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Stayed at this Holiday Inn while on business. Room was clean, bed comfortable, and shower was nice and hot. Nothing special but a good hotel for the money. The location was very convenient for business in El Cajon. There were lots of local eateries close...More
Response from Gary C, General Manager at Holiday Inn San Diego - La MesaResponded 23 June 2017
Thank you so much for the great review. I am very pleased to hear that we exceeded your expectations.
Hopefully, we will see you again soon.
My stay at the Holiday Inn this time was, interesting. Let me start from the end... staff, great! Management, wonderful. Truly accommodated to their best the comedy of errors that proceeded...
Set registration for 2 queens, got 1 king. The room was supposed to have...More
Wow!!! I reserved a king size bed room and came to a two-queen bed room. I had to call front desk to get my room changed. Excuse was that they had over booked and had to move some to other rooms and I was one...More
Thank Cristino A
Response from Gary C, Manager at Holiday Inn San Diego - La MesaResponded 12 April 2017
We apologize that your stay was less than enjoyable. I have spoken with our Executive Housekeeper who is researching and speaking with our team of Ladies and Gentlemen in Housekeeping to see what may have occurred.
This is a very unusual situation, as our cleanliness...More
Seems a little in shambles. If had not been for Shonda at the front desk and Happy M in customer service I would have left early. Corporate needa to be involves with the lack of staff that they have on hand.More
Thank Kevin S
Response from Gary C, General Manager at Holiday Inn San Diego - La MesaResponded 7 February 2017
Thank you for taking the time to write a review about the Holiday Inn La Mesa. I am sorry to hear that you feel that there were not enough employees available to assist you. I am not sure what time/date you are referring,...More
when I was checking in for a 6 night stay, I was quoted a price of $89.00 plus $8.90 tax. I asked the clerk for a receipt she said I would get it when I checked out. When I did check out I was charged...More
Response from Gary C, Manager at Holiday Inn San Diego - La MesaResponded 11 January 2017
I am sorry that this is still an issue after discussing with the team and communicating to Corporate IHG. I understand that you are frustrated, but there is no dishonesty on our behalf. Rather we are honoring the rates that you signed, and...More
Good morning. Although we love pets, we are only pet friendly to those with certified service animals. The Candlewood Suites Hotel in Mission Valley- another IHG Brand is pet friendly. Hopefully they can take care of you... More
Good morning. Although we love pets, we are only pet friendly to those with certified service animals. The Candlewood Suites Hotel in Mission Valley- another IHG Brand is pet friendly. Hopefully they can take care of you and your little ones.