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All reviewscinnamon rollspancake machinefree breakfastexpress breakfastcourtesy phonewould stay here againfree parkingtaco bellacross the streetupgraded to a suiterental caryogurtlos angelesshort stayan early flightother hotelsfront desk staff
Delayed flights put me in LAX at 11:50 pm called hotel 3 times and finally got the shuttle to arrive after I Waited 1.25 hrs.....exhausted when I arrive, very confusing set up with 4 hotels in a quad covering 1 block.
Desk then tells me...More
The nicest thing about this HIX is the great
free shuttle service to LAX.
The shuttle serves four hotels with one stop,
which makes it practical to leave the hotel area
every 30 minutes, if there is a passenger.
Service from LAX back to the...More
Response from Chc H, Sales Representative at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 9 January 2018
Thank you for taking the time in writing us a review. We are glad you had a wonderful stay, and enjoy you coming back to us. Your comments have been passed to our staff about your enjoyable experience with us.
Had a decent experience here. Not quite up to par with the nicer HIX I have stayed in but it was fine for a night's stay. The area was pretty lame but didn't seem unsafe or anything. Worked out well for my needs - affordable...More
Thank Will G
Response from Chc H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 3 days ago
Dear Will G,
Thank you for taking the time to review our hotel. We are glad to hear that our hotel location was convenient for your needs.
We hope to see you next time you are visiting the city of Los Angeles.
One of the cleanest holiday inns I have stayed inn. Minus my room next to the road everything was great. The breakfast was average and the gym seemed small. The tv was also not on the appropriate wall to distract from the mindless running. The...More
Thank Clay S
Response from Sally B, other at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 3 weeks ago
Thanks for your rating and your wonderful comments. We are looking forward to welcoming you back soon.
Hotel indicated that I should call them to get a shuttle pick up so I did but operator told me to catch any shuttle bus. What was a point of me paying expensive overseas phone charge to make a call ?
I then waited 30...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 3 weeks ago
Thank you for your stay and for taking the time to share your experience with us. I was concerned to see that you were not impressed with our property particularly with the shuttle service and breakfast. We always aim to provide an exceptional...More