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Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
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101 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

On arrival we were welcomed by very friendly reception staff who got us checked in to our room with the minimum of delay. The room was of reasonable size and very clean. But the best thing was the bed and bedding. Wonderfully comfortable so much so that it was very difficult to leave the bed the next morning! The room... More 

Helpful?
Thank Anthony B
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

Our room was at 216. Two Queen-sized bed. The property was nice and clean but it is next to the Interstate-5 and a Travel Plaza, so we kept our windows closed due to noise. The room and the property was clean. We had hot breakfast and took some time prior to checkout to play in the pool. Everything is well... More 

Helpful?
Thank Michelle M
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Michelle M, Thank you so much for your review of our hotel. We are very pleased to know you had a wonderful stay with us and liked the friendliness of our staff. However, we are sorry if the outside noise affected your stay. Please be assured that your comments has been documented and will be used for review and... More 

Roscoe, South Dakota
Level Contributor
174 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 August 2016 via mobile

Room 101, right across the hall from seriously noisy clothes washers and dryers. We spent 2 nights. The front desk staff was rude at best. Check in took forever, okay just over 20 minutes (and I was the only customer.) The cleaning and breakfast staff were wonderful. Breakfast was the regular for holiday inn express, everything was full and clean.... More 

Helpful?
Thank BSchurr
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear BSchurr , Thank you for your recent stay with us. I appreciate you taking the time to provide feedback on your experience. We strive to ensure all of our guests needs are met and we are pleased to know that our variety of food, cleanliness, check-in experience, as well as the service you received from our staff were to... More 

Level Contributor
9 reviews
4 hotel reviews
Reviewed 21 July 2016

We arrived late and stayed in a double / double room. The room was very nice :clean, good TV and channels, A/C worked well, nice Keurig coffee maker, and nice beds. The staff was very friendly. We bought popsicles at the front desk and watched a great movie that night. We never did swim, but the hotel had a nice... More 

Helpful?
Thank Matthew K
Surrey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2016

I found the hotel to be clean, relatively quiet and comfortable. The staff was very friendly and the breakfast was good as well. My issues had to do with the various pieces of equipment. Only one of the two pass cards worked. I wanted to turn the fan on just for "white noise" but this wasn't possible. A maintenance man... More 

Helpful?
1 Thank John_BN6946AC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear John_BN6946AC, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our room amenities, internet connection and staff.... More 

Aurora, Colorado
Level Contributor
4 reviews
3 hotel reviews
Reviewed 16 February 2016

I truly enjoyed my stay at this Holiday Inn Express! I was in town for a family get together and majority of us decided to stay at this holiday inn! I was very impressed as soon as I walked through the door there was a beautiful staircase, the lobby was very inviting. I In my opinion I thought that this... More 

Helpful?
Thank Gabrielle B
Erika J, Sales Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hi Gabrielle B, Thank you for taking the time to write us a review. I'm glad to know you had a great stay. Our staff strive to be the best and comments like yours shows they are achieving their goal. I will make sure to let Rebecca and Shaprice know of this comment as I am sure they would love... More 

Washington
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 December 2015

Like the title says...this place needs a little updating. Heater hardly worked and when it did was quite loud. Had to choose between being cold or not able to sleep for the noise. Service was fine and the room was adequate. Close, but no cigar.

Helpful?
Thank Tom J
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hi Tom J, Thank you for taking the time to write us a review regarding your stay at our hotel. I apologize for any inconvenience you experienced during your stay.Please be advice that this feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 December 2015 via mobile

Stayed here twice, once on are way south and again on are way north and probably won't stay again. Rooms were clean but need a good deep cleaning. Breakfast was bland and coffee was watered down. Front desk was lacking customer service. My first room was okay. But my second night the freeway noise was noticeable ( it is the... More 

Helpful?
Thank anniem2010
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hi anniem2010, Thank you for taking the time to write us a review regarding your stay at our hotel. I apologize for any inconvenience you experienced during your stay.Please be advice that this feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the... More 

Sunnyvale, California
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 25 November 2015

Stayed here for a soccer tournament in Manteca. - Great for group reservations: I needed to make a group reservation for the entire team and the hotel sales rep was very easy to work with. - Price is right! The room was $109 per night and included a full, hot breakfast (eggs, bacon, pancakes, fresh cinnamon rolls). - Rooms are... More 

Helpful?
Thank Sunnymom2000
Erika J, Sales Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sunnymom2000, Thank you for staying at the Holiday Inn Express & Suites of Lathrop and for taking the time to write us a review. I'm glad to know you and your team had a great experience at our hotel. Our staff strive to be the best and comments like yours shows they are achieving their goal. We look forward... More 

New Baltimore, Michigan
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 September 2015

Long story short, the management cared more about the parties they booked in the breakfast room, more than they did the actual hotel guests. After numerous complaints, I had to call the police about the inability of the hotel staff to control the situation. The police had also been called out that same night because another guest of the hotel... More 

Helpful?
Thank Bacchus1310
Erika J, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hi Bacchus1310, I am terribly sorry that you did not have a pleasant stay. As you know, the front desk staff did in fact ask the guests from the events to be extremely quiet so as to not disturb you. We were under the impression that we had taken care of the situation to your satisfaction and again apologize that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At Holiday Inn Express Hotel & Suites Lathrop - South Stockton you’ll enjoy a hot tub and indoor pool among the many pleasing amenities our property features. Delight in waking up to complimentary Full Hot Breakfast Buffet with tea and coffee each morning. At our brand new Lathrop hotel, you can work out at a state-of-the-art fitness center. Perfect for work and meetings, you’ll be impressed by our well-equipped Business Center. For your comfort, our Northern California hotel is 100% non-smoking. Our interior corridor hotel is modern, and contemporary with efficient, friendly service and to promote a great night's sleep. Upgraded and de cluttered lobby areas, A Holiday Inn Express signature scent and sound, New exterior lighting and landscaping, New signage with the redesigned logo, All of our Holiday Inn employees recently went through an extensive "Stay Real" training program to ensure guest receive the level of service you expect. Our hotel’s newly enhanced complimentary Express Start® breakfast bar features a full range of breakfast items including a rotation of egg and meat selections, biscuits, yogurt, fruit and the brand’s proprietary cinnamon roll and Smart Roast® coffee. The SimplySmart™ shower incorporates a proprietary Stay Smart™ Kohler showerhead, signature shower curtain with curved rod, upgraded 100 percent cotton terry towels and a custom line of cinnamon-scented bath products. Guests will enjoy the SimplySmart™ bedding collection Refreshed Guest Room New bedding that redefines the look and feel of each guest room with fresh, white triple sheeting and pillows that come in two comfort levels: “soft” and “firm.” An enhanced bathroom that features an improved showerhead offering superior pressure, as well as a signature shower curtain with curved rod and new amenities to deliver a consistent bath experience that feels fresh and contemporary. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 15688 South Harlan Road, Lathrop, CA 95330
Region: United States > California > Lathrop
Price Range: RM536 - RM755 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Lathrop
Best Western Lathrop
Lathrop Best Western
Best Western Plaza Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North east side of the building is probably the quietest.”
 of 5 bubbles John_BN6946AC, 5 May 2016 | Read review
“Top floor, away from highway and truck wash”
 of 5 bubbles Sunnymom2000, 24 Nov 2015 | Read review
“Avoid 232, it is above the "party room".”
 of 5 bubbles Bacchus1310, 15 Sep 2015 | Read review
“lower numbered rooms are farther away. Air conditioners are screamingly loud, do not expect to talk to some on phone in your room”
 of 5 bubbles TomFromWorthington, 1 Aug 2015 | Read review
“Ground floor very noisy, only floor that allows dogs”
 of 5 bubbles 663karmac, 25 Jun 2015 | Read review
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