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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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394 Reviews from our TripAdvisor Community

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Showing 332: English reviews
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Collingwood, Canada
Reviewed yesterday NEW

Thank you Starwood....we use our points at this great hotel every time we arrive or depart from LAX. Convenient location, excellent staff, nice rooms and good food. Perfect for business or quick stops for travellers. And the Starwood Lounge spoils us.... We always feel we are guaranteed a good beginning or ending to our time in Palm Springs....

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Helpful?
Thank A&BOakville
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

Last night I needed a hotel close to LAX and decided to stay at this Sheraton. Though the hotel is not fancy, it is clean, and up to date. What set this stay apart from the many hotels I stay in was the service. When I checked around 10pm I asked for an early wake up call from the front...

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Helpful?
3Thank RAK350
About Hotel's Favourite Review
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’d like to thank you for taking the time to acknowledge the outstanding customer service provided by our staff. Your kind words and five-star rating are greatly appreciated and we look forward to seeing you again at the Sheraton Gateway Los Angeles Hotel the next time you are flying...

New Orleans, Louisiana
Reviewed yesterday NEW

very convenient to airport. Friendly helpful staff. Nice rooms. Only downside was you could hear the planes taking off - a bit louder than i expected. Despite that I would recommend this hotel to anyone needing to be near the airport

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Helpful?
Thank Nola1952
Chicago, Illinois
Reviewed yesterday NEWvia mobile

I stayed at this Sheraton for 11 days so I can give this hotel a pretty honest and fair review and I'm kind of not even sure how to rate it so here goes. The ladies who were at the front desk were polar opposites. One was super cheerful and hospitable and the other one couldn't care less about anything....

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Helpful?
Thank Sptaz33
New Orleans, Louisiana
Reviewed 2 days ago NEW

The hotel and room are fine and clean but you would expect that for the price. We had dinner and breakfast there and both meals were nice served by friendly waiting staff. Not impressed at all by the service desk staff, so unfriendly and, frankly, rude. To add injury to insult, we've since been charged on our credit card DESPITE...

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Helpful?
Thank liandle932
Portland
Reviewed 3 days ago NEWvia mobile

We waited over 20 minutes for the shuttle. I called and they said it ran every 15. We had to wait for 3 elevators to fill before we got onto one. Then we hear that they were some "still broken." Great a 15 floor hotel with broken elevators. Our first room had cocktails someone left behind and you could tell...

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Helpful?
Thank SDFlipFlops
Toronto, Canada
Reviewed 4 days ago NEW

First let me say the room was very clean and everything you expect when staying at a Sheraton hotel. I don't think I would ever stay at this hotel again however. Upon arrival we asked for the wifi code and were told it was not included. I Showed them our booking which stated "Free Wifi Included" and was told that...

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Helpful?
Thank jdb580
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We appreciate you taking the time to share your experiences with us. Although you were pleased with your room and the cleanliness of our property, we’re disheartened that your stay was not all that you had hoped for. We regret that you were not happy with our Wi-Fi and parking procedures. Your feedback will be shared with our team for...

Santa Maria, California
Reviewed 6 days ago NEW

WOW, what my husband and our son just had a phenomenal dinner at Lobby Bar! Our server Kevin was super friendly...my husband ordered an aviation cocktail and Kevin said it was great. I got a martini that was very good too, it had Absolute Mandarin, but I can't remember the name. When it came time to order, Kevin suggested a...

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Helpful?
Thank egromfin
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’m thrilled that your family had a great time dining at our lobby bar. It’s always wonderful to know that our guests were pleased with the preparation of their meal, but it’s your kind words about the outstanding service you received that truly make me happy. I will be...

Pennsylvania
Reviewed 6 days ago NEWvia mobile

I have stayed at the Sheraton Gateway numerous times and one thing does not change...customer service. I really don't care if a place is that great or that bad. I'm usually pretty indifferent, but this place sure goes out of their way to make sure that you are happy. I got into LA early and was expecting to wait for...

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Helpful?
Thank GrizzzzlyBear
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your continued loyalty to our hotel whenever you are traveling to the LA area. It is wonderful to read that it’s the outstanding customer service provided by our staff that keeps you coming back time after time. I will be sure to pass your compliments long to Rob for his exceptional hospitality. It’s always a pleasure to...

Sao Paulo, SP
Reviewed 6 days ago NEW

Was just one day but easy to see that the staff were great and very helpful. They make you feel confortable at the hotel, with a very good Guest Relations area ! Besides that - breakfast was too expensive for the offer. No free wi-fi.

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Helpful?
Thank rodrigodvianna
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your five-star rating of our hotel. I am delighted that you were pleased with the exceptional service and hospitality provided by our staff. It’s great to read that you felt comfortable here. We hope to welcome you back to the Sheraton Gateway Los Angeles Hotel again very soon.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045-5310
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: RM731 - RM1,249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
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Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#19 Green Hotel in Los Angeles
#25 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
30 questions
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor west view. Free Wifi for SPG gold and platinum.”
 of 5 bubbles bbchea, 18 Mar 2017 | Read review
“Not on the runway side”
 of 5 bubbles lize171, 12 Mar 2017 | Read review
“all the room are good”
 of 5 bubbles 876rajeshs, 12 Mar 2017 | Read review
“Ask for a view of the airport if you're an av-geek”
 of 5 bubbles eg450, 6 Mar 2017 | Read review
“Ask for a room facing east if you want to reduce the plane noise.”
 of 5 bubbles 46SueK, 3 Mar 2017 | Read review
5 of 5