improved reviews and more restaurants and services. If they lower price...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kristym964 wrote a review Feb 2020
Kuala Lumpur, Malaysia58 contributions4 helpful votes
5.0 of 5 bubbles
The Chateau is absolutely beautiful in a gorgeous location. The staff were extremely helpful from the moment we drove up the driveway. It was a relaxing nights stay, so nice to be out amongst the greenery and have spectacular views form our room. The pool was great, especially having a shallow section where our nearly 3 year old could play. The complimentary cocktail was lovely and we wish we'd packed gym gear so we could have enjoyed the yoga session. The food at the restaurant was great and a kids menu also provided. We wish we were staying longer than one night so we could have enjoyed the high tea and spa as well. We will definitely be back especially as it's such an easy drive from KL.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: High rooms have better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChateauManagement, Public Relations Executive at The Chateau Spa & Wellness Resort
Responded 18 Feb 2020
Dear kristym964, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!
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MIINYNG wrote a review Mar 2020
Kuala Lumpur, Malaysia2 contributions
5.0 of 5 bubbles
Great resort for a recharge trip, nice weather, great security, nice scenery , high privacy.... Staff are friendly and good. Cleanliness is great, everything is well maintained.
Breakfast restaurant is a must visit place , yummy and healthy breakfast, surrounded by the nature of hills, flower, plants.... 😍😍
Will definetly visit here again soon
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AsianPeregrinator wrote a review Jan 2024
Malaysia172 contributions89 helpful votes
4.0 of 5 bubbles
This place has so much potential. The environment is peaceful and quiet, with rooms sufficiently large and beds extremely comfortable. The service staff was attentive and gracious yet, we had the whole resort to ourselves. It is such a shame that more people are not aware of what a lovely resort this is. It is located not far from Genting Highlands, so you can gamble to your heart's content and be entertained in the various shows in Genting yet, drive to The Chateau for peace and relaxation far from the madding Genting crowd.
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Date of stay: January 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: It can get "lonely" as this place doesn't attract a lot of people
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort
Responded 20 Jan 2024
Dear, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Regards, Diyana | Ops Exec
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Damien O wrote a review May 2024
1 contribution
5.0 of 5 bubbles
This hotel offers fantastic service, especially notable was the excellent attention provided by Johnson at the restaurant. Although there aren't many activities nearby, the pool area provides a wonderful spot to relax for the day. In comparison to other local options, this hotel stands out as the best choice in the area, with surrounding establishments being somewhat lackluster. Overall, a great place for a comfortable stay.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort
Responded 7 May 2024
Dear, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards
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Aircraft Inspector wrote a review Jan 2020
Nilai, Malaysia32 contributions20 helpful votes
5.0 of 5 bubbles
This hotel is different. Its tranquil and peaceful. The room and bathroom was clean. Almost spotless. The ambiance was good. soft music around the compound and facility. pool was also well maintained. Restaurants look good. Food was good too, facing the pool. The room size was great. Distance to the Colmar Tropicale, and shops, 7-Eleven was a healthy 5 minutes walk, but far enough not to hear all the commotion. Had a tour of the Spa. Amazing, well organized and plush Spa & Wellness facility. Great place to stay if you want to take a sit back and relax in tranquility. Amazing.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Get a nature view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChateauManagement, PR Executive at The Chateau Spa & Wellness Resort
Responded 28 Jan 2020
Dear AircraftInspector, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!
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Report response as inappropriate
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Julia W asked a question Dec 2022
Singapore, Singapore14 contributions
Hi, how much is the cost of transfer from KL city center for 4 pax?
Answer from The Management
Bukit Tinggi, Malaysia
Dear _vcck2002, Bonjour from The Chateau Spa & Organic Wellness Resort! Yes, we do provide transportation from KLIA to our resort. Please find the price list stated below for 2way transport service. Mazda 3 : RM670 Mazda 6 : RM760 Vito : RM870 Rolls Royce : RM2160 (Silver spurs II) Rolls Royce :RM3510 Merci!
LovelyJohorean asked a question Jun 2019
Johor Bahru, Malaysia77 contributions29 helpful votes
Hi is there any connecting room. I have 3 kids. Any other things kids can do there?
Answer from singularity
San Jose, California35 contributions44 helpful votes
The pool at Chateau is not heated. It gets maybe one degree warmer by sunset. I like swimming in cold water, but this water was too cold for me. The Chateau is not a place for children. It is more a place for couples. This place is not for a group of noisy tourists either. The place is serene and requires this serenity not to be ruined by the people who don't appreciate it. Food serving is very slow in the Chateau and this may be tough on your children. If you have noisy children, I would recommend to stay across from the Chateau where you can also schedule different activities. Our favorite was a walk in the botanical garden there. It takes 10 min drive from the Chateau to get there. Wild monkeys s are very cool looking there, with white ring around their eyes. I also recommend to take a walk at sunrise in the area around the Chateau walking down towards the botanical garden. You will hear amazing sounds of the waking up jungle. This is the most memorable experience we had there.
Answer from The Management
Bukit Tinggi, Malaysia
Bonjour from The Chateau Spa & Organic Wellness Resort! Thank you for your kind interest towards our resort. Beginning March 2018, We are pleased to announce that The Chateau has began welcoming our little monsieur and madame accompanying their parents. However, the L'assiette ,Our french fine dining restaurant & Le Sante Spa still remains with the no child policy. We do offer transport pickup or drop off at RM 300 per way. Grab option is also available and the journey is around 35 minutes. We hope this information helps. Looking forward to welcoming you soon ! Regards, Sujata Dheera Duty Manager
HanaCr asked a question Sept 2018
Singapore61 contributions24 helpful votes
Hi may I ask if 4-6 October open for booking?thank you
35 contributions8 helpful votes
I booked mine via expedia.
Caththu wrote a tip Apr 2024
38 contributions8 helpful votes
5.0 of 5 bubbles
"Bring your sports attired. You can request for free birthday cake if you are celebrating your birthday here."
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Malliks wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"It takes more than a hour to reach Kuala Lumpur city and nearly two hours to the airport. So plan accordingly."
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AsianPeregrinator wrote a tip Jan 2024
Malaysia172 contributions89 helpful votes
4.0 of 5 bubbles
"It can get "lonely" as this place doesn't attract a lot of people"
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Happiness61212666076 wrote a tip Jan 2024
6 contributions
5.0 of 5 bubbles
"Make a booking in advance for spa treatment. "
Read full review
3unzl wrote a tip May 2023
Singapore, Singapore18 contributions21 helpful votes
3.0 of 5 bubbles
"Just avoid"
Read full review
Not the right property for you?
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PRICE RANGE
RM 415 - RM 533 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chateau spa & organic wellness hotel bentong district, the chateau spa and organic wellness resort
LOCATION
MalaysiaPahangBentongBukit Tinggi
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CHATEAU SPA & WELLNESS RESORT (R̶M̶ ̶5̶4̶3̶) RM 453: UPDATED 2024 Hotel Reviews, Price Comparison and 1,361 Photos (Bukit Tinggi) - Tripadvisor

Frequently Asked Questions about The Chateau Spa & Wellness Resort
Which popular attractions are close to The Chateau Spa & Wellness Resort?
Nearby attractions include Chin Swee Cave Temple (5.7 km), Genting Highlands Premium Outlets (6.2 km), and Sky Avenue (5.3 km).
What are some of the property amenities at The Chateau Spa & Wellness Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Chateau Spa & Wellness Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chateau Spa & Wellness Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Chateau Spa & Wellness Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Chateau Spa & Wellness Resort?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at The Chateau Spa & Wellness Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Chateau Spa & Wellness Resort have airport transportation?
Yes, The Chateau Spa & Wellness Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Chateau Spa & Wellness Resort located near the city centre?
Yes, it is 0.4 km away from the centre of Bukit Tinggi.
Are any cleaning services offered at The Chateau Spa & Wellness Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Chateau Spa & Wellness Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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