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Sheraton Grand Los Angeles

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Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
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611 Reviews from our TripAdvisor Community

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Showing 539: English reviews
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Reviewed yesterday NEW

I was pleasantly surprised with the services and accomodations at this downtown hotel. I had a wonderful stay here. Thank you for the upgraded suite with the outstanding view of the city. I would like to acknowledge Minnie in the club lounge for her hospitality and Jairo in The District for his customer service. I would certainly stay at this...

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Helpful?
Thank 1MizzouFan
roslyn
HOTEL’S FAVOURITE REVIEW
Reviewed 25 March 2017

We have stayed at this hotel before and always found the staff and service excellent. We just returned from another stay at the hotel and my wife and I want to acknowledge three members of the staff. At the front desk, we were greeted by Arena for check- in. Though she must have checked in many hundreds of customers since...

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Helpful?
Thank mrttort
About Hotel's Favourite Review
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to review your recent stay at Sheraton Grand Los Angeles. We are pleased to learn that you have enjoyed your stay with us. We appreciate the shout out to Arena, Elsie and Arely and look forward to your next visit. Till then, remain well

Stow, Massachusetts
Reviewed 3 days ago NEW

We loved this brand new hotel, everything was clean and perfect. Great location, friendly staff. We loved the fitness room and the club lounge on the 26th floor with their spectacular views. Once you figure out elevators, they are awesome, very efficient. Geovany at the front desk was welcoming and helpful, and Juan in the club lounge was super helpful...

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Helpful?
Thank SueJKK
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a great review! We truly appreciate your loyalty and the shout out to Geovanni and Juan. We are pleased to learn that you have enjoyed your stay with us and we look forward to future visits to come. Till your next visit, remain well

Reviewed 4 days ago NEWvia mobile

Nice lobby, nice comfortable rooms, good customer service, delicious fruit infused fresh water in lobby, wonderful bell hop service, state-of-the-art elevators, centrally located. Every employee seems eager to assist.

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Helpful?
Thank debster401
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review! We truly appreciate taking the time to write about our centralized location, personalized customer service and state-of-the art elevators! We are genuinely delighted to learn that you have enjoyed your stay with us and look forward to your next visit. Till then, safe travels

Zamboanga City, Philippines
Reviewed 6 days ago NEWvia mobile

Hotel location is 10 minutes away from Staple Center. Room is spacious with free wifi all over the hotel. Bed is super comfortable. Breakfast selection is limited but delicious. Very accommodating staff.

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Helpful?
Thank MissKLim
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate your loyalty and hope to welcome you always at the Sheraton Grand Los Angeles. Till your next visit, all the best from the entire hotel team.

iceland
Reviewed 1 week ago

This hotel is a very standard hotel, nothing great about it, would fit well for flight crews to stay, clean and nice and comfortable. But really nothing more. They offer free water in the lobby, that is always nice but nothing to shout about. I dont get the elevator system either, you put your key card in and and click...

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Helpful?
Thank lisa026
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We are delighted to learn that you have enjoyed the standard of cleanliness displayed at our hotel, along with our centralized location and modern lobby. We are truly sorry to hear that you have not experienced our personalized service and hope that you...

Reviewed 1 week ago

Amazing service especially by the bellman, Michael. He was very informative and took the time to show us all the places we might want to visit while we are here and all the transportation options. Answered all our questions and was very knowledgable on the area and recommended some great places to eat and for entertainment. Extremely helpful!

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Helpful?
Thank Sarah L
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a grand review! We are delighted to learn that you have enjoyed your stay in Los Angeles. We appreciate the favorable comment on Michael's personalized service and look forward to future visits to come. Till your next visit, safe travels.

Reviewed 1 week ago via mobile

We were helped by many people at the front desk but the one that stood out the most was a man named Leonard, he showed us where we could do what we can do he was really polite he showed us everything to do in the city in details, everytime we came or left he made sure we were taking...

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Helpful?
Thank kazouer
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a grand review. We are genuinely thrilled to learn that you have enjoyed your stay with us. On behalf of Leonard we would like to thank you for the shout out and favorable comments. All the best.

Toronto, Canada
Reviewed 1 week ago via mobile

I went there for 2 days and I liked it. Rooms are clean, staff are very friendly especially Gualberto in the restaurant; he was always smiling and very helpful, friendly and polite. Food was so good and tasty. The location is downtown from which you can get anywhere in LA with no problem. I definitely recommend

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Helpful?
Thank Ahmed R
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to review our hotel and restaurant. We are extremely delighted to know that you have enjoyed your stay with us. We truly appreciate the shout out to Gualberto and look forward to more visits to come. Till your next visit, safe travels

Evanston, Illinois
Reviewed 1 week ago

Whenever we go to LA we stay in the Sheraton Grand, which is a really convenient location and is great given the recent renovations. We were particularly impressed with the concierge services of Michael Rascci, who was instrumental in helping us get dinner reservations at Bestia restaurant, which is one of the best restaurants in Los Angeles

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Thank Akenley
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a great review! We truly appreciate your loyalty and the shout out to Michael and look forward to future visits to come. All the best

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 S Hope St, Los Angeles, CA 90017-3803 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: RM1,000 - RM2,251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
32 questions
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor”
J_Dallas, 19 Apr 2017 | Read review
“not sure about the plan as I didn't go out”
SuetheHK, 18 Apr 2017 | Read review
“high floor with city skyline views”
Mr_TJK, 11 Apr 2017 | Read review
“Face the Courtyard!”
Awesomeaustin, 2 Apr 2017 | Read review
“Free Wifi for SPG members”
mrttort, 24 Mar 2017 | Read review
5 of 5