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Extended Stay America - Orange County - Lake Forest

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Traveller (20)
Room & Suite (13)
Dining (3)
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Overview
  • Excellent46%
  • Very good12%
  • Average12%
  • Poor14%
  • Terrible16%
Travellers talk about
“grab and go”(7 reviews)
“manager jay”(4 reviews)
“small kitchen”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Orange County - Lake Forest
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Offers from Extended Stay America - Orange County - Lake Forest
Special Offer: Save up to 10% TODAY!
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Reviews (127)
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All reviewsgrab and gomanager jaysmall kitchenhome away from homegreat areaorange countypansreceptionisthousekeepingappliancesfreeway
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11 - 15 of 126 reviews
Reviewed 24 December 2017

I had asked for a crib, so I asked again at check in to make sure I would get one, the receptionist Bree told me that they don't have one, I said I have a babay, what am I supposed to do, she told me...More

Thank Kiararamirez
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 25 December 2017

Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and...More

Reviewed 16 December 2017 via mobile

Stayed here on a business trip which i do often but have never had such friendly and helpful staff bridget was working when i checked in she was very friendly and made the check in process very easy and explained to me where stores and...More

Thank KoronaJ
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 17 December 2017

Thanks for being our guest at Extended Stay America. We are delighted to read you liked the value we offer and that you were pleased with our outstanding service. We will share your compliments with the entire team. It was a pleasure hosting you, and...More

Reviewed 15 December 2017

We went to this hotel with a couple of friends last month. The front desk receptionists were very nice and friendly. They went out of their way to accommodate our requests for additional towels and kitchen items. We booked a 2 full beds that they...More

Thank Liz Z
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 16 December 2017

It was a pleasure to read about the excellent service you received from our staff at Extended Stay America. Everything we do is aimed at providing you with an excellent experience, so thank you for taking the time to acknowledge the hard work of our...More

Reviewed 7 December 2017 via mobile

The hotel is adequate but the ratings are too high. The property is not well maintained and not clean. The breakfast is instant oatmeal and dry granola bars. On the positive side, the front desk staff is pleasant and helpful.More

Thank j_w_spike
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 8 December 2017

Thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are sorry for the issues you had while being here and regret the inconvenience it caused. We are meeting with staff members to discuss this situation and reiterate...More

Reviewed 4 December 2017

I have to say the place it's pretty quite and clean the receptionist Carla fix a long day of work with a smile, I definitely will come back to this place again and of course I recommend this place if you like relaxing placesMore

Review collected in partnership with Extended Stay
Thank 278rene
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 5 December 2017

Rene, thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were benefitted with our convenient location and that you liked the service offered by our staff. Your compliments have been shared with entire team, especially...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$108 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$108 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (20)
Room & Suite (13)
Dining (3)
Questions & Answers
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Jr r
21 November 2016|
AnswerShow all 2 answers
Response from Phillip O | Reviewed this property |
I would call the front desk
0
Votes
Room Tips
"3rd floor west wing is for smokers!"
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"Let any of the staff know and whether or not you want a smoking room (I don't smoke) and they'll take..."
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"Conveniently located in an upscale neighborhood, right around the corner from LOTS of restaurants, TONS of..."
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"The ESA is located in such a beautiful area that every room has a great view. The parking area and the..."
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