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Sheraton Grand Los Angeles

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Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
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544 Reviews from our TripAdvisor Community

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Showing 477: English reviews
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Big Bear Lake, CA
Reviewed yesterday NEW

Most comfortable beds ever! So comfy I didn't want to get up for work. 5 minute Uber ride to the Convention Center. Very convenient. Nice restaurant and bar downstairs with yummy Happy Hour. The Broccollini Bruschetta was my favorite.

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Helpful?
Thank KimBigBearLake_CA
Oceanside, California, United States
Reviewed 3 days ago NEW

Now that the renovations are completed this hotel is a wonderful place to stay. I book every time I am in Los Angeles for business. The rooms are really comfortable and the staff is friendly, professional and very accommodating. I upgrade to Club for the wonderful breakfast and night time hors d'oeuvres. Juan was my night time club attended for...

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Helpful?
Thank Cynthia M
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review. We are genuinely pleased to learn that you have enjoyed our $75 transformation, as well as our Club Lounge. We appreciate your loyalty and the shout out to Juan. Till your next visit, safe travels

Reviewed 3 days ago NEWvia mobile

The hotel looks very modern, trendy and is amazingly true to its pictures. The place is super clean and well managed and all the staff are friendly and helpful. The receptionist Geovany (cant remember how to spell his name) was knowledgeable and super nice to offer upgrading our room to a fabulous and spacy suite when he knew it was...

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Helpful?
Thank T N
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a glowing review! We are truly delighted to learn that you have enjoyed our $75 million rejuvenation as well as our service. We appreciate your loyalty and look forward to your next visit. Happy Birthday!

Roseville, California
Reviewed 5 days ago NEWvia mobile

Lovely hotel ....was fortunate to get a balcony and drink tickets from Giovanni .....I'm elated! 🤗 I just got here so I'm yet to review my experience, but so far so Great! A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ....to be...

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Helpful?
Thank Wale T
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your first experience at Sheraton Grand Los Angeles. We appreciate the shout out to Geovanni and wish you a pleasant stay with us.

New York
Reviewed 5 days ago NEW

We spent three nights at the Sheraton Downtown, I agreed that they changed the name to the Sheraton Grand. The staff provided the Grand service. We love the interior which added the warm and cozy look to the hotel. The staff were great and helpful. Due to the renovation, the room was brand new, sleek and clean. Enough electrical outlets...

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Helpful?
Thank euro2006
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a Grand review! We are genuinely pleased to learn that you have enjoyed our $75 million rejuvenation as well as our service. We truly appreciate your loyalty and look forward to your next visit. Till then remain well

San Anselmo, California
Reviewed 6 days ago NEWvia mobile

The clubroom has been refurbished, and is the nicest room in the hotel. With beautiful panoramic views of the city looking north, east, and south. The furniture has been rearranged so there is more seating facing the picture windows. They have computer and Wi-Fi available, and cold drinks and a coffee machine during all the access hours. They serve breakfast...

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Helpful?
Thank bsandler1949
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your Club experience. We are glad to learn that you have enjoyed our transformation along with our personalized service. We thank you for the shout out to Kiara and Karla and look forward to your bext visit. Till then, safe travel

Reviewed 6 days ago NEW

I have stayed at this hotel weekly for the past 10 months for a business project. I have come to know some of the staff pretty well. Suzette and Savannah are always at the front desk to greet me with a smile when I check in late on Sunday nights. Giovanni has always been helpful when changes in my reservations...

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Helpful?
Thank Jeannie A
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a warm and glowing review! We truly appreciate your loyalty and are happy to be your home-away-from home! We wait anxiously for your next visit. All the best.

las vegas
Reviewed 1 week ago NEW

This hotel is top notch and their customer service is outstanding throughout from valet to front desk to restaurant. I use their fabulous club lounge and the conceirge, Juan does an outstanding job attending to the guest and is consistently attentive. I will continue to stay at this hotel every time I come to Los Angeles.

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Helpful?
Thank Virtualb
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a grand review! We truly appreciate your loyalty and the shout out to Juan. Till your next visit, remain well.

Tustin, California
Reviewed 1 week ago

Nothing really stood out about this property. The club lounge was ok and the suite was nice. What I didn't like was that the window in the living room was large enough for my 3 year old to climb through to his death. Luckily he only opened it. Maybe you should consider a smaller opening considering we were staying 20+...

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Helpful?
Thank greggfi626
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write and sharing your concern. We apologize for the scare that the window opening created though are most pleased that your child was not harmed. That said and as you noted, our guest’s safety and security are key components of the guest experience. While we understand our observation cannot eliminate what you experienced,...

Reviewed 1 week ago

The hotel premises are clean and safe, and the rooms are modern and comfortable. Thank you Karla and Kiara in the Club Lounge for your awesome support and your friendly faces - it's a pleasure seeing you at breakfast. Thank you Ishrak for your hospitality and the excellent service you provide - I couldn't feel more at home, and welcome....

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Helpful?
Thank Richard N
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review! We are extremely thrilled to learn that you are enjoying your stay with us. We genuinely appreciate the shout out to Kiara, Karla and Ishrak and promise you World Class service for all your stays. Till your next visit, safe travels

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 South Hope Street, Los Angeles, CA 90017 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: RM1,044 - RM2,467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
28 questions
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See all questions (28)

Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Club”
 of 5 bubbles CynthiaM862, 19 Feb 2017 | Read review
“all rooms are great”
 of 5 bubbles Virtualb, 15 Feb 2017 | Read review
“Upper rooms have better view”
 of 5 bubbles cschiller2016, 9 Feb 2017 | Read review
“Corner room was quiet and had large windows.”
 of 5 bubbles clctravels, 7 Feb 2017 | Read review
“Ask for a city view!”
 of 5 bubbles Jess699, 1 Feb 2017 | Read review
5 of 5