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Custom Hotel

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#175 of 347 Hotels in Los Angeles
GreenLeadersGold level
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1 room 2 adults 0 children
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1,482 Reviews from our TripAdvisor Community

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Showing 1,165: English reviews
Winnipeg, Canada
Reviewed yesterday NEW

Due to a blizzard that completely change our flight plans, we ended up booking last minute for whatever we could find that was close to the airport, had a shuttle and wasn't crazy expensive. The shuttle was great - happened to be there for a pickup when we called, so we didn't have to wait. Reception area was very nicely...

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Helpful?
Thank Katima97
Detroit, Michigan
Reviewed 2 days ago NEWvia mobile

This is not a boutique hotel; this is one step above a hostel. 1: The bed is only about 12 inches off the ground. 2: The majority of the lights in the room didn't work and you could see where one of the bedside lamps had been yanked out of the wall. 3: all dark colors and they have tried...

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Thank Stacy B
calgary
Reviewed 3 days ago NEWvia mobile

Check in was seamless but note that the shuttle only comes to the gates if you call. I paid for a $20 taxi ride. The elevators are dirty and beat up. The hallways look like bumper cars did tricks in them. I was understandably dreading the hotel room. It was, however, clean soundproof and had a good bed. At half...

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Thank travelsalotCalgary
Denver, Colorado
Reviewed 6 days ago NEW

I am not sure this is a "boutique" hotel as it is neither luxurious or quirky, in my humble opinion. The decor is dark and dreary (dark greys and blacks/blues) which makes the lobby not very welcoming. The age of the hotel shows in the hallways, the elevator, the lobby, the restaurant, and especially the rooms. The tile in the...

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Thank baker343
Reviewed 6 days ago NEWvia mobile

Price and quality not good, room good size but basic. Noisy and alarm went on the whole night, and one elevator was working, cost 10min to get down from 11th floor!!! Breakfast not included, expensive and not good!!!

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Thank BrasilHol
Reviewed 1 week ago via mobile

***Disclaimer: ignore the date visited. In all fairness I probably shouldn't write this review since I have not stayed here in a few years. But I liked it so much I wanted to write something! So keep in mind some things could be different*** This is one of the most fun, unique and quirkiest places I have ever stayed. I...

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Thank Jennifer K
Ontario, Canada
Reviewed 1 week ago

the front desk staff are very nice and quick with check in. the beds are about ten inches off of the floor. it truly was a workout to get into and out of bed everyday. we were here for four nights for a convention in the area, and got a great price, otherwise we would have left. the hallways had...

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Thank willing292
Kent, Washington
Reviewed 2 weeks ago

Bad customer service. The crowd coming into and out of the hotel is from the Jerry Springer show. Our shuttle driver had a attitude and acted smokey from the movie Friday for no reason. The staff do not wear uniforms. I overheard a conversation with management that, Security officers did not have enough radios? The hotel is loud and a...

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Thank J S
South Euclid, Ohio
Reviewed 2 weeks ago

I am the 2014/5 International President of IOBG. The incoming president makes the choice for where his/her event will take place and where the out-of-town guests/members will stay. The 2016/7 International President chose the Custom Hotel for the event which occurred October 19 - 22, 2016. My wife and I are world travelers, and we have never stayed at such...

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4Thank Joel K
San Francisco, CA
Reviewed 4 weeks ago

To be fair, I don't think I'm the target audience for this hotel. The location is great and the price is reasonable. They've taken an old, potentially tired property and turned it into something much more modern. Having said that, if you're used to the basic amenities afforded by a standard American hotel chain, this is not your destination. If...

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Helpful?
Thank NorCalCMR

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Concierge
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 

Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: RM482 - RM977 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Custom Hotel Los Angeles
Hotel Style:
#9 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Custom Hotel staff and other travellers.
17 questions
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Questions? Get answers from Custom Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at your own peril”
 of 5 bubbles JoelK14, 4 Jan 2017 | Read review
“ask for a room on the pool side if you have to stay here”
 of 5 bubbles bobcrane, 2 Nov 2016 | Read review
“just check your room before you pay mine was good and enjoyed my stay”
 of 5 bubbles Y8923BQgarym, 19 Oct 2016 | Read review
“All rooms are about the same..”
 of 5 bubbles WaterfallsHawaii, 8 Oct 2016 | Read review
“Choose another hotel.”
 of 5 bubbles veliac, 5 Oct 2016 | Read review
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