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Extended Stay America - Los Angeles - Northridge

104 reviews
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Traveller (19)
Room & Suite (16)
Dining (3)
Overview
  • Excellent24%
  • Very good22%
  • Average19%
  • Poor14%
  • Terrible21%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Northridge
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)Write a Review
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Reviewed 20 August 2017 via mobile

The rooms here are fine, but they employ the rudest, slowest and most incompetent staff ever!! I made arrangements for early check in (which I understand is not a guarantee) however confirmed with Melisa one hour prior to my arrival that my room was ready....More

Thank taracw12
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 20 August 2017

We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will...More

Reviewed 5 August 2017

these locations, not only Northridge, but every other location is dirty, gross, run down, old and ugly. The Decour alone is ugly let alone how old and gross your furniture is. I have been poor my whole life and I've never been on a bed...More

Review collected in partnership with Extended Stay
1  Thank marygC7705CL
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 6 August 2017

Mary, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

Reviewed 3 August 2017

Front desk seemed overwhelmed/understaffed and had significant difficulty with finding my prepaid reservation. Room had stains on wall/flooring, loose plumbing fixtures and smelled heavily of cheap perfume. The continental breakfast was granola bars and terrible coffee. Location is in middle of strip mall area, nothing...More

Thank GetMeToWhiteSand
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 4 August 2017

I sincerely apologize that you experienced so many difficulties during your stay with us. Your concerns will be shared with the appropriate team members, so we can take actions to prevent these issues from happening again. Your feedback is valuable as it will help us...More

Reviewed 31 July 2017 via mobile

I stayed at this hotel and have mixed feelings. My room was nice but the rest of the hotel is a mess. The front desk it's understaffed and apparently used to difficult guests. The clientele of the hotel apoears to be folks down on their...More

Thank pentupfury
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 1 August 2017

We sincerely apologize for your unpleasant experience at our hotel. Although we make every effort to be perfect, sometimes we fall short. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service...More

Reviewed 27 July 2017

Do your research, would not recommend, No breakfast, no coffee in room, had to go to the lobby, weed smoke in hallways, shower leaked, no cups in rooms, no ice machines, dirty carpets, no extra blankets, or pillows. graffiti in elevators. Filtered water is a...More

Review collected in partnership with Extended Stay
Thank C795ZBkeithm
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 28 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$123 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$123 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (19)
Room & Suite (16)
Dining (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Ralbie
12 March 2015|
Answer
Response from DEtraveler | Reviewed this property |
I don't know for sure because we did not stay for a while week. If you call the hotel they will know.
-1
Votes
Room Tips
"I you plan on eating in the room, with your supplies, don't forget the paper towels."
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"Top floor to keep floor noise down."
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"all rooms are great"
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"Go somewhere else."
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