Due to road closure on the 395, my family and I could not get to the motel that night from Bishop. We informed the owner and they insisted we keep checking until the point we could not find a place to stay the night at Bishop and were stranded. Doug (owner) calls me and says that there is no issue with us not coming that night since their guest that are currently in our booked room could not leave also and that we would not be responsible to pay for that night since they would charge the current guests. But, they would cancel the reservation on Expedia so they don’t pay Expedia the commission fee but I still had to pay owner Administration fee. They are working the system. The next day, the 395N was only opened up only up to the 203, and cars escorted by CHP. So we get to Mammoth and all operations were closed due to power outage. I informed owner that Catrans said it was not safe and zero visability and 395 road again was closed. I informed owner and then get an email that they cancelled my entire reservation for the rest of the 3 days and forfeit my 2 day deposit of over $600 and administration fees. I told them we were trying to make it up there. They said I “was playing a game”. What the heck game is it called when you’d rather be stranded instead of having accommodations and ski? They are playing a game! Only allowed me to get back my reservation when I offered to pay that day I couldn’t check in. Some greedy owner! Also, I was not told that they would go into your room. They don’t even make your bed, just put towels. We felt violated and I think they were snooping to see what they can deduct your deposit or charge $. After check out, I was deducted $23 from my $100 cleaning deposit for unwashed cups, chip wrappers my kids left in room and 2 dirty towels. When I asked why, they said there was a letter in the room with instructions, which I didn’t it see. Beware! Cabin #16 is smelly. Had to buy 2 buy 2 candles and air fresheners. Stains on floors. Sinks stained, patch and paint, and shabby rooms. They will ensure they get their nightly rate, one way or another. They did no one any favors. When people are at their lowest, they will still still drag you down and get their money. Won’t ever stay here again and will let my friends and family know. There are other local motels to support at June Lake.…
Giving three weeks notice, had to cancel trip because of health problems. Owner won't extend refund. Trying to make double profit on his room because he wont extend refund and will re-rent it. In asking for a refund, I have never been treated so rudely by any hotel.
This was our 35th year coming to June Lake Loop and staying at the Gull Lake Lodge all those visits except one. The lodge has undergone a lot of improvements since our first visit. This year we were in Room 3 for 5 days over the Labor Day long weekend. Everywhere was packed with families taking a staycation during Covid. Our room was clean and updated. Maid service provided us with clean towels daily and trash removal. Our King sizes bed was soft and comfortable, extra blankets were available if needed. The bathroom was spacious and well stocked with essentials. WiFi and cable were provided. Our hosts, Shawn and Rose made sure everything ran smoothly and all needs were met. Even our dogs were happy. Deer run through the parking lot from time to time. Pretty neat.
They gave my room to someone else. I had a reservation, but when I got there they said “sorry, we don’t have a room for you.” Craziest part is they still charged my credit card! I had to open a dispute with the credit card company to resolve. Avoid this place like the plague.
I booked a pet-friendly room but when the time came, there was no pet-friendly room available. They told me “you should take your dog to a kennel” as if that’s a reasonable solution. To add insult to injury, they refused to refund my payment! This was the worst customer service experience I’ve ever had. Avoid this place like the plague.