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Residence Inn Palo Alto Los Altos

181 reviews
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Traveller (36)
Room & Suite (29)
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Overview
  • Excellent41%
  • Very good47%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“full kitchen”(8 reviews)
“palo alto”(26 reviews)
“long stay”(6 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (181)Write a Review
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All reviewsfull kitchenpalo altolong staysilicon valleyliving areafree breakfastgreat place to staywhole foodsmain buildinghotel gymunderground parkingarea hotelsthe morning breakfast buffetcomfortable layoutan extended staysmall poolahead of time
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11 - 15 of 173 reviews
Reviewed 2 August 2017

This is an ok place, and the location good. However I have to say that I found the service crap. We got there after midnight. They had no linen for the pullout in the room. They told me I would have to go pick up...More

Thank Elena A
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 7 August 2017

Dear Elena, We sincerely apologize for not meeting your expectations and for the unpleasant stay experience you had with us. We have addressed your concerns with the team to ensure this does not happen again. Kindly contact myself at the hotel so we can make...More

Reviewed 13 July 2017

I stayed here for almost a year during my crossborder assignment, and it started to feel almost like home. Great service and rooms were well functioning and tidy. During my long stay, I really appreciated having the possibility to cook in my room. The breakfast...More

Thank Sofia9999
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 14 July 2017

Hi Sofia9999, Thank you for taking time to give us an online review and for the opportunity to be of service. We will share your feedback with the team as this truly inspires and makes us work better together each day taking care of our...More

Reviewed 12 July 2017

We had a one bedroom (with living room) and I swear this is the smallest hotel bedroom I have ever seen, including those at several other Residence Inns. If you have two people, the person sleeping farther from the bathroom had better not be "large"...More

Thank GofromCA
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 14 July 2017

Dear GofromCA, Thank you for your candid feedback. We greatly appreciate your reviews and will be used to further improve our hotel. Have a great summer! Take care.

Reviewed 7 July 2017 via mobile

Frankly speaking, I don't see the value for the money paid. The place is nice and clean with great space but it's too expensive. The breakfast is less than good in terms of variety and no other services provided. Not even a safety box in...More

Thank hona_tokyo
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 14 July 2017

Dear Hona_tokyo, Thank you for your recent stay with us and for taking time to give us an online review. We appreciate your feedback and will be shared with the team to further improve the hotel. We hope to welcome you back on your next...More

Reviewed 22 June 2017

I had a last minute business trip at Stanford and this was only option available. I must say that I was pleasantly surprised at how nice and clean my room was. The suite was spacious with a huge bathroom. Staff was friendly. There were restaurants...More

Thank ChoosyTraveler0901
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 23 June 2017

Dear ChoosyTraveler0901, Thank you for your candid feedback! We sincerely appreciate your comments and we will share with our team to further improve our guest services. We hope to welcome you back on your next visit at Stanford. Have a safe and wonderful summer! Best...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Restaurant
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Restaurant
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$128 - US$663 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$128 - US$663 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (36)
Room & Suite (29)
Dining (3)
Pool & Beach (2)
Questions & Answers
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Charles M
4 December 2015|
AnswerShow all 3 answers
Response from Valerie E | Reviewed this property |
The Counter on El Camino and San Antonio Road has excellent burgers (beef, bison, turkey, tuna or vegetarian). Pompeii in downtown Los Altos had very good Italian food. Togos (further down El Camino towards Mountain View... More
0
Votes
Room Tips
"3rd floor is probably quieter. I think first floor rooms off parking lot would be noisy."
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"Ask for upper floor room to minimize noise level from room above."
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"facing sunlight - if that's an important factor"
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"On the court yard side is very good."
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