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Custom Hotel

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#202 of 349 Hotels in Los Angeles
GreenLeadersGold level
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1 room 2 adults 0 children
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Custom Hotel
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1,507 Reviews from our TripAdvisor Community

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Showing 1,185: English reviews
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Reviewed 2 days ago NEWvia mobile

You get what you pay for! The shuttle that took us to LAX was going 20 miles per hour from the front lobby to LAX. It was making funny sounds. The driver looked concern while driving the shuttle. I was worried the shuttle was not going to make it the airport and I will miss my flight. 11 days later......

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Helpful?
Thank Chris C
Reviewed 2 days ago NEWvia mobile

When we arrive one of the 2 beds had a blood stain. Bad service at he front desk. When I asked how much they are gonna charge me on my credit card the lie me. And when I call today just to have information about it and I told to Carlos (the only Spanish speaking) that they gave me a...

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Helpful?
Thank Víctorm M
Glendale, California
Reviewed 4 days ago NEWvia mobile

Boutique hotel...close to everything...friendly staff, clean, nice buffet breakfast...valet parking, conveniently located near the airport and close to the beach...heated pool...very clean and nice that it is kid friendly

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Thank travelshooter71
Washington DC, District of Columbia
Reviewed 4 days ago NEW

In theory, the Custom is a great idea: a hip, quirky property near the airport, but far enough away to give it access to restaurants, Playa del Rey, Marina del Rey, and Venice. The hotel is managed by Joie-de-Vivre, a chain that aims to offer boutique-on-a-budget properties, and has a lively pool, friendly staff, and large rooms. All good, but...

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Thank 18554travel
Japan
Reviewed 1 week ago via mobile

I have stayed in this hotel previously and it seems that the shuttle service has been downgraded. First I will address the shuttle issue, then my opinion about rooms. The travel and the experience in any hotel begins with transportation. To have a shuttle service is definitely a plus in LAX surroundings, but if the service is deficient the overall...

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Thank SARAGUEV
North Carolina Coast, North Carolina
Reviewed 1 week ago via mobile

I found the hotel clean pleasant and the staff super friendly . I was worried Bc the reviews were not sounding to good however was only hotel available . I was extremely happy with the hotel and would book again . I think I finally found a moderate price airport hotel at LAX . I learned not to trust all...

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Thank Debra C
Ann Arbor, Michigan
Reviewed 1 week ago via mobile

Pictures are deceiving. Light in the room comes from lamps; the only bright lights are in the bathroom. Shower drain wasn't working. Asked for clean bedding and it was never changed. Will never return

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Thank olivia_ki13
Reviewed 2 weeks ago

I was able to book this hotel for approx. $108 on Hotels Tonight (the day of arrival). It's VERY close to the airport - as in - you can watch planes land on the runway from your window (if you're on a high floor - we were on the top floor). It's got a LA/Sunset Blvd feel but without the...

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Helpful?
Thank Msdacko
Venice
Reviewed 2 weeks ago

Nice customer service, needs a remodel, very expensive for what it is. I complained about the noise, (holding back how rundown it is) checked out early and they were hardly apologetic. I don't recommend.

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Thank slwdesign
Reviewed 3 weeks ago via mobile

The pictures are a lie. This hotel was like a very cheap hotel for a Hilton price. If you need a hotel and its a cheap price and you dont care what you get then this hotel is for you but if you enjoy staying somewhere nice then dont book here

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1Thank Savetotravelmore

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 

Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: RM616 - RM993 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles
Hotel Style:
#10 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Custom Hotel staff and other travellers.
18 questions
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Questions? Get answers from Custom Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the east and north have less airport noise.”
 of 5 bubbles 18554travel, 18 Mar 2017 | Read review
“Rooms facing west will view the LAX runway if on a high floor”
 of 5 bubbles Msdacko, 8 Mar 2017 | Read review
“High Floor”
 of 5 bubbles will19, 6 Feb 2017 | Read review
“Stay at your own peril”
 of 5 bubbles JoelK14, 4 Jan 2017 | Read review
“ask for a room on the pool side if you have to stay here”
 of 5 bubbles bobcrane, 2 Nov 2016 | Read review
5 of 5