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Holiday Inn Los Angeles International Airport

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Holiday Inn Los Angeles International Airport
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1,199 Reviews from our TripAdvisor Community

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Showing 882: English reviews
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Chicago, Illinois
Reviewed 3 days ago NEW

Concierge was wonderful! We had a day and a half before a cruise and he arranged a half day tour, arranged a limo to take us to a restaurant we wanted to go to, extremely helpful which is so important when you're in a city that you don't know your way around in. Hotel rooms were great, clean and comfortable,...

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Helpful?
Thank glinda748
Manila, Philippines
Reviewed 1 week ago via mobile

As far as airport hotels go, I was pretty disappointed with this property. 1) The property feels dated. The rooms, hallways and facilities are in need of a refresh. Windows were dirty and the carpets were so old. 2) Check-in was a bit of a zoo. Check-in was unbelievably busy at 1030pm. 15 people needing to check in and only...

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Helpful?
Thank DANIEL R
hilaxmgr, Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hi Daniel R, Thank you for staying with us and for taking the time to review our property. We are sorry to read of the poor experience. We are scheduled to start a multi-million dollar property renovation later this year which we are sure will address the challenges mentioned. Thank you again for staying with us.

Louisville, Kentucky
Reviewed 1 week ago

Stayed here one night to catch a flight early the next morning. The room was clean, and about what you would expect at an airport hotel. The restaurant was incredibly overpriced, and there are no other options close outside (save McDonalds). The area is "not so nice". Lots of jet noise in the room. All of these things were in...

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Helpful?
Thank JJL867
Imperia, Italy
Reviewed 2 weeks ago

Close to airport hotels - this is a issues always scares me because they usually charges high, the rooms tiny, bad smelling handled by unfriendly staff. To avoid this surprise I used to be guest at certain hotel in Los Angeles. When it turn unavailable, checked whatever hotel has mileage partnership with Miles&More and made the reservation, praying for short...

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1Thank QuietBrazilian
United Kingdom
Reviewed 2 weeks ago

Convenient location alongside LAX - Los Angeles International Airport. Shuttle bus to/from terminals (24/7) takes less than 5 minutes (traffic permitting). Runs every 15 minutes or so. The hotel rates are less than some of the other airport hotels and seems to be busy as a result, which means there is sometimes a queue for check-in and check-out. Reception staff...

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Helpful?
Thank EricBzr
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hi EricBzr, Thank you for your stay and for sharing a detailed review about your experience at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for noting our good location. I am also glad to read that you were satisfied with the cleanliness level of the property. On the other...

Reviewed 2 weeks ago

I recently stayed at this location and the service was terrible. I wanted an extra bed in my room and instead of being helped the receptionist debated with me saying my room would not fit an extra bed. After finally checking what room I had, she finally realized I was at right. We had a wake up call and were...

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Helpful?
Thank CCSmithster
hilaxmgr, Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hi CCSmithster, We are so sorry to read about the miscommunication. Please accept our apologies. We hope that the next time you are in Los Angeles you give us another try!

Miami, Florida
Reviewed 2 weeks ago

Needed a place to crash for one night. Way too expensive for what I got. My view was of homeless people congregating behind the hotel. The shuttle service is supposed to run every 15-20 minutes, but I was stuck at LAX international arrivals for an hour. I called to ask where it was and they said it had been there...

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Helpful?
Thank wehaveapiperdoone
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hi wehaveapiperdoone, Thank you for opting to stay with our property and giving us feedback. I regret to know that our shuttle service was a let down. In addition, I am sorry about the toilet that was not working properly at that time but I am glad to know that it was fixed immediately. This is not the kind of...

Reviewed 3 weeks ago via mobile

Not a place to say for a family vacation. We stayed for 6 days 5 nights Only recommended if you're coming from the airport and only spending one night Holiday inn? Should be nice. Wrong! Parking $20 a night. I was worried the whole time that someone was going to break into our car. No microwave Mini fridge $10 a...

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Helpful?
Thank Joselle A
hilaxmgr, Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hello Joselle, Please accept our apologies for the less then acceptable experience. We are very disappointed to read about the challenges you encountered. Please message us directly so we can hear more about your stay.

Oldsmar, Florida
Reviewed 3 weeks ago via mobile

This hotels staff seems to be tired of hearing the same complaints and does not show much compassion any more. Probably the owners need to look at management changes or train more. The food and beverage staff and food is not that good and strongly recommend going to McDonalds near the property. Transportation is effective but don't look for smiles,...

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Helpful?
Thank GAservice
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hello GAservice, Thank you for choosing the Holiday Inn Los Angeles - LAX Airport and posting a review and rating your stay. I would like to apologize if the service provided by the hotel staff did not meet your expectations. Despite that, I am grateful that you shared your review as it will help us identify key areas that we...

British Columbia
Reviewed 3 weeks ago

Were stuck in LA for the night after a cancelled flight. Hotel was in good proximity to the airport. Shuttles were free every 20 minutes or so. 10 min drive to the airport. Staff were all super nice, helpful and friendly but they need a new hotel. This hotel was very run down IMO. Cracked tubs, rusted door hinges, outdated...

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Helpful?
Thank Slyce714
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear Slyce714, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to know you liked the convenient location of our hotel from the airport and the service you received from our staff. On the other hand, we are sorry that the condition of our facility and the room you received fell...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more   less 

Additional Information about Holiday Inn Los Angeles International Airport

Address: 9901 S La Cienega Blvd, Los Angeles, CA 90045-5915
Region: United States > California > Los Angeles > Westside
Price Range: RM577 - RM983 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Los Angeles International Airport 3*
Number of rooms: 405
Reservation Options:
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Also Known As:
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Los Angeles Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Los Angeles International Airport staff and other travellers.
10 questions
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Questions? Get answers from Holiday Inn Los Angeles International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing La Cienega used to be more noisy”
  • King Size Bed room, Bathroom
  • King Size Bed room, View 2
  • King Size Bed room, View 1
 of 5 bubbles QuietBrazilian, 10 Mar 2017 | Read review
“second floor is a little low for any kind of view”
 of 5 bubbles JCMallory, 29 Jan 2017 | Read review
“King Rooms definitely worth the price! Very spacious. The higher the better(Quieter)!”
 of 5 bubbles carmenvargasruiz, 12 Jan 2017 | Read review
“higher floors offer a good view of the flights landing”
 of 5 bubbles lavatea, 8 Jan 2017 | Read review
“Don't stay here!”
 of 5 bubbles NanF794, 22 Jun 2016 | Read review
5 of 5