We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
They took my credit card on check-in, but the next day my room wasn't cleaned and was told they had no record of me being there and to bring them my credit card. I talked to the manager the next day and was told I...More
Response from Joanne J, Manager at Courtyard Los Angeles Hacienda Heights/Orange CountyResponded 14 December 2016
Thank you for your review of your stay here at the Courtyard by Marriott Los Angeles Hacienda Heights. We here at the Courtyard by Marriott pride ourselves in providing one of a kind service. Unfortunately, during this trip we have fallen short of...More
We had a 1 bedroom suite on the ground floor. Although the beds were comfortable and what I would expect from Marriott, the room had an awful, musty/dingy smell. I opened the windows to help air things out but the smell never went away. The...More
Response from Joanne J, Manager at Courtyard Los Angeles Hacienda Heights/Orange CountyResponded 10 November 2016
Thank you for taking the time to review us on TripAdvisor about your stay at the Courtyard by Marriott Los Angeles Hacienda Heights. At Courtyard, our goal is to ensure that our guests have a memorable experience when they choose to stay with...More
For this trip, I tried Courtyard for the first time, and it's a great experience for the comfortable room and professional and friendly staff. The facility, lobby, location are great, very convenient for getting good and close to a park.
Also for the first time...More
It finally happened. I left my iPad in my room and flew away. I called Jackie at the front desk from Vegas and within minutes the hotel staff found the iPad, called me, and carried out the shipping to my home.
The hotel has a...More
I love this hotel, mainly because of the customer service from Jackie. She is always so helpful, always smiling, and so sweet!!
This is one of the better hotels in the area which serves predominately the Asian population. This area mostly has Taiwanese, Chinese, and...More
Response from CourtyardHacieHghts | Property representative |
Thank you for your question. Our location is prime for shopping, dining and entertainment. We have the Bixby Plaza that features restaurants, shops, bakeries and a grocery store. We are also within walking distance of the... More
Thank you for your question. Our location is prime for shopping, dining and entertainment. We have the Bixby Plaza that features restaurants, shops, bakeries and a grocery store. We are also within walking distance of the Puente Hills Mall which offers many of your favorite stores all in one place. There are many restaurants such as BJs Brewhouse, Romano's Macaroni Grill, Casa Blanca Mexican Restaurant, and many more. Please don't hesitate to stop by the Front Desk for our listing of our local businesses. Thank you again!