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Hilton Garden Inn Gilroy

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Hilton Garden Inn Gilroy
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455 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Denver, Colorado
Reviewed yesterday NEW

I found this HGI lived up to the standards I've come to expect in this chain, and exceeded my expectations in a few areas. First, it's ultra-convenient to Hwy 101, very easy on and off. The front desk staff were exceptionally friendly and helpful (Savannah checked me in and was a delightful person to deal with). The whole property is...

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Helpful?
Thank mhkay
Pine Grove, United States
Reviewed 6 days ago NEW

Great location, nice room, staff was efficient. Mattress is overly firm...had to sleep on pillows and then catnapped through the night. Too bad as the hotel is practically perfect in every other way. We lived in Gilroy so know that many areas of the city aren't a good or safe place to stay. This hotel is located in a safe...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bonniee338
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear Bonniee338, Thank you for taking the time to review our hotel and give us feedback regarding your stay. "Practically Perfect" is very nice way to describe your stay with us we are pleased to see that you did enjoy your stay with the exception of your mattress. We do hope that you will consider staying with us again so...

Porterville
Reviewed 1 week ago

stayed here in the middle of a huge storm, computers were down and they were unable to swipe my CC on arrival. I got checked in and went to the room room was comfortable and large, with a desk and easy chair. Microwave and fridge, along with Kuerig coffee maker. bed was comfortable and it was a typical HGI room...

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Helpful?
Thank lkm55
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear lkm55, Thank you for taking the time to review our hotel and give us feedback regarding your stay. Here at the Hilton Garden Inn Gilroy, we strive not only to meet, but to far exceed the expectation of all our guests and I am terribly sorry we fell short during your stay with our breakfast set up and for...

Porterville
Reviewed 1 week ago

stayed here based on previous HGI experiences. the hotel was clean and comfortable, but that night was the biggest storm in CA in over a decade. Upon arriving the computers were down so they could not swipe my CC, and once in the room the power went out for 3 + hours. in the morning, the breakfast buffet had no...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lkm55
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear lkm55, Thank you for taking the time to review our hotel and give us feedback about your stay. Here at the Hilton Garden Inn Gilroy we strive to deliver excellent service and accommodations to all our guests I am terribly sorry we fell short during your stay due to the storm and breakfast. As a Hilton HHonors Gold or...

Reviewed 1 week ago

We were extremely tired and the night concierge was extremely helpful and quick, which we definitely appreciated. I had stayed at this hotel before and new that it was going to be clean and in close proximity to the outlets. I would stay again when I travel back to that are.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank rebeccav863
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear rebeccav863, Thank you for taking the time to review our hotel and give us feedback regarding your stay. Our staff and management work hard to deliver ultimate service to all our guests and I am happy to see that the night auditor was helpful and quick, especially at 3:00 am. Thank for choosing to stay with us when you...

Morgan Hill, California
Reviewed 2 weeks ago

I have experienced terrible customer service and have been overcharged for the second time. Will never stay there again. They messed up on our bill did not fix the issue or follow up with me, I had to call customer service and get it settled. The manager there Daniel was super rude and unprofessional.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank I1721YMgracem
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear I1721Mrgracem, Thank you for taking the time to give us feedback regarding your stay. Here at the Hilton Garden Inn Gilroy we strive not only to meet, but to far exceed the expectation of all our guests and I am sorry we fell short during your stay with the confusion on your hotel folio. As Daniel stated with you...

Hampshire, Illinois
Reviewed 2 weeks ago

The room is clean and spacious, complete with a mini fridge, microwave and Keurig coffee maker in room. Our bathroom, in particular has seen better days. Paint peeling from the bathroom door. Scrapes, nicks and scratches on the bathroom door. The bathroom door could benefit from a coat or two of paint. Otherwise, the bathroom is spacious and clean. As...

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Helpful?
Thank Slp322
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear Slp322, Thank you for taking the time to provide us with a review of our hotel and giving us feedback regarding your stay. I am happy to see that you enjoyed your stay with us and the amenities provided in your guest room and I thank you for being a loyal Hilton Honors Member. In this last year we...

Manteca, United States
Reviewed 3 weeks ago

The only complaint I had was the internet speeds offered by WiFi, which were slow compared to a normal 4G connection. I ended up just using my T-MOBILE connection the entire time. Some rooms have larger TV and digital thermostat whereas others have not been upgraded.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Andrew E
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear Andrew E, Thank you for taking the time to write a review and give us feedback regarding your stay. I apologize that the internet connecting did not meet your standards as I know how frustrating that can be. We offer premium WiFi for a small upgrade fee. We are continuing to do updates to the guest rooms which does...

Antioch, California
Reviewed 3 weeks ago

We asked front desk to tell house keeping to please not throw away bedding for my disabled husband. They threw away all his bed pads and containments. And elevator was not working. We planned to stay one night and after seeing my mom who is suffering from dementia we decided to stay one more night. Second night there was only...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Alexis M
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear Alexis M, Thank you for taking the time to review our hotel and provide us with feedback regarding your stay. Here at the Hilton Garden Inn Gilroy we strive to far exceed the expectations of all our guests and apologize that we fell short during your stay with our housekeeping staff. Typically after the second registered adult in a...

camarillo, ca
Reviewed 3 weeks ago

While visiting relatives in Gilroy, we wanted a convenient and clean hotel with wheelchair accessibility. The Hilton Garden Inn met our requirements. Our accessible room had multiple bars around the tub, but there was not a roll-in shower in our room. We would not have been able to stay in that room if our trip was longer. I'm not sure...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lindajp
Stacie D, Front Office Manager at Hilton Garden Inn Gilroy, responded to this review

Dear Lindajp, Thank you for taking the time to review our hotel and give us feedback about your stay. I am very happy to see that the Hilton Garden Inn Gilroy met your accessible requirements needed for travel to a hotel. We do offer accessible rooms with a roll-in-shower, however, those rooms only have a king size bed in them....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Conference Facilities

Additional Information about Hilton Garden Inn Gilroy

Address: 6070 Monterey Street, Gilroy, CA 95020
Region: United States > California > Gilroy
Price Range: RM481 - RM1,126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gilroy 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hilton Garden Inn Gilroy Hotel Gilroy
Gilroy Hilton Garden Inn
Hilton Gilroy
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gilroy staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gilroy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to stay on the West side of the hotel, away from the freeway”
 of 5 bubbles mhkay, 21 Jan 2017 | Read review
“Great Location, Amazing Staff!!!”
 of 5 bubbles lupitac75, 23 Nov 2016 | Read review
“Check out the new LaQuinta in Morgan Hill.”
 of 5 bubbles lukeaa, 20 Jun 2016 | Read review
“Pick a room on the top floor, away from the freeway, towards the back”
 of 5 bubbles NorcalGrls, 8 Jun 2016 | Read review
“if given a choice, ask for rooms that face away from freeway”
 of 5 bubbles 247busymom, 20 Mar 2016 | Read review
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