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Sheraton Grand Los Angeles

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Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
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586 Reviews from our TripAdvisor Community

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Showing 516: English reviews
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Tampa, Florida
Reviewed 2 days ago NEW

Overall great experience from check-in to the high-tech elevators. Room was comfortable and modern with many outlets for the electronics near the bed or the desk. Best part though was the club lounge service. As a Platinum member for Life, I know great service and Karla, Kiara, and Lupe did an outstanding job of making the lounge warmer by their...

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Helpful?
Thank KP_The_Vagabond
Roseville, California
HOTEL’S FAVOURITE REVIEW
Reviewed 27 January 2017

We stayed here two nights while in town to attend our niece's wedding. Our stay was perfect from the moment we checked in. Very friendly and excellent service provided by front desk staff member, Geovany (yes, that is how he spells it). The hotel has recently gone through a complete renovation......very modern and tastefully decorated. Our city view room was...

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1Thank mns70
About Hotel's Favourite Review
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a Great review! We genuinely appreciate your feedback and apologize for the inconvenience caused due to lack of cream and spoon with your morning breakfast. We appreciate your valuable comments and look forward to future visits to come. Till Your next visit, remain well

Hong Kong
Reviewed 2 days ago NEW

Hotel is nicely located within airport vicinity but shuttle bus service is not good and shuttle bus drivers are not friendly. overall hotel service is good and their staff are nice, friendly and informative.

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Thank insar66
Orlando, Florida
Reviewed 2 days ago NEW

Stayed at this property for a four-night trip to LA and can't say enough about how much we enjoyed it. Check in was a breeze and they held our bags both before and after the stay so that we could sightsee. Location is basically above a subway station and there are always Uber/Lyft drivers around. Starbucks in the lobby and...

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Helpful?
Thank UnboundTraveler
Quebec City, Canada
Reviewed 5 days ago NEW

Stayed several times and now more recently at the newly renovated Sheraton Grand. Vallet is efficient. Stunning lobby with welcome front desk staff. Rooms clean and bright. Friendly staff. Kudos go out to Juan at the lounge who always give exceptional service. Without a doubt, Sheraton Grand will be my next business trip stayover.

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Helpful?
Thank Tazz012017
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for your review. We truly appreciate your loyalty and shout out to Juan and look forward to your next visit. Till the, safe travels

roslyn
Reviewed 5 days ago NEW

We have stayed at this hotel before and always found the staff and service excellent. We just returned from another stay at the hotel and my wife and I want to acknowledge three members of the staff. At the front desk, we were greeted by Arena for check- in. Though she must have checked in many hundreds of customers since...

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Helpful?
Thank mrttort
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to review your recent stay at Sheraton Grand Los Angeles. We are pleased to learn that you have enjoyed your stay with us. We appreciate the shout out to Arena, Elsie and Arely and look forward to your next visit. Till then, remain well

Reviewed 5 days ago NEW

I am an SPG Platinum for life member and when I want to relax and be taken care of I am going to see Juan in the Club Lounge. Nice personality and great service and when my wife comes to join me on occasion she just loves him! He makes us feel like we are at home and makes us...

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Helpful?
Thank Jean M
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for your favorable review! We are genuinely excited to learn that Juan and our team makes you feel at home. We appreciate your loyalty and look forward to welcoming you always at your home-away-from home, Sheraton Grand Los Angeles.

Reviewed 1 week ago NEW

I am a loyal SPG member and have my favorite national locations. The Sheraton Grand is one of them. They were sold out due to a busy conference and I had to check into a slimy hotel in the vicinity. I simply could not stay in an unsafe, run down motel and showed up at the front desk begging for...

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Helpful?
Thank Renaisa A
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a grand review! We are extremely pleased to know that you enjoy your stay with us, feel safe and at home. We thank you for your loyalty and for the shout out to Violetta and Francis and look forward to remain your home-away-from home...Till your next visit, remain well!

Chicago, Illinois
Reviewed 1 week ago

Excellent restaurant, District, provided an exceptional dining experience--terrific food and sterling, attentive service by Enrique. All the staff I encountered was superb--very friendly and professional--and I loved the room!

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Thank 15baco
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review! We are thrilled to learn that you have enjoyed your dinning experience at the District restaurant and we thank you for the shout out to Enrique. From the entire hotel team, safe travels....

Los Angeles, California
Reviewed 1 week ago via mobile

I stay at this hotel often for business. In many ways it is like a home away from home. One reason for this is the club lounge staff. They are always friendly and helpful. The breakfast and evening appetizer are always excellent. I would like to especially thank one team member in particular. His name is Juan. He always has...

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Helpful?
Thank micahdj
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a great review! We are extremely thrilled to learn that you are enjoying your stay with us and considering our hotel as your home-away-from-home! We appreciate your loyalty and shout out to Juan and look forward to your next visit. Till then, safe travels

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 S Hope St, Los Angeles, CA 90017-3803 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: RM971 - RM2,644 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free Wifi for SPG members”
 of 5 bubbles mrttort, 24 Mar 2017 | Read review
“get a room away from the elevators”
 of 5 bubbles jeanmV5656XO, 24 Mar 2017 | Read review
“free wifi for members”
 of 5 bubbles enjoy0001, 18 Mar 2017 | Read review
“I was on the third floor; a good bit of traffic noise; not sure if the higher floors were much quieter.”
 of 5 bubbles 583JohnH583, 16 Mar 2017 | Read review
“All rooms offer great accommodations. Great security measures.”
 of 5 bubbles 391yolandas, 5 Mar 2017 | Read review
5 of 5