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The Westin Long Beach

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The Westin Long Beach
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1,133 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Long Beach
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Showing 1,074: English reviews
San Diego, California
1 review
Reviewed 18 January 2015 via mobile

When making reservation I was told price and that it included one free breakfast buffet. Confirmation I was sent also showed one free breakfast. Got here and registration staff, Raquel, could not find breakfast certificate. She asked the Manager, Sean, who told her no more free breakfast. He was so condescending - how rude. Like I will ever stay at... More 

Helpful?
Thank Bry c
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Please accept our sincere apologies for your experience. What you have mentioned is unacceptable. Please rest assure that we are looking into this further so that future guests will enjoy their stay completely. Thank you an we are truly sorry. Be well. More 

New Jersey
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 January 2015

It's what you would expect from a hotel in this class. The room was very comfortable, and even though the hotel overlooks a major street in E. Ocean Blvd., the street noise was barely audible. The location is ideal for visits to the Long Beach convention center, performing arts, and the Aquarium of the Pacific. I can't say anything about... More 

Helpful?
Thank LuigiNewJersey
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for your stay. We look forward to your next stay with us. Safe travels! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2015

I was in a pinch to print an important document. Kenisha was there to help me and had it printed out with a protective envelope faster than I could have done this review. It meant a lot to have this help and it saved my day. Her friendly service made the difference in my day and I really want to... More 

Helpful?
1 Thank Broderickx
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We are happy to know you enjoyed your time especially with the service from one of our amazing team members. We strive daily to ensure our guests enjoy their stay completely. Come back soon and be well! More 

Canada
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 31 December 2014

We spent one night at the Westin Long Beach prior to sailing out of San Pedro. Cab fair to Princess Cruise Terminal in San Pedro was $30 USD. Our room was very comfortable and a great local for local shops in the Long Beach Area. Restaurant was good and the bar was ok.

Helpful?
Thank 6ixpack
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

What a lovely review. We are glad to know that we enhanced your leisure travel especially before your cruise trip. Do come back soon to enjoy the many and exciting happenings here in Long Beach. Be well! More 

Bakersfield
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2014

This is a fine hotel in the Westin chain. Rooms are comfortable, sizeable, and well-appointed. Staff were all courteous and helpful. We had a bad experience with noisy guests next door yelling down the halls from midnight to 2 am, which ruined our first night but our concerns were promptly addressed with great customer service.

Helpful?
1 Thank nedaac
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Please accept our sincere apologies for your stay. We know there are times where guests may be out of hand. Rest assure we try our best to control the situation in a timely and efficient manner. Do come back soon and safe travels! More 

Vancouver, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2014

The Westin was awesome overall with friendly staff and lovely room and amenities but what made our trip was the assistance of Jacob, a concierge at the hotel. From dinner reservations at the HMS Queen Mary to assisting us with accommodating Mowgli (our Bengal Cat and support animal) we couldn't ask for more! Thanks Jacob and the Westin. We will... More 

Helpful?
Thank JRMCG58
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We are refreshed to know that you enjoyed your time with us. We are even more thrilled to hear about the great service from one of our team mates. Do return so we may be able to keep surprising and delighting you here in Long Beach. Be well! More 

Columbia, MD
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 December 2014

The Westin is one of the more convenient hotels for meetings in the Long Beach Convention Center, requiring only a relatively short and pleasant stroll to the Center. The rooms were large, modern and comfortable. The staff were knowledgeable and very helpful. I woke most days refreshed and ready for a day of meetings. The primary disadvantages are meal prices,... More 

Helpful?
1 Thank moudan
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

A warm thank you for your stay. We are thrilled to know that you enjoyed your time with us. We hope that there is a future stay in line so that we many continue to meet and exceed your expectations. Be well! More 

Portland, Oregon
Level Contributor
62 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 December 2014

Just one night here so super quick but got a decent sense of the hotel. On site parking and was immediately turned off at the beat up state of the elevators up to the lobby. Lobby was spacious and dated. Front desk was efficient. Room was fine- lighting terrible; imagine it was very pro-environment but basically a fluorescent-glow to the... More 

Helpful?
Thank Aaron212
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for your review. We are glad you enjoyed your time. Do come back soon so that you may be able to enjoy our new property updates in 2015! Be well! More 

Los Angeles, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 December 2014

This is a lovely hotel,we only spent the night as we were there for an event.The staff was very helpful & friendly,the room are large & the bed was very comfortable.It sits right across from the LONG BEACH PERFORMING ARTS CENTER ,Which may it even more beautiful,you can see the QUEEN MARY from the street corner with all the lights.The... More 

Helpful?
Thank EASTAD
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for your wonderful review. We are delighted to know that you enjoyed your time with us. We hope you return soon so that we may be continue our ongoing tradition of giving the best service and lodging in Long Beach. Be well! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2014

Louie Ventura in Service Express was so attentive and he took initiative by helping us transport all of our equipment after our vendor event. He found a cart loaded everything then loaded our car. He took great care of everything. If the Service Express service is like that I cant wait to be a guest here!!

Helpful?
Thank Deseree W
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We appreciate your stay with us and for also recognizing one of our stellar team members. Come back soon! More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 

Additional Information about The Westin Long Beach

Address: 333 East Ocean Boulevard, Long Beach, CA 90802
Region: United States > California > Long Beach
Price Range: RM608 - RM1,657 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Long Beach 4*
Number of rooms: 469
Reservation Options:
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin
Hotel Style:
#7 Business Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#13 Family Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Long Beach staff and other travellers.
19 questions
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See all questions (19)

Questions? Get answers from The Westin Long Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high. Harbor side might have a better view.”
 of 5 bubbles timothyh123, 30 Nov 2016 | Read review
“Higher floor rooms with ocean view are the best”
 of 5 bubbles azavala7, 27 Nov 2016 | Read review
“Ask for a room facing the ocean.”
 of 5 bubbles Janell55, 16 Nov 2016 | Read review
“We were on floor 6 and heard no traffic.”
 of 5 bubbles aimkel, 21 Oct 2016 | Read review
“Check room wifi availability on your rate”
 of 5 bubbles , 26 Sep 2016 | Read review
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