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I made the mistake of reserving in advance paying for a weeks stay in a non-smoking room. Upon arrival, I found all the rooms offered reeked of cigarette smoke. And, my request for refund was refused.More
Thank Dwayne I
Response from anchorageinnlakeport, Webmaster at Anchorage InnResponded 20 February 2018
Thank you for your feedback from your recent stay with us. We certainly do regret any inconvenience caused due to the allocation of your room, as our aim is to ensure all our guests have a memorable stay with us. We are sorry...More
This is a bare basics motel. My girlfriend and I walked into our reserved room, looked around, went back to the office and said that we could not stay in the room. The lady at the desk was real nice. She offered us a two...More
Thank dick m
Response from anchorageinnlakeport, webmaster at Anchorage InnResponded 5 October 2017
I’m sorry that you had a bad experience with us.I regret your experience. I apologize that we let you down. We’re working to make our hotel better than ever and will do a better job for you next time.
Paid for king, got queen in Mallard Inn next door. Told it was newly renovated. Room had no clock or phone; no closet nor bureau; no drapes (only plastic mini blinds) nor wall decorations. In bathroom there was no mirror, toilet paper holder, towel racks...More
Thank Donna M
Response from anchorageinnlakeport, Webmaster at Anchorage InnResponded 26 July 2017
Thanks for choosing the Anchorage Inn during your last visit to our area.
We appreciate the review and we take it quite seriously- for improvement.
At the outset, our apologies for the bad experience you had howsoever.
We are also acting on the...More
After reading all the reviews on line about the Anchorage Inn, I thought “it couldn’t be this bad.” But it was.
The check-in experience was great. The woman behind the counter was very nice and helpful.
Our room smelled strongly of cigarette smoke. We realized...More
Response from anchorageinnlakeport, Webmaster at Anchorage InnResponded 14 July 2017
Thank you for your review and staying at the Anchorage Inn.
We appreciate your feedback.Please allow me to offer our apologies for the inconveniences that impacted your stay.
Your observations has been taken up by a team for verification and necessary actions.
Towels were dirty, smelled of other people, and seemed to have been hung back up dirty, sheets had grease and hairs on them and seemed like they hadn't been washed either. Bathroom counter covered with hair, dirt, and water stains - obviously hadn't even been...More
1 Thank yochelsea
Response from anchorageinnlakeport, webmaster at Anchorage InnResponded 14 July 2017
Thanks for your comments. I’m sorry we could not satisfy you. I apologize that we let you down. We’re always working to get better. I hope you will give us another chance when you’re in the area the next time. We’ll do better...More