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Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
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1,568 Reviews from our TripAdvisor Community

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Showing 1,508: English reviews
Queens, New York, United States
Reviewed 12 March 2016

I was so happy with my stay at Hotel Maya in Long Beach, California. The service was impeccable. The room was clean and always maintained. The security was great and they made you feel safe. I loved the way we were greeted by Michael Cox and Jackie. Jason was so helpful when we left. He took our bags out to...

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Helpful?
Thank Eileen C
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you so much for the wonderful review. I will pass on your comments to my team who take great pride in their service. Come back soon.

Frisco, United States
Reviewed 11 March 2016

Great location, beautiful view of the marina, walking distance to all the restaurants and bars. Clean, upscale, with a Latin laid-back atmosphere. Excellent attentive service. Walking trails all around the property

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mirza C
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review!

LOS ANGELES, United States
Reviewed 8 March 2016

Glad I asked about the amenities and had a refrigerator put in our room to store my Mother's insulin. No microwave in room and only one available next to the check in desk 2 buildings away from where our room was located. This was a Business and Family stay and enjoyed the hotel, amenities, and staff.

Review collected in partnership with DoubleTree by Hilton
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Thank Elizabeth N
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. I am so sorry as we have microwaves available upon requests as well as refrigerators. If we had known or you noted in your reservation we could have put one in your room. My apologies but glad you enjoyed it otherwise!

Reviewed 8 March 2016

Having read some of the comments, I can only assume many people do not travel extensively as this Hotel is best described as ordinary. It was definitely clean and comfortable but way overpriced for the standard and facilities offered. The rooms are large and spacious but old in their layout - the TV quite small. Old and slow lifts are...

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Thank Wade B
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for your feedback. This hotel was originally built 40 years ago and went through a 26 million dollar renovation in 2009 and again a refresh last year where we installed all new hand carved wooden doors, double paned full slider windows and hard wood floors n every room. Being the only waterfront resort style property in Long Beach, the...

Cerritos, California
Reviewed 7 March 2016

I know this review is sort of late but I see the need now to leave reviews. Checking in was a super fast and easy, We were greeted with a delicious cookie two water bottles and complimentary pink champagne due to the fact that it was valentines day. The pool is outdoor and family type one 4 ft. However they...

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Thank Sal2582
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Happy Valentines day...better late then never. Thanks for the feedback and description of your stay. The man made beach with fire pits also has cocktail service and you can order right from your phone as you relax on one of the many couches or lounge chairs at the beach.

Reviewed 7 March 2016 via mobile

We live nearby and often stay here until as a Staycation. The staff is always friendly and the rooms are always clean. The views can't be beat and, being Diamond members, we love the free breakfast buffet. The variety and quality is fantastic. This rating is based on this visit only and Building 4. As of this trip, we've stayed...

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1Thank Yukonpuppy
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great feedback and you are right, building 4 is the loudest building, usually requested by families who want to be by the pool. Come back soon and we will put you in building one. If you let the front desk know your preference, they will automatically put you in building one every time. See you soon.

Denver, United States
Reviewed 7 March 2016

I had never heard about Hotel Maya until this weekend. It was such a great place to stay with lovely views of the Queen Mary. I loved eating outside in the restaurant and taking in the beautiful views and fresh ocean air.

Review collected in partnership with DoubleTree by Hilton
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Thank Dolores D
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review, we loved that you loved it!

Florida
Reviewed 7 March 2016 via mobile

Stayed recently for one night on a business trip. Pros: the room was big and clean; the staff was very friendly and efficient; the room had pretty views of the water; Cons: not within walking distance to nearly anything; felt more like a motel than hotel; gift shop was the size of a small bathroom; food was slightly above average...

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Thank Leanne O
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for all the great feedback. What we love most about the Maya is that it is a hidden retreat or little getaway 5 minutes from all of the craziness downtown but still secluded. Many people come here for stay-cations to get away from it all though we offer a complimentary shuttle to downtown which is only 5 minutes away...

Reviewed 4 March 2016 via mobile

Stayed here night before my cruise. The hotel was beautiful. In hindsight I should have stayed at the hotel instead of the cruise. They have a beach with a fire pit and give you tasty cookies during check in and check out. Staff was very friendly and helpful. Love this place.

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Thank Jermaine M
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

I say that all the time...skip the cruise and vacation here. Lay on the beach, order a margarita and you are all set. :) Thanks for the great review.

Downey, California
Reviewed 3 March 2016

Just had a meeting at Hotel Maya with about 65 people, and it was great for this size meeting! The attendees were from all over and some local, but everyone loved it. Very good service from front desk, to housekeeping, to our Banquet Team! Loved the fresh cookies and just the view spoke for itself!

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1Thank Rifernandez
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. Come back soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Region: United States > California > Long Beach
Price Range: RM958 - RM1,902 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Orbitz, Travelocity and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#3 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travellers.
23 questions
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room oceanside.”
 of 5 bubbles W1230RLjohnf, 22 Mar 2017 | Read review
“Be sure to double check your location of the room, so you wont hear the noise outside, from the beeping in reverse.”
  • The Bed is comfortable
 of 5 bubbles NancyS640, 20 Mar 2017 | Read review
“try for a top floor with a good view.”
 of 5 bubbles CynthiaA337, 16 Mar 2017 | Read review
“Building 2 was the best location to me. Next choice would be building 3.”
 of 5 bubbles Idahobeachgal, 4 Mar 2017 | Read review
“Choose any room with a view off the first floor in building 3 to be near the beach and building 4 to be near the pool”
 of 5 bubbles Maallatuq, 27 Feb 2017 | Read review
5 of 5