This is the second time I stayed in this property. The so called water villas has turned into a chalet -Poorly maintained. Not worth it for the price we pay. The breakfast was bad too - flies everywhere. Buggy services is ok but you have to wait 45mins-1hour for it to come to you. There are times where they forget about you and I end up walking to the lobby. The place was not like it was before. Very disappointed.
Booked 2 Sky Pool Villas and villas are spacious, clean and comfortable. Requested for interconnecting villas, but since there are no such villas, Management was kind enough to accomdate us 2 villas next to each other. Also, they acceded our request to place us at a higher floor for better sea view. Highlights 1) Beautiful concept / design beach resort 2) At beach front although partial beach is man made 2) Beautiful villas. Clean, spacious and well functioning 3) Each villa comes with a private pool and sauna / steam room. Kids love the pool! 4) Indoor playground and some outdoor activities for kids 5) Efficient housekeeping 6) Most staff are friendly and helpful 7) Tight security at resort & plentiful of parking space 8) Allowed to check in early about 2pm+. Seamless check in and check out Cons 1) Breakfast buffet needed to be improved. Was diverted to another restaurant instead of the main Rosella cafe and it was not a pleasant experience. However, we managed to book or secure our table at Rosella Cafe the next day. 2) Food choice / variety was quite limited for a 5 star hotel. Overall, it was a memorable vacation and the kids enjoyed themselves very much. Thank you Lexis Hibiscus for making our stay so pleasurable! …
But worth my money. I was given early check in. The staff didn’t really care much. Much of the activities need to be paid and hibiscus walk is closed. Basically there is nothing much to do but jus chill on the room. Breakfast was given a time slot however is still very crowded. Nothing much for breakfast and food gave housefly flying all over. Disappointed and check out early the next day . Sheltered parking space for guest.
Experience was underwhelming given the price paid. RM900 plus was definitely not the "right price". Would recommend other similar style hotels in Desaru or Kuantan or even Avani Sepang instead Insufficient chairs to sit inside the room and also amenities and bedding etc are all lacking. I found a broken hanger in the wardrobe even along with leaking toilet and non-lockable front door In all this feels very budget hotel albeit you have paid a premium for Check in lobby feels like a cheap convention hall rather than somewhere you would pay upwards of RM900 per night for. Welcome drink came in the form of 4 cans of "Drinkho" drinks and for the uninitiated, these would be the local budget canned drinks. No warm towels or nice drink served with a wedge of lemon in a tall glass can be anticipated.…
We stayed 1 night with 3 kids 7mths , 3yo,6yo They enjoyed the in room swimming pool very much. But paying at such a price I would expect the room to be better maintained and cleaner. What impressed us Breakfast In room swimming with wonderful view Comfortable bed Baby cot with blanket,pillow,booster Nearby ostrich farm. Fast Buggy service In room service is quite fast not too pricey and taste is not too bad What disappointed us Room Maintenance, it make me feel that this is an very old hotel. Cupboard door with sound Lamination coming out here and there Steam room look yellowish Toilet is choked even after housekeeping came over Stain on the floor
This is one of the worst 5 star hotels we have ever stayed at, the service and amenities were appalling, rude staff, dirty drapes, moldy all over the pool, ants all over the room, 45 mins wait for transport buggy. The only thing good about the stay was the comfortable beds, however after seeing the state of the room, could not sleep soundly as a feeling of uncleanness loomed over the room. For the price paid you would expect good service, but the constant dealing with unfriendly and rude stuff ruined the experience. In addition to the above, the plates at the breakfast buffet were not properly washed with stains and sauce still being on the plates. The food selection was limited and most of it comepletely tasteless, the only thing that was tasty was the cereal. Highly do not recommend staying here at all if cleanliness is important to you, I am shocked at how this place came so highly recommended as the stay was an absolute nightmare and we couldn't wait to leave.…
I have a slight issue with my dine in orders. Approach Mr nazreen farhan the roselle restaurant manager. I explain to him what happen..and he immediately apologise and offer me a replacement without asking more questions. He was professional in his duties and he knows his job very well. He not only offer me 1 replacement but for my family too. He make sure the food comes fast and He make sure the food was to my liking. Thank you Mr farhan and team for rectifying the issue fast and I appreciate your quick actions and understanding. This is a staff that lexis hibiscus need to keep and acknowledge of their work. A pat at the back and say job well done to staffs can give them the spirit to work better for the company. Thank you Mr farhan. Room.021
Stayed in panorama pool villa - sea view for 3D 2N with my family. The sea view was breathtaking and the room was spacious and clean. Check-in procedure was fast and hassle-free at the Light House. My booking came with complimentary cocktail sessions at the Wave Dining restaurant. The staff and service there was superb. My heartfelt thanks to Mr Prem for his good service. Special shout out to the cocktails that he made, a must try! Thank you, Lexis Hibiscus for making our stay a memorable one.
Overall is good -friendly staff -spacious -cleanness -good environment -great daytime and night view - Thing to improve - Unit maintenance need to improve booked 2 unit 1 unit entrance door and balcany door is broken another unit aircondition is auto cut off - both unit Bathrobes and towels is like my granny used 1. colour already like grey colour. - kids tv channel is limited. -guest parking is limited.
Excellent experience. Enjoyable for a quick getaway. Cons: Too crowded and the dining experience for buffet breakfast and dinner was poor. Felt like the quality was compromised due to large group of customers. The private pool was dirty. Couple of stains on the bars. The sauna in room wasn't working.