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Sheraton Garden Grove - Anaheim South Hotel

Traveller (145)
Room & Suite (69)
Dining (6)

About

Location
Cleanliness
Service
Value
Step outside and enjoy the nearby attractions. The Sheraton Garden Grove is only 1.5 miles away from the laughs and screams at Disneyland, and the variety of shops at Downtown Disney.
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Property amenities
Pool
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
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Location

Full view
70Somewhat walkable
Grade: 70 out of 100
62Restaurantswithin 1 km
2Attractionswithin 1 km
690Reviews
163Photos
9Q+A
100Room tips
Traveller rating
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  • 42
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Popular mentions
Not great for family with small children. Rude uncaring staff. So many issues, never resolved. Checked in and room was clean, but there was no tub, only a shower. Called front desk and requested a room with a tub. They said they don’t have rooms with tubs, showers only. Our
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Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded today
Dear Melissa, Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 714-703-8400 ext. 7107. I look forward to speaking with you in order to restore your confidence in the Sheraton Garden Grove - Anaheim South Hotel.
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For our 32nd Wedding Anniversary,we wanted to go to "the Happiest Place on Earth!"We chose Disneyland,we hadn't been there in nearly 2-6 years??We booked online with the Sheraton Garden Grove.We drove the distance,5.5 hours,arrived around 6-8 pm.Greeted,welcomed,checked-in at
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Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 5 weeks ago
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am sorry to hear that not everything met your expectations, especially challenges with both the Heater, the mini fridge, remote and the restroom. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely, Steven Langevin
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No microwave, marginal fridge, there were handprints and saliva in the elevator and it remained there even though the maids use the same elevators, the gym looks ok from a distance but go to use them and find that half the ancient treadmills and elliptical displays don’t work
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Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 12 Feb 2019
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey. My sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have shared your comments with my Maintenance and Housekeeping Leaders and corrective action is being taken. We pride ourselves on delivering outstanding service and upholding exceptional cleanliness standards. Sincerely, Steven Langevin
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This hotel has a very convenient location, it is right across the street to Target, about 2kms from Disneyland and has plenty of eating joints around. The staff is very courteous and is willing to help. The rooms are big and comfortable.
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Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 5 Feb 2019
Thank you for sharing your recent experience with us. We are happy to hear you enjoyed your stay. Our goal is to be an outstanding hotel, so please feel free to share how we can exceed your expectations in the future. Thank you again for staying with us, we look forward to seeing you back soon! Sincerely, Steven Langevin
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This was a fairly nice property with friendly service, clean and comfortable rooms, and convenient to quite a bit of shopping, attractions, and restaurants. The breakfast in the concierge lounge could have been better, but overall a nice property.
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Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 18 Jan 2019
Thank you for sharing your recent experience with us. We are happy to hear you enjoyed your stay. Our goal is to be an outstanding hotel, so please feel free to share how we can exceed your expectations in the future. Thank you again for staying with us, we look forward to seeing you back soon! Sincerely, Steven Langevin
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Room
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12345614
He will never reply I tried so many things to get a hold of them for my bed bug issue an I never received nothing
1 vote
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Hello Cathy, We do not have a resort fee, however we do charge for parking $15 per day. We look forward to your arrival. Steve Langevin Front Office Manager
1 vote
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How often does the shuttle run?
The shuttle runs every 30 min. It leaves on the 15 and 45 mark from the hotel and the 00 and 30 mark from Disneyland! We used it for 4 days and it was promt every time except once where it was 10 minutes late because one of the shuttles broke down
0 votes
Can we fit 2 adults and 3 kids in a queen-queen room with a rollaway? Thanks.
Hello! In a room with 2 queen sized beds we can also fit a crib but not a rollaway however.
0 votes
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Where does the shuttle pick up and drop off? Is it 3.00 per day no matter how many times you use it?
We were picked up on the south side of the parking lot and dropped off in front of the hotel (Main Street). $3 all day on/off privileges. They give you a card to show. Kids are free!
1 vote
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12
"Near Elevator rooms were ok, elevator was very quiet..."
"Room 457 was at end of hall and very quiet"
"Get close to the elevators"
"All room same very old and stain every where"
"Spg Gold and Platinum members, request Club level."
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12345620
PRICE RANGE
US$110 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton garden grove
LOCATION
United StatesCaliforniaGarden Grove
NUMBER OF ROOMS
285
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