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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveller (885)
Room & Suite (387)
Dining (93)
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Overview
  • Excellent51%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“fuego restaurant”(52 reviews)
“warm cookies”(30 reviews)
“hookah lounge”(18 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,884)
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Traveller rating
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All reviewsfuego restaurantwarm cookieshookah loungedouble treequeen marywater viewfire pitdowntown long beachbeautiful hotelwater taxifree shuttlepre cruiseacross the bridgecarnival cruisehotel restaurantupon checkdowntown area
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21 - 25 of 1,812 reviews
Reviewed 3 weeks ago via mobile

Really enjoyed our stay here. 13 of us were well accommodated. They offered a shuttle too and from shopping and the port. Pool was fantastic for the kids. Loungers and fire pits made for a fantastic start to our family holiday. I would definitely stay...More

Thank K417YDnatalies
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 3 weeks ago

So happy you and your family all enjoyed it. Hope the cruise was fun too. See you soon!

Reviewed 3 weeks ago

Spent a day and night in Long Beach prior to Princess Cruise. Property is attractive. Rooms were uniquely designed and comfortable. No carpet, which was great. Room was clean and well stocked with toiletries and towels. Had the buffet style Hilton breakfast/$25 per person. Refreshed...More

Thank CharlieAP
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 3 weeks ago

Thanks for the great review and so glad you liked it. Hope to see you back here again soon.

Reviewed 3 weeks ago

Hotel was a little hard to get to as far as they way the streets go. Very nice hotel though. Love that there was no carpet in the room. Just seems cleaner that way. Can't beat the view. Breakfast ordered was very good and good...More

Review collected in partnership with DoubleTree by Hilton
Thank jamesbansek
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 3 weeks ago

Thanks for the nice review and glad you found us and enjoyed your stay, the service and the bar!

Reviewed 3 weeks ago

The Hotel Maya is an unexpected gem with a surprising vibe for a Doubletree. It is chic, attractive, and has a lovely romantic ambiance at night. The four 6-story buildings sprawl along a waterfront with gorgeous views of Long Beach, the Queen Mary and surrounding...More

Thank Christine D
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 3 weeks ago

Thank you for the very detailed review and so glad you loved the hotel and views. Come back soon!

Reviewed 3 weeks ago via mobile

This hotel sucks big time!!! When we made the reservation I made sure that I call them to let them know that I want rooms near to each other because we have kids with us. I also requested first floor rooms when I called the...More

Thank joel matt romul... m
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 3 weeks ago

Thank you for your feedback and certainly not the feedback we like to hear. Please email me directly at Kristi.allen@hilton.com so we may follow up on what happened. We strive to exceed your expectations and failed to do so and I apologize. We appreciate your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$202 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$202 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (885)
Room & Suite (387)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
AngelaUniVitaeHealth
19 June 2018|
Answer
Response from K417YDnatalies | Reviewed this property |
I’m sure if you asked the front desk they might be able to accommodate you. There was none in the rooms but I found the front desk would go above and beyond to make our stay better.
1
Vote
Jamie J
1 April 2018|
AnswerShow all 2 answers
Response from 701LongBeach | Property representative |
We have in room fridges but no microwave. There are microwaves in gift shop for guest use. The guest before was correct...bathroom shelving has been added. We also replace mattresses as needed so if a guest mentions the... More
0
Votes
Starling1
30 March 2018|
AnswerShow all 6 answers
Response from Kai J | Reviewed this property |
When we stayed last week the shuttle was available to pick up and drop off withing approx. 2 mile radius of hotel. Not to/from the airport.
1
Vote
Room Tips
"Room facing the Queen Mary Ship - magical and majestic especially at night"
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"Ask for water view"
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"Higher floors might be quieter. Buildings 1 and 2 are closer to the main lobby"
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"Water view upper floors are the best to see Long Beach scenic view"
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