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All reviewshot tubpanda expressexcellent breakfastroom rateovernight stayan older hotelfree shuttlerooms are cleanparking feethe hotel offerscoffee makerbed was very comfortablenice staybreakfast roomevery hourdonutsyogurt
Very clean and comfortable.Overall very satisfied with my stay. We stayed at this hotel with my mom and her brother.The rooms was well decorated and up to date. Room was neat & clean.Good thing is cleanliness.The staff was very friendly and helpful.Service has been great.We...More
1 Thank Barista B
Response from 05463, Manager at Best Western Airport Plaza InnResponded 11 June 2018
Hello Barista B, thank you so much for staying with us. We're very happy to hear that your room was very clean. Our Housekeeping team works very hard to ensure the rooms are satisfactory each and every time. We are in the midst of renovating...More
We stayed here for 1 night after coming of a long flight from Amsterdam. The lady at the frontdesk was friendly, we didnt have to pay for the parking, which was great. The location of the hotel is not in a great neighbourhood, it is...More
Response from 05463, Manager at Best Western Airport Plaza InnResponded 31 May 2018
Thank you for your time to rate and comment on your stay. We are saddened that it wasn't quite what you expected. We are under renovation and not only renovating the exterior but also the rooms. We are working hard to complete the...More
Called and cancelled with more than 24 hours notice. Employee said it was cancelled. Best Western charged my credit card anyway. Refused to refund the charges because the employee did not provide a reference number. I have a screenshot of the call so they should...More
Thank Gabriel L
Response from Lance P, Guest Relations Manager at Best Western Airport Plaza InnResponded 16 May 2018
Thank you very much for your feedback and business. I also would like to apologize for the issues you experienced with your cancelled reservation. Your review will be reviewed by Upper Managment and the entire staff to ensure all guests receive exceptional service.
This is a bottom end hotel for accommodations near the airport. The pick up van driver is also the luggage handler and there is only one person on the front desk. The hotel is old and run down although they are in the mist of...More
Response from Lance P, Guest Relations Manager at Best Western Airport Plaza InnResponded 11 May 2018
The staff at The Best Western Airport Plaza would like to thank you for reviewing your recent stay. I would like to apologize for the our conditions of our facility. We are currently under renovations and I am truly sorry for the lack...More
First room - smelled like a cigarette and sinks didn’t drain.
Second room - smelled like someone just got finished smoking the biggest blunt. Which is fine if you’re a smoker I guess...but I’m not so I don’t want it in my clothes.
Thank Dee H
Response from 05463, Manager at Best Western Airport Plaza InnResponded 8 May 2018
Hello Dee,we apologize your stay with us was not what you expected. We are currently under renovation and are working to improve our location and sometimes people do not abide by the house rules. The Hotel also has a preventative service program with a reputable...More
Please contact the property after you collect your baggage. There is a Kiosk in the baggage claim area and you can call us from there. Then wait under the Airport Shuttle sign outside the baggage claim.
We do not have swimming pool, we have jazcuzzi hot tub that is outside. Also Breakfast is free and we do have hot items as well.If you would like more information please give us a call at (310) 568-0071.