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My Bff and our kids arrived after long drawn out journey from Ontario Airport to find warm and courteous service. We booked our hotel using The Hotel Tonight app so we were a little worried about what kind of room we might end up with....More
Very nice, renovated, well-lit hotel. The rooms are very spacious, which is nice for long stays. Even though we had a city view, it's entirely unobstructed so from a high floor you can see for miles. The hotel is very centrally located which makes it...More
Response from Westin_Hotel_Manager, Front Office Manager at The Westin Long BeachResponded 8 June 2018
Dear Kaiserhof-Travel ,
Thank you for choosing the Westin Long Beach for your recent travels to Long Beach.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team...More
I usually stay here every summer, to attend a yearly event with my family.
Location is perfection! The beds are truly heavenly!
Walking distance to local restaurants, bar, movie theater or even the ocean!!
stayed in westin hotels a few times, and the experience is the same: illustrious grand hotels, which surely were outstanding in the 80s, but they aren’t now. this one is a typical example.
the room wasn’t renovated in the last decade and smelled like mildew,...More
Response from Westin_Hotel_Manager, Public Relations Manager at The Westin Long BeachResponded 1 week ago
Thank you for the time to provide this feedback and for staying at the Westin Long Beach. We would like to apologize for the challenges you faced during your recent visit. We have addressed this issue with our housekeeping team and with management....More
Stayed here for two nights while my daughter did her orientation at nearby Long Beach State. We checked in late and were greeted by a very friendly front desk clerk. We got checked in and found our room. The room was spacious and quite comfortable....More
Response from Westin_Hotel_Manager, Front Office Manager at The Westin Long BeachResponded 5 days ago
Thank you for choosing to stay at the Westin Long Beach and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More