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Custom Hotel

75 reviews
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Traveller (23)
Room & Suite (374)
Storyboard
Overview
  • Excellent27%
  • Very good13%
  • Average25%
  • Poor17%
  • Terrible18%
Travellers talk about
“free shuttle”(5 reviews)
“santa monica”(4 reviews)
“venice beach”(3 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Custom Hotel
Offers & Announcements: Breakfast on us!
Hotel packages
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (75)Write a Review
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1 - 5 of 50 reviews
Reviewed 5 days ago

I stayed here for a about a week in January. I liked the location of the hotel, it's walking distance to a few restaurants and grocery stores. The room itself was adequate, the bathroom was small and a bit dated, and the bed was comfortable....More

Thank Sue-ie
Response from Gary G, General Manager at Custom HotelResponded 3 days ago

Dear Sue-ie, Thank you very much for your recent visit and for taking the time to share your feedback. We are huge fans of our location as well, glad it suited your needs! I am so sorry for the inconsistencies you had with customer service...More

Hotel's Favourite
Reviewed 28 September 2017

For the last couple years, I have stayed only at the Custom Hotel everytime I go to LA on business. Almost all the other near-LAX hotels are located on a boring and very commercial street (W. Century Blvd) ...the location of the Custom is night...More

1  Thank wugdot
Response from Gary G, General Manager at Custom HotelResponded 30 September 2017

Dear wugdot, Thank you for being a repeat guest of the Hotel, we appreciate your business and loyalty! The Hotel indeed has a great location with restaurants within walking distance and beautiful beaches only a couple of miles away. Thank you for your kind words...More

Reviewed 1 week ago via mobile

This hotel never disappoints. My last stay I went over to try the deck 33 restaurant . Great food and drink while overlooking the pool. I Highly recommend adding this stop to your dinner menu. The hotel location is the absolute best, central to all...More

Thank TC_Brickell
Response from Gary G, General Manager at Custom HotelResponded 1 week ago

Dear TC_Brickell, Thank you for staying with us once again and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding our restaurant and overall location. We look forward to having you stay with us in the future. Best,...More

Reviewed 2 weeks ago

This is a sorry and dismal excuse for a Joie de Vivre hotel and that company should be ashamed to have their name associated with this hovel. It's nothing more than a high turnover hostel, and is mostly utilized by those needing a place to...More

2  Thank frankieSF
Response from Gary G, General Manager at Custom HotelResponded 2 weeks ago

Dear frankieSF, Thank you for staying with us and sharing your feedback! I am so sorry to see that we let you down on this stay. I sincerely apologize for the error with valet parking and if my staff came across as inhospitable. As for...More

Reviewed 3 weeks ago

I was very disappointed by this hotel. There site makes it seem like it is a very nice hotel with a Mercedes picking you up from the airport. You get pick up by a slandered white shuttle thats old. The rooms are very run down....More

Thank cheflizberg
Response from Gary G, General Manager at Custom HotelResponded 2 weeks ago

Dear cheflizberg, Thank you very much for your recent visit, we appreciate your business. I am glad to hear you found our staff nice and location convenient to your needs. I sincerely apologize for not meeting your expectations otherwise and letting you down on this...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$132 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Details
Price range
US$132 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
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Traveller (23)
Room & Suite (374)
Dining (60)
Pool & Beach (41)
Amenities (106)
Questions & Answers
Ask a question
Christopher C
29 December 2017|
AnswerShow all 2 answers
Response from Heide W | Reviewed this property |
New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
0
Votes
Weng C
22 November 2017|
AnswerShow all 2 answers
Response from alexander v | Reviewed this property |
I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
1
Vote
14W10
3 September 2017|
AnswerShow all 3 answers
Response from Gary G | Property representative |
Dear 14W10, Yes we have offer breakfast in our lobby café. Breakfast hours are 6:30am-10:30am. It's an all you can eat buffet for $13.95, with tax $15.24 which includes eggs, sausage, bacon, breakfast potatoes, toast... More
0
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Room Tips
"Don't stay here!"
Read review
"no room is perfect due to the location so close to the airport , take off noise is extreme , sadly !!!!!"
Read review
"Go towards the top as the hotel is on a busy road."
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"Best advise is to stay elsewhere."
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