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All reviewspriority club membersu haulchannel guidebreakfast attendantqueen suitestayed here for one nightbreakfast roomneeded a place to stayfree breakfasthot itemsgood nights sleepoutdoor pooldesk clerkthird floorsan diegogreat roomroom was large
Excellent hotel. Clean, comfortable beds, and a great free hot breakfast. Had everything we needed for breakfast in a very nice lounge/dining area.
Stay here twice in one week. Once while heading South on I-5, and the kids liked it so much they asked if...More
We stopped here on a whim on the first day of a week long road trip. We had reservations in San Jose the following night, but had no idea where we would stay this night, so we just picked a place. We got in a...More
I would recommend that others avoid this hotel at all costs.Personel were abusive, vicious, accusitory, unreasoble and uncooperative in the most extreme manner possible. One female employee were afraid I was going to rape her and expressed that concern in the presence of other guests,...More
1 Thank precisionsupply
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frazier ParkResponded 17 October 2017
Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations, however, we regret to read that in this case you feel we have fallen short of your expectations. We take comments...More
A young man at check in was friendly and efficient, as a Spire member I was upgraded to a 2-queen suite on the second floor overlooking the outdoor pool.
The suite was spacious, but quite dated and tired. The worst part was the sofa, which...More
1 Thank Slo-Lju
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frazier ParkResponded 23 October 2017
Thank you for your stay and for being an IHG Rewards Club Spire Elite member. It is great to know that you had a good check-in experience. However, I was concerned to see that you were not impressed with condition of the room...More
We were driving to AZ and had limited choices . The ratings were great,but our experience was not great.. The room was hot and the fan was loud , the pillows were like an envelope, and the bed was bad.. It was clean and had...More
1 Thank Joann P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frazier ParkResponded 13 September 2017
Hello Joann P,
Thank you for taking the time to share your comments with us. I truly appreciate that you have regarded our hotel to be clean and dinner to be ok. However, it is unfortunate that issues with the noise, bed and pillow condition...More