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Four Points by Sheraton Los Angeles International Airport

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Four Points by Sheraton Los Angeles International Airport
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3,072 Reviews from our TripAdvisor Community

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Showing 2,734: English reviews
Start your review of Four Points by Sheraton Los Angeles International Airport
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tucson
Reviewed 3 days ago NEW

Because of a missed flight, we had to spend the night in LA. The first hotel we were booked into (by Choice Air) was so dirty that we didn't take our clothes off and we had to ignore the drug deals and "dates" being set up in the parking lot. After many calls and complaints, this hotel, the Four Points...

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Helpful?
Thank nanazsun
Toledo, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I had called and made a reservation after deciding I did not want to spend the night at the airport. The person making my reservation was great and searched for the best rate. Upon arriving, the reception staff was friendly and helpful. The front desk helped me to get pop from a small area that appeared closed for the night....

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Helpful?
Thank bonnie h
About Hotel's Favourite Review
Hong Kong, China
Reviewed 5 days ago NEWvia mobile

This is my second time to this hotel. The hotel itself is fine but it bills itself as a convenient airport option. But both times I've waited over 30 minutes for the shuttle. Today we waited over 45 minutes even with me calling the hotel. I figured the first time we were just unlucky but again today every other hotel...

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Helpful?
Thank jctokyo
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Dear Guest, I really appreciate you taking time to reach out to us. Thank you very much for the feedback. I sincerely apologize that we fell short of your service expectations with regards to our shuttle service. I understand how frustrating it can be to wait for our free shuttle after a long flight. We do estimate the delays to...

Vancouver, Washington, United States
Reviewed 5 days ago NEWvia mobile

We had an overnight layover and opted to stay at the Four Points. Staff is very friendly, from the shuttle driver to the front desk staff to the bar staff. The rooms needed a refresh, more lighting would have been nice. The price of drinks at the bar was a bit ridiculous - my husband and I each had 2...

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Helpful?
Thank Cindi S
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Dear Guest, I really appreciate you taking time to reach out to us via Trip Advisor. Thank you very much for the feedback. I sincerely apologize that we fell short of your service expectations with regards to the parking rates and condition of your guest room and the bar. I want to assure you that I will pass your comments...

Aurora, Colorado
Reviewed 6 days ago NEWvia mobile

If u need a place to simply crash, cool. If your expected a level of service, absolutely not. This place is missing a lot of basic hotel amenities. IF your a SPG member, they advertise free wifi, but that's for any hotel guest. SPG is not worth it here. If u need to utilize a safe, it's in the front...

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Helpful?
Thank Whoizu
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Dear Guest, I really appreciate you taking time to reach out to us. Thank you very much for the feedback. I sincerely apologize that we fell short of your service expectations with regards to service and amenities. I want to assure you that I will pass your comments over to the appropriate Dept. Head as a catalyst for immediate improvement...

Ojai, California
Reviewed 1 week ago via mobile

For how crappy most hotels are, this is a decent, value choice. We usually stage here or the Marriott for our LAX flights. There is much better value here. The rooms are clean, if a bit dated. The bathrooms need a bit of maintenance (ours came with a slowly running toilet). Most annoying thing? No fridge in the room. It...

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Helpful?
Thank Schnazbot
Carlos R, Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Good morning Schnazbot I am Carlos Ruiz, Assistant Front Office Manager at the Four Points by Sheraton Los Angeles International Airport. We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property the Four Points by Sheraton Los Angeles International Airport. It is most appreciated and something we...

Arlington, Virginia
Reviewed 1 week ago

The hotel provides basic accommodations. It is very convenient to LAX so if you have an early morning flight you are good to go. The hotel shuttle runs 24 hours and is very handy. The rooms, however, are very dated. The hotel has seen a lot of traffic. I will say that the staff is extremely helpful, which is why...

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Helpful?
Thank Kauaidudette
Florida
Reviewed 1 week ago

We stayed at the Four Points during a quick visit to LA. My wife is a Gold Level SPG member and we got an upgrade to a HUGE room. The staff is nice. The location is convenient to the airport. However, when we first got into the room it was noisy due to airplanes, however, it eventually quieted down. Not...

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Helpful?
Thank Kansas_Traevler
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Dear Guest, I really appreciate you taking time to reach out to us. Thank you very much for the feedback. I sincerely apologize that we fell short of your service expectations with regards to the parking rates and condition of your guest room. I want to assure you that I will pass your comments over to the appropriate Dept. Head...

Phoenix, Arizona
Reviewed 1 week ago

When checking in to my room Saturday morning I was kindly welcomed by Martha! She exceeded my expectations of customer service with a kind friendly face, and willingness to answer questions. The transition from check in to getting my room was seamless and efficient. Overall I was pleased with 4 Points and extremely pleased with Martha's customer service and spirit....

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Helpful?
Thank james3warren
Atlanta
Reviewed 2 weeks ago

Disappointed at best. I've stayed at this property and was excited to be back here after awhile away and I was not impressed with the condition of the rooms. The SPG floor was lacking and room not tidy or clean. With the renovation of the lobby area and front reception I figured more would be coming. My surprise and confusion....

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Helpful?
1Thank Georgiaboy62
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Dear Guest, I really appreciate you taking time to reach out to us. Needless to say I was very disappointed to read that your experience was less than satisfactory. I sincerely apologize that we fell short of your service expectation. I want to assure you that I will pass your comments over to the appropriate Dept. Head as a catalyst...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 

Additional Information about Four Points by Sheraton Los Angeles International Airport

Address: 9750 Airport Blvd, Los Angeles, CA 90045
Region: United States > California > Los Angeles > Westside
Price Range: RM607 - RM1,041 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Number of rooms: 563
Reservation Options:
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Also Known As:
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
4 Points By Sheraton Los Angeles International Airport
Four Points Los Angeles
Sheraton Los Angeles
Los Angeles Four Points
Los Angeles Sheraton
Hotel Style:
#78 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Los Angeles International Airport staff and other travellers.
24 questions
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Questions? Get answers from Four Points by Sheraton Los Angeles International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that faces the southside. They are quieter.”
 of 5 bubbles Kauaidudette, 13 Mar 2017 | Read review
“Ask for a room that does not face Airport Dr. Airport Dr. is very noisy.”
 of 5 bubbles fenwayman, 6 Mar 2017 | Read review
“In case of airline arranging comp accommodation get names and confirmation before leaving airport.”
 of 5 bubbles Bajangirl60, 22 Feb 2017 | Read review
“corner suite”
 of 5 bubbles parker428, 20 Feb 2017 | Read review
“Room was on upper floor and was very quiet - thanks....”
 of 5 bubbles Sjbrat112014, 15 Feb 2017 | Read review
5 of 5