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I can only say positive things about Javier at the front desk. He is always cool under pressure when multiple guests are present. He knows his job and what is expected of him. He completed all my requests timely and efficiently - including email correspondences....More
Very average, The Candle wood Cupboard was not restocked in the more than a week that I was there, but the employees more than made up for it, very professional staff.
Would gladly stay again because of the staff
The rooms are OK and the exercise facilities are decent. The night staff seemed more friendly than the day staff; but generally, most people were cordial and friendly enough. No one really went out of their way to be helpful, but the went any big...More
Thank Chris S
Response from IHGService, Guest Relations Manager at Candlewood Suites Orange County, Irvine SpectrumResponded 4 March 2017
Dear Chris S,
Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know...More
Hotel is an odd location but it's mainly because they cater to specific businesses in the area.
Has a nice size parking lot.
Check in was quick and the front desk guy was very nice and professional.
Room was the typical candlewood decor.
Candlewood suites is midst of no parks, landscapes and lakes. It is between - Sand canyon hospital, Cancer care trust and Kaiser permanente health centre. The very first issue with this place is the location.
Hotel staff are not very friendly. One guy names Byran/Ryan...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Orange County, Irvine SpectrumResponded 10 December 2016
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased to know that you found our property clean and internet connection fast, I truly value the negative comments as this gives...More