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The Westin Long Beach

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1,134 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Long Beach
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Showing 1,075: English reviews
Reviewed 24 October 2016 via mobile

My husband and I stayed paying almost $300 for one night. The hotel toiletries were 99 cent awful and the toilet paper was brittle thin. We didn't arrive to the hotel until very late and we didn't sleep until barely 6AM, the beds were extremely uncomfortable. Right at 7AM we were woken by angry employee protestors screaming profanities on a...

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Helpful?
1Thank Thane M
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello Thane, Thank you for taking the time to post a review of our hotel. We are disappointed about your experience with us. We sincerely apologize for not meeting your expectations. Please know that we have addressed your concerns with our staff. Westin family makes sure that our guest gets the service that they deserve. Hopefully you can give us...

Whangarei, New Zealand
Reviewed 22 October 2016

Very spacious rooms. Beds are really comfortable. Very close to the harbour and restaurants. Close to free buses that take you around the town and over to the Queen Mary which is worth a trip. A lot of work going on in long beach, think it will become an up and coming place. Super hotel, would use again.

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Helpful?
Thank aimkel
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We the Westin family are thrilled to know that you enjoyed your stay. We look forward for your stay in the future. Sincerely, Hotel Management

Peoria, Illinois
Reviewed 18 October 2016

Beautiful property. Great location. Room very clean and spacious. Staff very friendly. My birthday was a couple days before I checked in. I was given a card, chocolate covered strawberries and champagne as a surprise gift!!

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Helpful?
Thank AngieR2288
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We the Westin family are thrilled to know that you enjoyed your stay. We look forward for your stay in the future. Sincerely, Hotel Management

Sydney, Australia
Reviewed 13 October 2016

Not a bad hotel.. But very dated and still charges Westin prices..Needs a complete update.. close to other areas to eat and shop.. but not a lot todo in long beach for a tourist.. great if you are getting on a cruise as the port is only 15mins away by taxi

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Helpful?
1Thank Justin B
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello Justin, Thank you for taking the time to post a review of our hotel. We apologize for not meeting your expectations. We would like to have the opportunity to talk more about your experience and address your concerns. Please feel free to contact our Director of Front Office Operations, Jeff Bonds at 562-499-3306. We look forward to hearing from...

Midland, TX
Reviewed 13 October 2016

This Westin is very nice and the staff that we interacted with were all great, especially the front desk staff. I would give this hotel a four if it were not for one thing. When we checked in and went up to our room and opened the door it was like walking into a furnace. The air conditioner was not...

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Helpful?
1Thank grayhog
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We are glad to hear that you enjoyed our facilities but also disappointed about your experience in your stay. We sincerely apologize for not meeting your expectations. Please know that we have addressed your concerns with our staff. Westin family makes sure that our guest gets...

Carmel, California
Reviewed 13 October 2016 via mobile

Need to update their rooms if they want to compete with the other hotels in the area. Location is good, could walk to restaurants or tourist areas. Breakfast is okay, mini store on site, unremarkable hotel that needs an update. Still like it for star points but would be booking elsewhere next time.

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Helpful?
1Thank JedH
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We apologize for not meeting your expectations. We would like to have the opportunity to talk more about your experience and address your concerns. Please feel free to contact our Director of Front Office Operations, Jeff Bonds at 562-499-3306. We look forward to hearing from you....

Winnipeg, Canada
Reviewed 11 October 2016

I had almost been hesitant to book this hotel from some of the reviews I had read but the price was excellent and the location near the port for our cruise was perfect. The property was beautiful. It is a modern, clean, well-cared for property. Bed was super comfortable, check-in was a breeze and the location to area eateries and...

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Helpful?
Thank Roadtriplover64
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We the Westin family are thrilled to know that you enjoyed your stay. We look forward for your stay in the future. Sincerely, Hotel Management

Orlando, Florida
Reviewed 10 October 2016

Hotel was great! A little outdated, but nothing that great service can't make up for, Freddy was AWESOME! Super friendly, and you can tell that he really enjoys what he does! This was super refreshing to have a smooth, and friendly check-in at this hotel, we stayed previously the night before at the Sheraton Downtown LA and didn't have the...

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Helpful?
Thank Tony G
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, We appreciate the time you given us to post this review of our hotel. We are glad to hear that you enjoyed our hotel and our facilities. Freddy is truly a superstar! Westin family makes sure that our guest gets the service that they deserve. We look forward for your stay in the future. Sincerely, Hotel Management

A TripAdvisor Member
Level Contributor
13 reviews
Reviewed 10 October 2016 via mobile

We arrived here after being sadly disappointed by Hurricane Matthew and having to have to reschedule our holiday. We were welcomed by Jimmy who made us feel welcome and who helped ease our frustration from a long couple of days. The service is perfect and so the rooms which are typical Starwood rooms no longer matter. Get a high floor...

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Helpful?
Thank A TripAdvisor Member
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello, Thank you for taking the time to post a review of our hotel. We the Westin family are thrilled to know that you enjoyed your stay. Jimmy would be ecstatic to know that he made a good impression while you were here. We look forward for your stay in the future. Sincerely, Hotel Management

Castricum, The Netherlands
Reviewed 7 October 2016

This was not my hotel. Sometimes you get that feeling without a real reason. little things that will irritate. But that’s my feeling. I don’t remember his name but the guy during check-in was awesome! We had a nice chat and check-in went smooth. Rooms are a bit outdated but the bed is still heavenly. The hotel offers a gym...

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Helpful?
1Thank Frank012
Westin_Hotel_Manager, Public Relations Manager at The Westin Long Beach, responded to this review

Hello Frank, Thank you for taking the time to post a review of our hotel. We are disappointed about your experience at the restaurant. We sincerely apologize for not meeting your expectations. Please know that we have addressed your concerns with our staff. Westin family makes sure that our guest gets the service that they deserve. Hopefully you can give...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 

Additional Information about The Westin Long Beach

Address: 333 E Ocean Blvd, Long Beach, CA 90802-4800
Region: United States > California > Long Beach
Price Range: RM601 - RM1,660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Long Beach 4*
Number of rooms: 469
Reservation Options:
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin
Hotel Style:
#7 Business Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#13 Family Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Long Beach staff and other travellers.
19 questions
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Questions? Get answers from The Westin Long Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high. Harbor side might have a better view.”
 of 5 bubbles timothyh123, 30 Nov 2016 | Read review
“Higher floor rooms with ocean view are the best”
 of 5 bubbles azavala7, 27 Nov 2016 | Read review
“Ask for a room facing the ocean.”
 of 5 bubbles Janell55, 16 Nov 2016 | Read review
“We were on floor 6 and heard no traffic.”
 of 5 bubbles aimkel, 21 Oct 2016 | Read review
“Check room wifi availability on your rate”
 of 5 bubbles , 26 Sep 2016 | Read review
5 of 5
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