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My family and I have been traveling the U.S for 3 weeks,we wanted a week to relax in L.A with a rental car,Four Points LAX is surprisingly perfect for this,we have parked our car easily at a discounted rate and we have managed to get...More
They gouge on the parking. They severely limit the free Internet. We were on the second floor, and the nearest working (and nearly empty) ice machine was on the fifth floor. The bathroom had soap & shampoo dispensers on the bathtub wall like a cheaper...More
1 Thank Michael H
Response from Hugo B, Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 2 days ago
Dear Michael H
Please accept our apologies for failing to provide value during your experience. I appreciate the 5 point rating on our cleanliness. We hope you will consider Four Points for your future travel accommodations.
I know this hotel is relatively well-reviewed, but our experience wasn’t good.
The lobby is new, clean and modern. The bar is large and well-taken care of, and the bartender was friendly.
On one bank of elevators, only 2 of the...More
1 Thank Matt J
Response from Hugo B, Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 1 week ago
Dear Matt J
We appreciate the time you took to provide us with feedback and apologize for areas we failed you. We hope you will consider Four Points for your future travel accommodations.
only good thing about this hotel is the early check in stayed here one night before moving on first room had noisy air conditioner asked to be moved to another room .The next room was fine except it was facing the airport and had no...More
1 Thank bruce m
Response from Lupe V, Assistant Front office Manager at Four Points by Sheraton Los Angeles International AirportResponded 1 week ago
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues during your visit
Arrived the afternoon before our early flight (0545 am) and decided to park and use the shuttle from the 4 Points Sheraton LAX in stead of waking up at 0 dark thirty. The hotel is older but looks like they are trying to update it....More
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They... More
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They rush to get our room ready by 11am since we could only check in at 2pm. Front Reception was friendly and very accommodating. Will stay there again, definitely.