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Courtyard Palo Alto Los Altos

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Courtyard Palo Alto Los Altos
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241 Reviews from our TripAdvisor Community

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Showing 229: English reviews
San Francisco, California
Reviewed 1 week ago

We had booked this hotel as our wedding block mainly due to proximity and size. Honestly we weren't expecting much since Marriott is typically a mid range chain and we really just wanted to book somewhere that was affordable and convenient for everyone, but we were really impressed with the rooms and service. Our room was a suite, and the...

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Helpful?
Thank Maebymaeby
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for sharing your positive stay review on Trip advisor. We are thrilled to hear that we have exceeded your expectations and we truly appreciated your feedback. At the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson hospitality, we strive to provide our guests with high level of accommodations and services and we appreciate your business....

Cary, NC
Reviewed 2 weeks ago

We flew into town to make a college tour of Stanford. It's about 15 minutes from campus, in regular traffic, and 30 minutes from both SFO and SJC airports in light traffic (more like 60 minutes in rush hour). As a Gold Member, I don't usually select Courtyard as they are the only one in the Marriott brand not to...

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Helpful?
Thank CaryPlanner
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for sharing your recent stay review and feedback on Trip Advisor. Please accept our sincere apology for the area traffic and the other guest noise issues you experienced during your visit. We also appreciate your positive comments about our hotel facilities and services. We have shared your feedback with our team to continue our focus on enhancing our...

Reviewed 3 weeks ago via mobile

Horrible experience. Just tried to check in and we had reservations made a month ago. I am a Marriott gold member and my business peer prepaid for her room for two nights a month ago. When checking in they stated I had a room but they gave my business peers room away which she prepaid for. This Marriott had no...

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Helpful?
Thank Becky N
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the hotel General Manager, I would like to personally apologize for the inconvenience we have caused you and your associate due to relocating her reservation to another hotel. I appreciated the opportunity to discuss the unusual situation with you, confirming that we understand and appreciate that you volunteered to relocate with her and have arranged to pay for both...

Los Altos, California
Reviewed 3 weeks ago

We had a birthday party here for 6 friends. We started at the bar with drinks and appetizers and proceeded to our table for dinner and birthday cake. This restaurant/bar is huge and the decor classy but simple. Whether you're in a wheel chair or with small children you can move freely between tables. Therefore, you can talk, without disturbing...

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Helpful?
Thank Laura C
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you very much for your honest and lovely review on trip advisor. I am overjoyed that you had such an enjoyable and memorable experience in our restaurant and lounge and hope to welcome you back in the near future. Thank you for choosing the Courtyard by Marriott, Palo Alto - Los Altos managed by Johnson Hospitality. Sincerely, Nader ElKabbany

Washington DC, District of Columbia
Reviewed 3 weeks ago

close to everything. several great restaurants within walking distance. Fully stocked bar. Bartender was great. w went for a business meeting with lots of guests. they handled all of us with no problem. Full breakfast menu.

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Helpful?
Thank 56miles
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott Palo Alto-Los Altos managed by Johnson Hospitality, I want to thank you for posting your recent stay feedback. Your feedback is very important to us. We appreciate your positive comments regarding our hotel location, amenities and services. We strive to provide our guests with memorable experience and We appreciate your business.

Tulsa, Oklahoma
Reviewed 4 weeks ago

Stayed four nights last month. I always request a specific room on the 3rd floor and it was reserved as usual. Since last stay, room has been remodeled. The bathroom is all new with a walk-in shower and barn type sliding door. We actuality preferred the old layout with the sink and mirror outside the bathroom. An automatic sensor turns...

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Helpful?
Thank joseph1963
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos managed by Johnson Hospitality, I want to thank you for posting your recent stay feedback. Your comments regarding our staff friendliness are appreciated as we share it with the team. As we continue to enhance our guest stay experience, your feedback regarding the bathroom light sensor...

Bengaluru, India
Reviewed 2 November 2016

Overall it was a perfect stay. Definitely will reconsider to stay again during my next visit. Hotel accommodation and ambiance is good. Breakfast and Dinner served at this venue is really great and offers various choices to pick for the day.Swimming pool was neat but didn't get a chance to use the facility.

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Helpful?
Thank DevzArcot
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto-Los Altos, managed by Johnson hospitality I would like to thank you for your stay feedback and your positive comments regarding the hotel food and beverage offerings and the overall hotel ambiance and facilities. We appreciate your recommending our hotel and we look forward to your next visit.

Los Angeles, California
Reviewed 2 November 2016

We had a semi family reunion in Palo Alto. We just booked the hotel because we were all staying here. It was the perfect hotel for us. We spent our evenings in the lobby. The lobby has a lot of sitting areas. We took over the long table in front of the bar for 3 days. The bartender gal was...

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Helpful?
Thank TheTravelGuy_Mike
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality, I want to thank you for posting your positive stay feedback. We strive to provide our guests with memorable experiences and high level accommodations. We look forward to your next visit and we appreciate your business.

Austin, Texas
Reviewed 25 October 2016

A few major positives for this property: 1. The backyard patio area is amazing, with fire pits, plenty of seating, and a nice pool. 2. A number of the rooms have nice patio areas that although might not give you much of a view, gives you an opportunity to be outside the room in a private area. 3. The rooms...

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Helpful?
Thank Doughbuy
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the Courtyard by Marriott Palo Alto - Los Altos General Manager, I would like to thank you for posting your recent stay feedback. Your positive comments regarding our outdoor space and our guest welcome amenities and your feedback regarding future upgrades plans are greatly appreciated. At the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality...

Charlotte, North Carolina
Reviewed 5 October 2016

Location, check. Good beds, check. Good Gym, check. New, check, Good shower, check. Good internet, check. This is an excellent Courtyard. I would stay again without hesitation. Everything met my criteria.

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Helpful?
Thank Accelerance
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality, I would like to thank you for posting your positive stay review. Your feedback is very important to us as we strive to meet and exceed our guests expectations. We look forward to your next visit and We truly appreciate your business.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Palo Alto Los Altos

Address: 4320 El Camino Real, Los Altos, CA 94022-1001
Region: United States > California > Los Altos
Price Range: RM668 - RM2,038 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Palo Alto Los Altos 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
Courtyard Los Altos
Los Altos Marriott
Los Altos Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Palo Alto Los Altos staff and other travellers.
1 question
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Central California
8 months ago

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Questions? Get answers from Courtyard Palo Alto Los Altos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room at the back of the hotel.”
 of 5 bubbles CaryPlanner, 19 Nov 2016 | Read review
“stay away from the elevator”
 of 5 bubbles 56miles, 10 Nov 2016 | Read review
“Top floor opposite El Camino.”
 of 5 bubbles joseph1963, 7 Nov 2016 | Read review
“There's a microwave in the lobby near the check in desk.”
  • Refridgerator in the room.
 of 5 bubbles TheTravelGuy_Mike, 1 Nov 2016 | Read review
“Back side of hotel to avoid traffic noise from El Camino Real.”
 of 5 bubbles fidelrobert, 6 Sep 2016 | Read review
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